Meet The Team | Senior Helpers of Reno
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Serving Reno and surrounding areas.
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Serving Reno and surrounding areas.
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Meet the Reno Office

More than 90% of seniors want to age in their own home with dignity but getting the right type of care can seem daunting. At Senior Helpers of Reno, we believe that getting the best care for your loved ones should not be complicated.

Shelly Merchant opened the Senior Helpers of Reno office because of her passion for helping others. As a social worker, she also understood the growing need for in-home care services. Shelly and her team are committed to delivering the best possible in-home care to seniors in the Reno community.

Our History

Our History

Senior Helpers of Reno assists seniors and their families in all areas of Reno, Sparks and outlying areas such as Spanish Springs & Sun Valley. Senior Helpers of Reno opened in 2009 and quickly established itself as a premier leader of in home senior care in our community.

Senior Helpers of Reno prides ourselves in delivering only excellent, compassionate care to all our clients. We strive to provide exemplary customer service to all our clients and their families.

We make clear to each and every client that we are a guest in his or her home. We are not there to take away any of their independence, they’re the boss! We are there to do things the way they would like them done.

To ensure that each home care client and their family receives the time and attention that they deserve, Senior Helpers of Reno’s owner Shelly Merchant meets with each family to explain our services, answer any questions, learn about their care needs and gets to know each home care client on a more intimate level. Getting to know each client is the key to matching them with a caregiver they will enjoy and feel comfortable inviting into their home. With every client this important procedure is followed. Whether a client needs help with just housekeeping or needs around the clock bedbound care, she takes special care to get to know each individual client. After meeting with a new client, Fran develops an individual care plan focused on each home care client’s particular needs and requests and then shares it with her internal team. At that time, after careful consideration of a client’s needs and personality, they are matched with a member of our caregiving team. Careful review of the care plan is done with the caregiver before the first day of a new assignment. Each caregiver is introduced to our new client at their first visit.

The ongoing support we offer our home care clients and their families ensures that our client’s needs are always addressed promptly and that care plans and schedules are adjusted immediately to address any changes in our client’s health and abilities. Families can rest assured that Senior Helpers of Reno is ready to be part of your care team providing your loved one the quality care you want for them and the support the family needs knowing that your loved one is being cared for by a well-trained compassionate professional caregiver.

Senior Helpers of Reno’s Manager of Client Services ensures that our client’s needs are always met by frequently visiting to reassess each client’s current needs so that adjustments can be made in care to accommodate any changes. The Caregiver Managers visits ensure that our caregivers are following the clients personally designed care plan, that they have appropriate additional training for any changes in condition and that our home care clients continue to enjoy the caregiver coming into their home. Our Manager of Client Services also keeps in touch with our client’s families ensuring they are aware and updated on how their loved one is doing. The Client Care Manager is also available at any time the family would like to share any thoughts or concerns about their loved one.

Senior Helpers of Reno’s Manager of Caregiver Services insures that all caregivers are properly hired and continually supervised while working with a client of Senior Helpers. Our thorough screening and hiring procedures includes:

  • 2 interviews
  • Checking all references
  • Background checks with the state and FBI
  • Pre-employment physical
  • Complete 2-step TB test
  • Drug screening for prescription and non-prescription drugs
  • 10 year DMV check with car insurance and proof of insurance

After a Senior Helpers caregiver is hired, the Manager of Caregiver Services ensures they complete their caregiver training before they are ever introduced to a Senior Helpers client. Ongoing, the Manager of Caregiver Services makes sure that each caregiver continues to complete their ongoing required training and that special attention is given to extra training for each of our client’s individual care needs. The Manager of Caregiver Services visits each caregiver on assignment to make sure they are providing the appropriate care for each client and meeting Senior Helpers high standards for care. The Manager of Caregiver Services also meets with each caregiver in our office to discuss the clients they are caring. This allows the caregiver time to share any changes about their client’s health or abilities, so we can address concerns promptly and ensure that family is notified.

Senior Helpers of Reno is continually upgrading our programs and providing training to our caregivers to ensure all of our clients have the best care possible. Special care is taken so that each caregiver has expertise in the craft of caregiving and knowledge in the particular challenges facing each individual client they work with. Whether a client has COPD, CHF, High Blood Pressure, Diabetes or one of the many other challenges facing our aging clientele, they can feel confident they will have a caregiver with the proper training, compassion and supervision to attend to their needs.

Senior Helpers of Reno is a Senior GEMS certified office. This important distinction insures that all of our caregivers working with clients who have Alzheimer’s or any type of Dementia understand this disease and know how to not only care for our client, but bring quality of life and happiness to their day. Our care is focused on what our clients can still do and allowing them to do it, not what they can no longer do.

We have been lucky to serve hundreds of seniors in our community over the years, and we are committed to continuing to provide uncompromising levels of care to all our families.

Our process

Our process

The first step in the process is a complimentary, initial in-home care assessment with a Senior Helpers consultant. This assessment can help you understand the true needs of your loved one and your options. Together we can discuss their needs, review our senior care services and determine what’s best for your entire family.

We will cover:

  • Your family's specific goals
  • Your loved one's daily plan design and schedule
  • Pricing and payment methods
  •  Implementation process
  • Ongoing communication and follow-up plan

Meet the Reno Team

Shelly Merchant

Shelly Merchant, MSW, is the owner and Director of Client Services of Senior Helpers of Northern Nevada. For more than twenty years, Shelly held the position of Geriatric Care Manager in private practice. She earned her Masters’ Degree in Social Work from San Diego State University.

Shelly has been a conservator and consultant to conservators. Through the years, Shelly has worked in a hospital, home health, and as a Case Manager at the San Diego County Office of AIDS Coordination. After a rewarding career in social work, Shelly’s passion for helping seniors and their families led her to join the growing home care industry. She is committed to providing a “gold standard” of quality care.

Shelly’s background in Geriatric Care Management gives her unique insights into family dynamics and an understanding of how those emotions can impact a family’s decision to engage in-home care. Having the skill set to mediate, create, and facilitate is a beneficial tool in coordinating in-home support. Shelly’s caring compassion and extensive experience in the field of aging in place offer the families she works with at Senior Helpers the best of both worlds!

Areas We Serve

Senior Helpers of Reno provides a full range of senior home care services for you or your loved one — from companionship and housework help to more complex care services, including disease management, Live-In and 24-hour care services.

Senior Helpers of Reno serves the cities and towns of:

  • Reno
  • Sparks