Meet the Nature Coast Office

Jennifer has over 27 years of hands-on experience leading operations, managing teams, and building systems that work in the home health industry. 13 of those years have been served here with us at Senior Helpers! She is known for getting things done efficiently, clearly, and with care. Whether it’s improving workflows, writing policies, or supporting staff, Jennifer brings a practical, no-nonsense approach that helps people stay on track and feel supported.

Her work is deeply client-focused, with a strong commitment to caregiver support and overall satisfaction in all aspects of our organization. Jennifer understands the importance of clear communication, documentation, smooth processes, and compassionate leadership, especially in environments where people rely on dependable care and guidance. She makes sure that both clients and caregivers feel heard, respected, and empowered to ensure the highest level of quality home care is achieved.

She’s especially passionate about supporting Veterans and promoting mental health. Her knowledge of Veterans benefits, Long Term Care and Medicare Advantage ensure that care is both affordable and effective to achieve the client’s quality of life goals. That commitment shows how she lead with empathy, respect, and a focus on creating environments where people feel safe and valued.

Jennifer is a strong communicator and problem-solver who knows how to delegate, clarify expectations, and keep things moving. She’s not just about structures, she’s also creative and flexible, always looking for better ways to do things.

Above all, Jennifer believes great operations should make life easier, not harder—for her team, clients, caregivers, and the communities they serve.

Michelle is our tenured Client Services Manager, bringing in over 14 years of experience in the home health industry and a heart full of compassion to her role. Known for her kindness, patience, and unwavering dedication, Michelle plays a pivotal role in ensuring that clients receive the highest standard of care with dignity and respect.

Her approach is rooted in empathy and a deep understanding of the needs of both patients and their families. As a family-oriented professional, Michelle believes that strong relationships and open communication are the foundation of exceptional care.

Michelle is a kind and compassionate communicator and problem-solver who knows how to guide families and case workers by clarifying expectations and ensuring the best recommendations for care are delivered. Michelle takes her time with each assessment to gather all the information she can so that she can have the best recommendation for each prospective client and family’s situation. Her main goal is to make sure that her clients live the best quality of life they can considering each circumstance with care and compassion.

With a calm presence and a passion for helping others, Michelle continues to be a trusted leader and advocate in the home health community.

Outside of work, Michelle embraces a healthy, balanced lifestyle inspired by Florida’s natural beauty. Whether it’s enjoying time with loved ones, staying active, or nurturing a healthy mindset, she brings the same mindfulness to her personal life that she does to her professional one.

Stephanie is our seasoned Client Services Coordinator, with over 16 years of experience in the home health industry. 14 of those years with us here at Senior Helpers! Her journey began humbly as an administrative assistant, but her passion for helping others and her unwavering commitment to excellence quickly propelled her into leadership roles.

Throughout her career, Stephanie has become a trusted, knowledgeable advocate for clients navigating the complexities of Veterans Benefits, Medicare Advantage and Long Term Care. Her deep knowledge of the healthcare system, combined with her compassionate approach, ensures that every individual she serves receives the dignity, respect, and support they deserve.

The dedication to her clients far exceeds expectations, whether a client is needing a 1 hour visit or 24/7 care, Stephanie is always ready to be there to support and help families navigate tough times and help ease the stress that can come with making decisions regarding aging in place.

Stephanie is known for her infectious, bubbly personality and living by her office’s guiding motto: “Do Good Things.” It’s more than a phrase—it’s the principle that shapes every interaction, decision, and act of service she delivers. She lights up every room she enters!

Whether she’s coordinating care plans, supporting families, or mentoring colleagues, Stephanie brings heart, integrity, and a wealth of experience to everything she does.

Kate is our seasoned Client Services Coordinator, with over 10 years experience in the home health industry she known for her infectious laugh, tireless work ethic, and unwavering dedication to clients, caregivers and their families. With a natural ability to connect and a heart for service, Kate ensures that every client and caregiver feels supported, heard, and cared for.

With a “can do will do” attitude, Kate makes sure when a client is in need of assistance she is there to help. She takes her time at each assessment to ensure that the proper level of care is suggested to avoid further stress and bad outcomes. She works tirelessly to ensure each and every client and caregiver are both happy and on the same page to ensure the highest level of quality care is given.

Her active lifestyle and love for the Florida outdoors mirror her approach to work— energized, engaged, and always on the move. Whether she’s coordinating care, collaborating with her team, or going the extra mile for a family in need, Kate brings positivity and purpose to everything she does.

A true team player, she thrives in fast-paced environments and believes that strong relationships are the foundation of great care. Her laughter lifts spirits, her dedication builds trust, and her presence makes a difference.

Driven by compassion and fueled by sunshine, Kate is a vital part of the home health community—and a joy to work alongside.

Aarika Horner is our seasoned Client Services Coordinator/Business Development and Quality Assurance, with over 10 years’ experience in the home health industry she is a dynamic force on our team with a focus on building meaningful connections and expanding access to high level quality care for all our clients. Her journey began as a Scheduling Coordinator, where she quickly demonstrated a natural talent for organization, communication, and empathy. That foundation paved the way for her growth into a strategic role, where she now helps shape the future of home health services.

Aarika is deeply family-oriented and believes that kindness is the cornerstone of both personal and professional success. Her compassionate spirit shines through in every interaction—whether she’s supporting a client, collaborating with a team, or forging new partnerships.

With a quick response and assertive nature, Aarika makes sure every inquiry gets her immediate attention. She understands the urgency needed to help families during difficult times quickly by ensuring the assessments are made promptly and even in some cases the same day.

When she’s not working, Aarika finds joy in the great outdoors. From Florida’s sun-drenched beaches to its peaceful nature trails, she embraces the beauty of her surroundings and the balance it brings to her life.

Driven by purpose and grounded in kindness, Aarika continues to make a lasting impact— one relationship at a time.

John is our Scheduling Coordinator, bringing a rare blend of military discipline, medical training, and heartfelt compassion to his role. A former U.S. Army Combat Medic and fully trained EMT, John began his civilian healthcare journey as a caregiver with Senior Helpers —where his firsthand experience with patients shaped his deep commitment to those living with dementia and mental health challenges.

With a sharp mind for logistics and a heart for service, John now ensures that care teams are precisely coordinated, and clients receive timely, consistent support. His military background instilled in him a calm under pressure and a relentless drive to serve others with integrity.

John lives by a motto that reflects both resilience and perspective: “If it doesn't kill you today, it won't kill you tomorrow.” It’s a mindset that’s carried him through combat zones, caregiving shifts, and the everyday challenges of life—and one that inspires those around him.

Whether he manages complex schedules or advocating for vulnerable populations, John brings strength, empathy, and purpose to every mission.

Melissa is our dedicated Caregiver Coordinator/Trainer, known for her infectious smile, approachable nature, and unwavering commitment to supporting others. With a heart for service and a talent for teaching, Melissa plays a key role in preparing teams to deliver compassionate, high-quality care across the state.

Her family-oriented values and love for connecting with people shine through in everything she does. Whether she’s guiding new hires, uplifting colleagues, or meeting clients, Melissa brings positivity and purpose to every interaction.

She lives by a simple but powerful philosophy “always be here to help”. That mindset, paired with her natural warmth and enthusiasm, makes her a trusted presence in the workplace and a joy to be around.

On her free time, Melissa enjoys soaking up the Florida sunshine and spending quality time with her loved ones.

Cynthia is our Client Services Coordinator where her journey in the health care field has been marked by heart, hard work, and a deep commitment to others. She began her career as an administrative assistant, quickly proving herself as a reliable and empathetic team member. Within just a year, she advanced into the client service roles, where she now plays a vital role in connecting individuals with the care and support they need.

Cynthia’s professional path is driven by a genuine desire to make a difference in the lives of the elderly clients she serves. Outside of work, she finds joy in the simple pleasures like getting lost in a good book or taking peaceful walks through Florida’s lush parks and nature trails. These moments of reflection and beauty fuel her sense of purpose and balance.

With a strong work ethic, love for people and nature and willingness to jump in to assist her team, Cynthia continues to grow in her field while staying grounded in what matters most.

As a dedicated Recruiter with Senior Helpers, Lau plays a vital role in connecting compassionate caregivers with families in need of support. With a deep commitment to ensuring every applicant feels guided and valued, Lau brings empathy and clarity to each step of the hiring process. Her work not only helps individuals find meaningful employment—it also strengthens the mission of providing high-quality care to seniors.

Outside of her professional role, Lau finds joy in spending time with her family and staying actively involved in her community. Her passion for people and purpose-driven work shines through in everything she does.

Eunice is a dedicated Scheduler Coordinator at Senior Helpers, where she ensures seamless caregiver assignments and reliable scheduling to support high-quality care for seniors. With a keen eye for detail and a heart for service, she bridges the needs of clients and caregivers, creating systems that foster trust, consistency, and comfort.

Passionate about supporting older adults and their families, Eunice brings empathy and precision to every interaction. Her work helps ensure that seniors receive the care they deserve—and that caregivers are empowered to deliver it with confidence.