Meet The Team | Senior Helpers of Merrimack Valley
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Serving the Merrimack Valley and the surrounding areas.
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Serving the Merrimack Valley and the surrounding areas.
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Meet the Merrimack Valley office

Senior Helpers of the Merrimack Valley provides compassionate, dependable in-home care to older adults throughout the Merrimack Valley, Cape Ann, and surrounding towns north of Boston. Our local, professional care team helps older adults remain safe, comfortable, and independent in their home and community. We understand how important it is to find the right support. Our team listens carefully, creates a customized care plan, and offers ongoing communication and guidance.

Our Approach to Care 

We work closely with you and your family to provide an immensely personal service. The onboarding process begins with an in-person meeting to understand your loved one's needs and find the right personality fit. Our team then creates an individualized care plan and matches your loved one with a caregiver who is not only skilled but also a genuinely compatible companion. Our care management team provides supervision and ensures client satisfaction every step of the way.

Certified Caregivers 

Every caregiver we hire is certified by the Commonwealth of Massachusetts as a CNA (Certified Nursing Assistant) or HHA (Certified Home Health Aide). All caregivers are direct employees of Senior Helpers — we never use outside contractors. In addition to state certifications, we require ongoing proprietary training for all care staff.

Nursing Oversight 

All care is overseen by a team of Registered Nurses. A dedicated RN or LPN is assigned to manage your family's care, including developing and updating the care plan, training the care staff, and regularly reassessing to stay ahead of evolving needs.

24/7 Support 

Our office is available 24 hours a day, seven days a week. You will always reach a member of our team when you call.

Caregiver Matching 

We take great care to pair each client with a caregiver who fits their personality, lifestyle, and care needs — because the right relationship makes all the difference.

Compassionate Caregivers 

Our caregivers are skilled in personal care, dementia support, mobility assistance, and daily living tasks, and they bring genuine kindness and patience into every home they enter.

Flexible Options 

Whether you need hourly help, overnight assistance, or live-in care, we tailor our services to fit your family's needs and schedule.

Reliable Communication 

We keep families informed and involved at every stage, providing peace of mind from the very first visit.

Local, Community-Based Care 

We are deeply rooted in Massachusetts and understand the needs of the families and seniors who call this region home. Our local team works closely with community partners to bring the best possible care to older adults across the Merrimack Valley.

Our History

My name is Miles Mulman, and I have called Massachusetts home since 2002. From the beginning of my career, I felt a strong pull toward service — toward work that creates a real, immediate, and meaningful impact in people's lives. That calling led me to dedicate my professional life to home care for older adults, and it is work I am deeply passionate about every single day.

My connection to this work runs deeper than my career. Watching my grandfather struggle with Alzheimer's disease before he passed away gave me a profound understanding of what families experience when a loved one needs care. Seeing such a significant change in a man I knew and loved so well left a lasting impression on me. That experience shapes the way I lead this organization and the standard of care I hold us to for every client we serve.

My father opened this Senior Helpers office in 2008, building it on a foundation of genuine compassion and quality care. Before joining him, I had the privilege of working at the Senior Helpers national office, where I witnessed the difference that dedicated local owners were making in communities across the country. What resonated with me most was the tangible impact — older adults remaining in their own homes, in the neighborhoods they loved, surrounded by the lives they had built, and families finding peace of mind knowing their loved ones were in truly capable and caring hands. I knew that was the work I was meant to do, and I returned to Massachusetts to do it here.

I came into this industry clear-eyed about its challenges. Home care is a field with enormous potential and significant room for improvement. Far more people want and deserve quality care at home than currently have access to it, and consistency across providers remains a real concern. I am committed every day to raising that bar — to ensuring that every person who trusts us with their care receives not just competent support, but exceptional, personalized care. My goal is for every client to be able to live their entire life at home, on their own terms, for as long as they choose. I believe deeply that we play a vital role in making that possible.

I live in Massachusetts with my wife Kelsy, our two children Mason and Eleanor, our Bernese Mountain Dog Henry, and our cats Berra and Leo. Family is at the heart of everything I do — and that commitment extends to every client and family we are honored to serve in the Merrimack Valley.

Our process

Our process

The first step in the process is a complimentary, initial in-home care assessment with a Senior Helpers consultant.  This assessment can help you understand the true needs of your loved one, and your options. Together we can discuss their needs, our senior care services and determine what’s best for your entire family.

We will cover:

  • Your family's specific goals
  • Your loved one's daily plan design and schedule
  • Pricing and payment methods
  •  Implementation process
  • Ongoing communication and follow-up plan

Meet the Team

Miles Mulman

Owner

Eric Fisher

Chief Operating

Lauren Harris

Director of Nursing

Nery Perez

Director of Client Services

Noella Rourke

Branch Care Manager

Maria Medeiros

Payroll & Invoicing Manager

I want to take this opportunity to express our thanks for the superb work Diane did for Dad while he was in the hospital. She was punctual, personable, and dedicated. She helped my Dad immensely during a difficult time for him. Her calm manner and brilliant smile worked magic. My Dad’s attitude changed completely for the better after her first visit. Thank you so much for giving us Diane. She really is a remarkable person and very caring.
 

Areas We Serve

Senior Helpers of Merrimack Valley provides a full range of senior home care services for you or your loved one—from companionship and light housework help, to more complex care services, including disease management,  and 24-hour care services.