Serving Round Rock and surrounding areas.
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Meet the Central Texas Office

More than 90% of seniors want to age in their own home with dignity but getting the right type of care can seem daunting.  At Senior Helpers Central Texas we believe that getting the best care for your loved ones should not be complicated. Moire & Frank Hayes opened the Senior Helpers Central Texas office in 2009 because of their passion for helping others and their interest in the growing need for in-home care services. Moire & Frank are committed to delivering the best possible in-home care to seniors in Central Texas. 

We take the opportunity to provide in-home care seriously and make it a priority to provide the highest level of client service possible.  Over the past decade we have built an exceptional team of care professionals, each committed to remaining at the forefront of the in-home care industry through our proprietary ongoing training and education programs. 

Our History

Senior Helpers was founded in 2002 by Tony Bonacuse with the help of Peter Ross after their firsthand experience in caring for their respective family members. Tony and Peter identified a need that was not being filled properly by the other companies.  They realized most seniors would prefer to age in their own home rather than move into an unfamiliar institution.  Unfortunately, the options available to most seniors were very limited.  Most seniors did not have access to well-trained, dependable and affordable in-home care. This was the mission-driven spark that started Senior Helpers. 

The first office opened in Baltimore, and quickly developed a reputation for delivering excellent in-home senior care with their well-trained staff of professional caregivers. Based on the success of the Baltimore location, the company began to expand.  Over the past 13 years, the Senior Helpers family has grown to include a network of more than 300 locally owned and operated franchises across the United States. 

Senior Helpers of Central Texas was proud to join the system in 2009.  Like every other owner, we too are fully-committed to the original goal of providing dependable and affordable in-home care with well-trained caregivers. Nothing is more important to us than being the best available resource for seniors and families in our community.  

Moire & Frank were drawn to Senior Helpers because of the unique opportunity to help the seniors throughout Central Texas. Frank is a Veteran of the U.S. Navy Submarine Service and has a strong desire to make sure our veterans get the care that they have earned by serving our great Country. 

Our team has grown to more than a dozen office members, and more than 200 caregivers. We have been lucky to serve hundreds of seniors in our community over the years, and we are committed to continuing to provide uncompromising levels of care to all our families.

Our process

The first step in the process is a complimentary, initial in-home care assessment with a Senior Helpers consultant.  This assessment can help you understand the true needs of your loved one, and your options. Together we can discuss their needs, our senior care services and determine what’s best for your entire family.

We will cover:

  • Your family's specific goals
  • Your loved one's daily plan design and schedule
  • Pricing and payment methods
  •  Implementation process
  • Ongoing communication and follow-up plan

Meet the Central Texas Team

Moire Hayes

Owner & Director of Client Care

Moire is passionate about providing the best care to her clients. Moire brings over 20 years experience in Case Management to Senior Helpers where she applies that knowledge to tailor care plans to meet each client's unique needs. Moire teaches groups and trains our Caregivers on our Senior Gems approach to helping clients and their families deal with the issues & opportunities associated with dementia and Alzheimer's. She enjoys cooking and traveling to new places. Her name is pronounced: "More-Ahh".

Frank Hayes

Owner & President

Frank runs the business operations of Senior Helpers. As a veteran of the United States Navy Submarine Service, Frank is dedicated to providing our Nation's aging Veterans with the care that they so richly deserve. Prior to owning Senior Helpers, Frank served in various executive positions (CEO, CMO, Product Marketing & Engineering) in the High Technology Industry. Frank is a graduate of Texas A&M University (BSEE) and New Hampshire College (MBA). Frank is an experienced Scuba Diver and also competes in triathlons to stay in shape.

Katie Hayes

Director of Operations

Katie has been with Senior Helpers since 2009. Katie is charged with running our office operations and making sure that all schedules are filled with the best Caregivers. Katie has developed many programs to make sure Senior Helpers has the Caregiver capacity to fill any client need at any time! She developed Senior Helpers' unique Caregiver On-Call Program to ensure we have Caregivers available around the clock. Katie loves cats, enjoys baking and A&M tailgating [Gig'Em]. She really loves the Holiday Season too and still believes in Santa Claus!

Brett Behrend

Client Care Manager

Brett has been with Senior Helpers since 2010 and is our Veterans Specialist. Brett works with veterans and their families to determine if they qualify for the VA Special Monthly Pension - often referred to as Aid & Attendance. Brett works with families to make sure our elderly clients receive the care they need, they all love Brett because he is so easy to talk to. Brett is a graduate of Texas A&M University and runs a cattle ranch with his family just East of Austin.

David Hayes

Client Care Liaison & Partner Development

David has been with Senior Helpers since 2010 and develops relationships with partner healthcare organizations throughout the Austin Texas metro area. Most seniors and their family members are not aware that coordination of care between Rehabs, Home Health, Hospice and private Home Care is an important function that directly impacts the overall health of the senior. David makes sure that all parts come together to deliver the best outcome for our clients. David is a graduate of the University of New Hampshire. He is an Ironman - having completed the Ironman Triathlons in Houston and Louisville. His biggest challenge is keeping Frank in Triathlon shape!

Jessica Bekka, PHR

Human Resource Manager

Jessica is dedicated to finding only the best Caregivers for our Clients! Jessica is a Certified Professional in Human Resources (PHR). The certification, awarded by the Human Resource Certification Institute,  signifies that individuals possess the theoretical knowledge and practical experience in human resource management necessary to pass a rigorous examination demonstrating a mastery of the body of knowledge in the field. Jessica is the proud mother of two school-aged boys. She enjoys hanging with her boys and exploring Austin.

Barbara Williams

Client Intake & Community Resources

Barbara explains our services to those Seniors or family members who call to inquire about care. Barbara enjoys working with clients and elder residents in communities because it is close to her heart after taking care of her parents during many years of their failing health.  Prior to joining the Senior Helpers' team, Barbara spent 15 years at American Medical Response (AMR) as their governmental relations director. Barbara has 2 children and 4 grandchildren. She loves to travel, especially cruises to warm places (like the Caymans).

Barbara Spencer

Office Administrator

Barbara has over 20 years experience in Office Administration. She is usually the first person you talk to on the phone or see in person when you contact Senior Helpers. Barbara has impeccable customer service skills and it is her main priority to make you feel like one of our family. Barbara loves to garden and has a special place in her heart for animals. Barbara also makes Mosaic Stained Glass art.

Christy Cocker

Scheduling Coordinator

Christy has one of the busiest jobs at Senior Helpers - making sure more than 5,000 hours per week of schedules are filled with the best caregivers. Quite a daunting task indeed! Christy is the proud mom of a United States Navy Sailor! She also has a daughter in Pharmacy School. Christy enjoys scrapbooking and paper crafting when not filling shifts with Senior Helpers.

Katie Millsap

Operations Assistant

Katie keeps all Senior Helpers' information organized. Everything from Time Sheets to Insurance Claims! Katie is currently obtaining a Master’s degree in Library and Information Science and applying those skills towards our office organization and information flow. Katie enjoys playing soccer with the adult women's league and volunteering her time at church.

Sara Sheward

HR Assistant

Sara interviews Senior Helpers' prospective Caregivers to make sure that they are a good fit for our clients. Sara has worked with Senior Helpers for a number of years in this capacity as well as being one of our best Caregivers. Because she is a Certified Nurse Aide [CNA] and has the knowledge of what Senior Helpers is looking for when hiring caregivers, you can be confident that our Caregivers are the Best! Sara is a proud mother of 2 boys. She enjoys spending time with her family and doing outdoor activities. Sara's goal is to complete her education in nursing!

Areas we serve

Senior Helpers Central Texas provides a full range of senior home care services for you or your loved one—from companionship and housework help, to more complex care services, including Alzheimer’s & dementia care management, Live-In and 24-hour care services.

Senior Helpers Central Texas serves the cities and towns of: 

  • Cedar Park
  • Georgetown
  • Lakeway
  • Round Rock
  • Austin

Caregivers are always on time, smiling, keep her room tidy, attentive and responsive to my Mom's needs, and make sure the facility staff is doing their job, i.e. routine toileting. They care for my Mom as if she's their own Mom/Grandmother, making her feel special and loved.

C., Senior Helpers Client