Meet The Team | Senior Helpers of Scottsdale

Our History - Senior Helpers Scottsdale

Senior Helpers of Scottsdale has been proudly serving our community since 2007, becoming a trusted name in personalized, compassionate in-home care for seniors. Our journey began when Scottsdale resident Shaun Phelan saw firsthand the challenges his own family faced caring for his grandfather. That experience opened his eyes to how deeply seniors benefit from individualized care—care that feels like it comes from a trusted friend, never a stranger.

Shaun’s wife, Tiffany, shared a similar calling. When her grandmother became the primary caregiver for her grandfather, who had Huntington’s Disease, Tiffany witnessed the struggle to find caregivers knowledgeable about rare and neurodegenerative conditions. Those challenges lit a fire in her to create a higher standard of skilled, compassionate home care—especially for families in Scottsdale facing complex care needs.

From the beginning, our mission has been clear: to provide dependable, affordable, and high-quality senior care in Scottsdale with caregivers who are not only well-trained, but also deeply dedicated to the people they serve. We believe in protecting the dignity, independence, and safety of our clients, while enriching their quality of life every single day.

Over the years, we have been honored to help hundreds of Scottsdale families navigate the aging journey, whether through Alzheimer’s and dementia care, companion care, personal care, or respite support. Our deep ties to the community and partnerships, including our work with the Scottsdale Fire Department, have strengthened our ability to respond quickly and effectively to local families’ needs.

From 2019 through 2025, Senior Helpers has been recognized as a Fortune Magazine Great Place to Work and a Best Place to Work in Aging Care Services—an honor that reflects our ongoing commitment to caring for seniors and supporting the amazing team that makes it possible.

Our Process

The first step in the process is a complimentary, initial in-home care assessment with the guidance of our Senior Helpers LIFE ProfileTM and a highly trained Senior Helpers consultant. This assessment can help you understand the true needs of your loved one using a 5-point data-driven assessment tool, and all your options for determining the best plan of care for your entire family.

In the initial assessment we will cover:

Your family's specific goals

Personal preferences and individualized needs of your loved one

Your loved one's daily plan design and schedule

Pricing and payment methods

Implementation process

Ongoing communication and follow-up plan

Our goal is to serve your family member by providing the highest quality compassionate personalized dependable care.

Meet the Scottsdale Team

Shaun Phelan

Owner & CFO, Senior Helpers of Scottsdale

Shaun Phelan is the Owner and Chief Financial Officer of Senior Helpers of Scottsdale, where he combines business expertise with a passion for helping families care for their aging loved ones. Having opened the Scottsdale office in 2007, Shaun has been deeply involved in supporting local seniors for well over a decade. His journey into senior care began when he helped his mother care for his ailing grandfather during his final days, witnessing both the love she provided and the burden it placed on her.

When Shaun learned about professional in-home senior care services, he saw an opportunity to help other Scottsdale families relieve that burden and ensure their loved ones could remain safe and comfortable at home. Today, he continues to lead with a commitment to providing personalized, compassionate care while building lasting relationships within the Scottsdale community.

Tiffany Phelan

Owner, Senior Helpers of Scottsdale

As co-owner of Senior Helpers of Scottsdale, Tiffany Phelan works alongside her husband, Shaun, to provide exceptional, high-quality in-home senior care to families throughout the Scottsdale area. With 20 years of experience in the home care industry, Tiffany has devoted her career to supporting families as they navigate the challenges of caring for aging loved ones. She has a special passion for creating safe, dignified, and meaningful care experiences.

In Scottsdale, Tiffany is proud of the strong partnerships she has built, including working closely with the Scottsdale Fire Department to better serve local seniors in need. Helping families find the right non-medical home care remains her greatest professional reward, second only to raising her three daughters. Her own experience caring for her mother, Rachel, who was a Senior Helpers client for more than six years, gives her unique insight into the difference that compassionate caregivers can make.

Outside of work, Tiffany enjoys cheering on her daughters at Ninja Warrior competitions, painting, and playing guitar. She remains deeply connected to the Scottsdale community and committed to making a positive impact in the lives of seniors and their families.

Amanda Richards

Director of Operations, Senior Helpers of Scottsdale

Amanda Richards serves as the Director of Operations at Senior Helpers of Scottsdale, bringing 18 years of senior care experience to the role. Her career has spanned positions from Care Provider to Assistant Executive Director of an assisted living community, giving her a strong foundation for leading our Care Management team.

Amanda has a passion for helping Scottsdale seniors and their families live happy, fulfilling lives through personalized care plans and highly trained caregivers. She ensures that every client’s plan is customized to match their needs, preferences, and lifestyle, so they can live safely and comfortably at home.

When she’s not in the office, Amanda enjoys time with her three children, rescuing dogs in need, and cycling at the local gym. Her dedication to the well-being of Scottsdale seniors makes her an invaluable part of the Senior Helpers team.

Natalie Eustice

Scheduling Manager, Senior Helpers of Scottsdale

Natalie Eustice is the Scheduling Manager for Senior Helpers of Scottsdale, where she plays a critical role in ensuring local seniors receive consistent, dependable care. She began as a full-time caregiver for many of our highest-need clients and quickly proved her talent for leading care teams and refining care plans to ensure no client goes without needed assistance.

Promoted to her current role, Natalie now manages caregiver schedules and oversees the implementation of care plans for Scottsdale families. Originally from Utah, she has embraced Arizona living and enjoys exploring the natural beauty of the region.

Outside of work, Natalie loves hiking the scenic trails around Scottsdale and has a big heart for any human or animal in need. Her compassion and reliability make her an essential part of our Scottsdale team.

Niesha Henry

Client Services Manager, Senior Helpers of Scottsdale

Niesha Henry is the Client Services Manager at Senior Helpers of Scottsdale, with nearly 20 years of experience in senior care. She previously managed the day-to-day operations of a small assisted living home, where she developed and trained staff on individualized care plans.

Tiffany first met Niesha when she was managing care for Tiffany’s mother during her final year of life. Impressed by her skill, compassion, and leadership, Tiffany invited Niesha to join the Senior Helpers Scottsdale team. Known for her warm smile and positive outlook, Niesha is passionate about improving the lives of local seniors and their families.

When she’s not at work, Niesha enjoys spending time with her children and embracing her role as a super mom.

Paige Ramirez

Recruiter, Senior Helpers of Scottsdale

As the Recruiter for Senior Helpers of Scottsdale, Paige Ramirez is responsible for bringing the very best caregivers onto our team. She loves meeting applicants at the start of their journey and selecting the most qualified, compassionate individuals to care for Scottsdale’s seniors. Paige ensures all new hires are trained in Senior Helpers’ best practices so they are fully prepared to deliver exceptional care.

Outside of work, Paige enjoys time with her baby Chihuahua and playing competitive cornhole. Her passion for people and upbeat energy make her a key part of our recruitment and client care process.

Julia Salamorin

Recruiter

Julia comes to Senior Helpers with 7 years of experience in customer service before moving into a role in Recruiting. She loves what she does because she gets to talk to all different types of people and learn their opinions and points of view. Julia also has two young children and when she is not working, she is spending time with them. She makes a point never to miss a school event or family gathering and she takes her kids to the park a lot. When she isn't busy working or being a mom, Julia likes to relax by watching medical or crime documentaries and loves Korean television dramas.

Stephanie Caoile

Weekend Scheduling Coordinator

In her role as Weekend Scheduling Coordinator for Senior Helpers of Mesa and Scottsdale, Stephanie Caoile provides consistent support to clients and caregivers, ensuring seamless coordination of care during evenings and weekends. With six years of prior customer service experience, Stephanie has built strong communication and problem-solving skills, which she now applies to her work in senior care. Her focus is always on reliability, compassion, and ensuring that families have peace of mind knowing their loved ones’ care is well managed.

Stephanie is proud to be part of the Mesa and Scottsdale Senior Helpers team, where she enjoys the supportive environment and the opportunity to work with colleagues who are dedicated to making a positive difference in the lives of seniors. She takes her responsibilities seriously, knowing that smooth scheduling and dependable communication help both caregivers and families thrive.

When she’s not working, Stephanie treasures her time with her two sons. She is especially dedicated to her eldest, who has mild Autism and a speech delay, and she embraces each day as a new opportunity for growth and progress. Outside of family time, Stephanie enjoys cooking, watching movies together, and simply spending time at home. Her dedication to caregiving in her personal life shines through in the care she helps coordinate for Senior Helpers clients.

Maui Phelan

Director of Happiness, Senior Helpers of Scottsdale

Maui Phelan is our 8-year-old Standard Poodle and the proud Director of Happiness for the Scottsdale office. His mission is to greet everyone with a wagging tail, brighten the office with his charm, and keep a close eye on any potential snack opportunities.

When not busy bringing joy to staff and visitors, Maui enjoys long walks, watching local birds, and playing with his favorite toys. He firmly believes that every workday is better with a little dog hair and a lot of smiles.

Our History - Senior Helpers Scottsdale

Why Senior Helpers

Our Process

Meet the Scottsdale Team

Areas We Serve