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  • Senior Helpers Acquires Shipyard Home Health Care

    July 24, 2019

    Mark Friedman, owner of Senior Helpers Boston and South Shore, has announced the acquisition of Shipyard Home Health Care of Hingham, MA.

  • For Caregivers: Why Compassion Must Be a Two Way Street

    July 19, 2019

    Last month I wrote about “Compassionomics”, a research-based proposition for how 40 seconds of compassion can change the dynamics of care in our healthcare system. Behind this data, the founding physicians maintain that compassionate behaviors can be learned; asserting compassion can be transformational to both the giver and receiver of these communications.

  • The Parallel Powers of Compassion, Communication and 40 Seconds

    June 21, 2019

    A host of new scientific data does more than suggest that 40 seconds of compassion can dramatically change the course of care as we know it. “Compassionomics” is theory anchored in science and art; an important read…

  • Designing Care That Works on the Ground

    May 17, 2019

    Confucious once said: “Life is really simple, but we insist on making it complicated.”

  • Technology Must Be a Friend of Home Care, Not the Enemy

    April 18, 2019

    The Impact of Technology in Senior Living: A New Study

  • Plans, Preparation, and a Guy About to Get on a Plane

    March 22, 2019

    A guy is standing in line to get on a plane. His phone rings, it’s his mom…. No, this is not a silly Facebook joke. I’m the guy and it’s a true story. …”Mark, I need help, your dad fell”.

  • Stability in the Face of Uncertainty

    February 19, 2019

    When our stability is at risk, we all are fearful. For seniors, this can be particularly unsettling. Emotions run the gamut from: Who is to blame? When will stability be regained? Why did it happen? Is it my fault? What can I do to prevent it from happening again? I can’t go on, should I give up?

  • When the Hardest Advice to Give is Your Own

    December 20, 2018

    I give advice for a living to seniors and families reconciling their check list for aging in place. But when it came time to have the same “conversation” with my parents, it was a completely different story…

  • The Impact of Getting it Wrong. The Cost of Getting it Right.

    November 16, 2018

    Recently, The Boston Globe published two unnerving articles about home care gone very wrong. As owner of Senior Helpers Boston and South Shore I responded to Stranger in the House and its sister article The U.S. has Huge Need for Home Health Care. I described the “state of the state” of the home care industry in Massachusetts; a considerably complex business, with lots of moving parts, as one that lacks basic regulation and industry standards. This makes it attractive and easy to get into as a business without understanding the innate seriousness of it.

  • When The Burden of Caregiving Becomes A Risky Proposition

    October 17, 2018

    We hear it every time we get on an airplane, “in the event of a loss of cabin pressure, an air mask will be automatically released. Be sure to secure your own mask before helping others”. Why? Because it makes perfect sense to be in a good place ourselves before we take on the burden of caring for someone else, even if that person is right next to us.

  • Frustration and Sadness

    October 09, 2018

    As an owner of a private duty home care agency that deliver client-centric, nurse-led and managed care to hundreds to seniors in communities within the Globe reach, I was torn between great sadness, outrage and considerable frustration by the September 15 article written by Linda Matchan that appeared in the Boston Globe.

  • Calculating Our Independence

    September 20, 2018

  • Safety Risks at Home: What's Your Score?

    August 21, 2018

  • Making Sense of the New World Order: Discharge & Recovery

    July 23, 2018

  • Top 5 Tips for Aging Successfully in Place

    June 18, 2018

    I am passionate and outspoken about helping our elders age in place. It began when I became involved in the leadership of my Synagogue, finding many of our older congregants struggling.

  • Making Scores Work in Your Favor

    May 16, 2018

    As the owner of Senior Helpers Boston and South Shore I help my clients and their families make important decisions about their care plans at home. As a son (along with my siblings), I am also instrumental in helping my parents successfully age in their home in Virginia – an airport away from me here in New England. Both of these come with huge responsibilities and accountability.

  • When Being Excellent is No Longer Good Enough

    April 18, 2018

    Anybody who knows me and Senior Helpers, knows I have a passion for aging in place. I have always advocated for excellence – licensing standards for our wholly unregulated industry in Massachusetts, standards of care, of case management and caregiver certifications.

  • The Voices of Angels: Reflections On Caregiving

    February 21, 2018

    What I Have Learned From Caregivers

  • Reality 2018: How The Caregiver Shortage is Hitting Home

    January 18, 2018

    The Questions of the Future are Here Now

  • The Key to Great Home Care Just May Be in the Beauty of Keeping it Simple

    December 18, 2017

    While Delivering Great Home Care is Serious Business, it Does not Have to be Complicated.

  • If We Keep Seniors Front & Center, All we Can Do is Right

    October 10, 2017

    I was recently reminded that October is Patient-Centered Care Month. This resonated with me because I often talk about seniors being the center of OUR universe here at Senior Helpers Boston and South Shore, and I was more than curious as to how our approach to caregiving aligned with the “patient-centered care” model popularized in the broader healthcare system.

  • Training the Angels: Finding Those to Do the Amazing

    September 13, 2017

    As Owner of Senior Helpers Boston and South Shore, no one needs to give me a primer on the impact of professional caregivers. In my opinion it is one of the hardest jobs in the world. I know this because it’s my job to find, recruit, develop, train and empower a broad team of talent to caregive for a diverse group of clients I have the privilege of serving in more than 75 communities in and around Greater Boston. They are both my and your angels.

  • Why "Aging Out Loud" Takes Communities of Care

    May 22, 2017

    As owner of Senior Helpers Boston I love the fact that there’s an “Older American Month”, and this year’s theme is “Age Out Loud”. It speaks volumes about our seniors, the control they continue to exercise over their lives, and about the communities that care about them.

  • The Urgency Under The Hood

    March 20, 2017

    Because We Owe It To Seniors to Steer Them Wisely

  • "Going Home Safe" The New Art & Science to Recovery at Home

    January 12, 2017

    Rethinking The Critical 30 Days Post Discharge

  • When Navigating the Most Important Journey of All

    December 05, 2016

    Why the Combination of Personal Support and Hospice Matters

  • Safely Stepping Into Spring

    April 27, 2016

    I saw the first flower peek through the ground in my yard this weekend so I guess it is safe to say Spring is here. As the weather warms and the sun is brighter it is a great time to enjoy the outside. Last month I wrote about being healthy, dressing for success and organizing after the winter. I had a conversation with one of my fellow owners in Senior Helpers last week and we both had noticed an increase in slips and falls as our clients sought to take advantage of the outside in Spring of last year.