Meet the Lancaster County Office

Kent Terry is the Owner and Director of Operations. He holds degrees in Management from Pennsylvania College of Technology and Central Penn College. A proud eight-year veteran of the United States Army Reserve, Kent brings a strong sense of discipline and service to his leadership. A Lancaster County native, he now lives in the Ephrata area with his wife and two children. In his free time, Kent enjoys outdoor recreation and making memories with his family.

Rebekah (Becky) Terry is the Owner and Office Manager. A graduate of Central Penn College, Becky brings a diverse background to her role, with professional experience in healthcare, real estate, education, and customer service. She has worked as an appraiser assistant, mortgage loan officer, customer service representative, and para-educator supporting children with emotional needs. Becky is also a licensed realtor with eXp Realty. Originally from Clinton County, Pennsylvania, she now enjoys life in Lancaster County. Outside of work, Becky loves spending quality time with her family

Ausialee Breisch serves as Client Services and Case Manager and has been a valued member of the Senior Helpers team for over 10 years. She brings prior experience from the pharmaceutical industry and now plays a key role in assisting with and developing client service programs. A Lancaster County resident since 2009, Ausialee enjoys spending her time outside of work with her husband, son, and their beloved pets.

Carol Ann Frees serves as the Client Services Coordinator and Scheduling Manager. She brings valuable insight to her role, drawing on her experience as a Senior Helpers caregiver along with a strong background in both work and volunteer service. A lifelong resident of Lancaster County, Carol Ann is passionate about supporting her community and enjoys spending time with her family

Melissa Hoffman serves as a Client Services and Case Manager, bringing over 20 years of experience in office, employee, and customer service management. Her handson experience as a caregiver with Senior Helpers has given her a deep understanding of client needs and caregiver support. A lifelong resident of Lancaster County, Melissa enjoys spending her free time outdoors with her husband and family.

Bethany Heisey is the Care Team Manager and a graduate of Central Pennsylvania College. She brings extensive healthcare experience from family medicine, emergency care, and cardiac telemetry. Additionally, Bethany provided care for a family member for over 10 years, strengthening her dedication to compassionate caregiving. Outside of work, she enjoys spending time with her husband and daughters, especially at the beach in Ocean City, Maryland.

Erik Ramirez serves as Scheduler and brings a strong background in customer service to the team. Originally from the Philippines, Erik earned his degree in Business Management from Cebu Institute of Technology. His diverse professional experience and attention to detail make him a valuable part of the scheduling team. Outside of work, Erik enjoys cooking and spending quality time with his wife and four children.

Makenna Ingram joined as Community Relations Coordinator, bringing over five years of experience as a hairstylist at Salon Synergy in Brickerville, PA. She is passionate about building meaningful connections and delivering exceptional service. Outside of work, Makenna enjoys exploring new towns, great coffee, and spending time with her loved ones and dog

Keeley Caimi is a compassionate Care Team Leader with over five years of experience providing live-in care for her grandmother. Since relocating to Lancaster, she has continued her passion for supporting others through her work with Senior Helpers. Keeley is dedicated to helping individuals live with dignity and reach their fullest potential. Outside of work, she enjoys hiking and exploring nature with her loyal German Shepherd.