Meet The Team | Senior Helpers of Salem

Meet the Salem, OR Office

More than 90% of seniors want to age in their own home with dignity but getting the right type of care can seem daunting. At Senior Helpers Salem we believe that getting the best care for your loved ones should not be complicated. Melanie and Jim Reynolds opened the Senior Helpers Salem office because of their passion for helping others and their interest in the growing need for in-home care services. Melanie and Jim are committed to delivering the best possible in-home care to seniors in the Salem community.

We take in-home care seriously and make it a priority to provide the highest level of client service possible. Over the years we have built an exceptional team of care professionals, each committed to remaining at the forefront of the in-home care industry through our proprietary ongoing training and education programs.

Our History

Senior Helpers was founded in 2002 by Tony Bonacuse with the help of Peter Ross after their firsthand experience in caring for their respective family members. Tony and Peter identified a need that was not being filled properly by the other companies. They realized most seniors would prefer to age in their own home rather than move into an unfamiliar institution. Unfortunately, the options available to most seniors were very limited. Most seniors did not have access to well-trained, dependable and affordable in-home care. This was the mission-driven spark that started Senior Helpers.

The first office opened in Baltimore and quickly developed a reputation for delivering excellent in-home senior care with their well-trained staff of professional caregivers. Based on the success of the Baltimore location, the company began to expand. Over the past 13 years, the Senior Helpers family has grown to include a network of more than 300 locally owned and operated franchises across the United States.

Senior Helpers Salem, like every other location, is fully committed to the original goal of providing dependable and affordable in-home care with well-trained caregivers. Nothing is more important to us than being the best available resource for seniors and families in our community.

Melanie and Jim were drawn to Senior Helpers because of their passion for serving others.

We have been lucky to serve hundreds of seniors in our community over the years, and we are committed to continuing to provide uncompromising levels of care to all our families.

Our process

The first step in the process is a complimentary, initial in-home care assessment with a Senior Helpers consultant. This assessment can help you understand the true needs of your loved one and your options. Together we can discuss their needs, review our senior care services and determine what’s best for your entire family.

We will cover:

Your family's specific goals

Your loved one's daily plan design and schedule

Pricing and payment methods

Implementation process

Ongoing communication and follow-up plan

Meet the Salem, OR Team

Samantha Torres

Director of Operations

Samantha leads the company. She oversees the functionality of the office and establishes and manages the expectations and outcomes of each department. She considers herself fortunate to be a part of a growing, supportive, team and readily acknowledges the hard work and unique skill sets each team member contributes to ensure the success of the company. Her daily duties include staff management, expense control, task execution, gaining market share and forecasting, but her most elevated goal is to continue building a team of positive, eager, achievers who value the goals of Senior Helpers. She embodies the mission to provide quality care to clients at a moment’s notice! She inspires and creates a rich culture of pride in who we are, as well as who we aspire to become. A fearless leader!

Tiana Fenton

Client Care Manager

Tiana manages our Client Services department and ensures Clients receive quality customer care. She keeps a careful watch over the nuances, concerns, and health or environmental variants that affect Clientele. Tiana determines the need for reassessments, where she meets with Clients to tackle issues and update care plans. She furthermore assists in Caregiver or Client meetings, coordinating with our RN, Client representatives & family, and with other staff members, to provide Clients with resources. Tiana is half of the Scheduling Team and oversees the department. She is a hard-working go-getter who performs miracles on a daily basis! Our team is always impressed with Tiana and what she can achieve while maintaining a calm and unbothered demeanor. Tiana takes pride in her work and is always ready to lend a hand. Team members note the care she takes in ensuring the proper fit between Caregiver and Client, and though she has a lot on her plate, we know she is genuinely motivated to help Seniors in need. She works to ensure Senior Helpers can assist as many Clients as possible and provide the quality care they deserve!

Shelly Allison

Client Care Coordinator

Shelly is the face of Senior Helpers and prospective Clients are consistently pleased and put at ease when she greets them in their homes. She performs assessments and creates Care plans that establish the safety and quality of care provided. Shelly uses her vast knowledge of in-home care and years of experience in the medical field, to assess and determine the details of the Care plans and task lists, and to reassure new Clients. Shelly continues to represent Senior Helpers by following up with Clients in their homes to keep information up-to-date and maintain relationships and satisfaction. She assists with reassessments and care plan maintenance, paperwork and archiving for Client services and marketing, and organizes additional tasks and projects for our intake Coordinator and Care Team.

Patronda Fawehinmi

Scheduling Coordinator

Patronda is our busy scheduler. With a wealth of experience in customer service and scheduling, Patronda successfully matches client needs with appropriate caregivers. Using creative problem-solving skills, she carefully fits the puzzle pieces of clients and caregivers together creating uplifting and lasting relationships that work for everyone. Patronda is skilled, compassionate and caring and daily she supports our care team with answers solutions for issues that arise. She pulls from her experience to help meet the ever-changing needs of our clients. Her goal: Work with the care team’s availability to ensure each placement delivers consistent and appropriate client care.

Konni Readen

HR Supervisor

Caregivers, Clients, and staff members love Konni’s ultra-positive vibes. She provides enthusiasm to recruiting & training and helps to make it fun for Recruits, encouraging and supporting them as they grow with Senior Helpers. She manages Caregivers and keeps on top of attendance issues, counseling & concerns, as well as praising them for providing stellar care for our Clients! Kudos to Konni for ever remembering the kudos to our Caregivers and for everyone on the team! Konni also preforms annual evaluations and gets background checks completed so Caregivers can get going. She follows up on Caregiver expirations, or rather, the renewal of documents and trainings, and fills in with recruiting and training whenever we need her! She’s all around amazing!

RaeAn Lee

CNA/HR Trainer

RaeAn is our amazing CNA and Caregiver Training Expert. She ensures caregivers receive proper training and supports our care team with answers to questions and care issues. RaeAn is a perfect fit for training new and active Caregivers. She coordinates with other staff members to make certain new trainees have what they need to be successful out in the field. She helps to organize the training schedule and usher in new recruits so they can begin learning! She follows up by overseeing their continued education and creates and maintains compliance files. RaeAn is always on top of what needs to be done, whether reminder calls, checking on backgrounds, or whatever it takes to get Caregivers going! She is amiable, hardworking, and brings a breath of fresh air into the office. When she isn’t training caregivers and keeping up with daily responsibilities, RaeAn steps up to assist her office team in any way she can be of value.

Kiley Legner

CNA/HR Coordinator

When Kiley isn’t busy building new relationships with our valued care team who provide great care to our clients, she supports her co-workers with her upbeat attitude and teamwork. Kiley educates our care team members regarding new assignments while also conveying a comforting, encouraging, and always-kind disposition that perpetuates trust among co-workers, clients, and our care team candidates. Kiley ensures the Caregivers are entering completion of tasks and maintains employee files. We are happy to have her on our Team!

Melissa Davis

Client health and welfare are in the capable hands of our in-office RN, Melissa. Her experience brings confidence and competence to coordinate care needs with physicians as she maintains communication among clients, caregivers, and doctors. Melissa also assesses the medical condition of our clients, and with the support of a great office team, leads their cases, identifies care issues and makes recommendations regarding client safety and quality of life. She is instrumental in enhancing care plans to ensure the highest levels of care. She is always willing to work with our care team to improve their skill in the home and is available to assist at client’s homes at any hour! Our enhanced care clients can rest easy knowing that she is here for them. Rock on Melissa!

Dylan Radin

Marketing/Intake Supervisor

Dylan is the voice of Senior Helpers for incoming Clients. She is the gracious host who guides Seniors and their representatives as they set up services, and we at Senior Helpers feel lucky to have her on our team! Dylan guides prospective Clients through the intake process and educates on resources in the community and Senior Helpers services and Center of Excellence. She assists with maintaining compliance of all state required visits for Clients, to ensure they continue to receive the best care possible.

Jamie Morris

Office Administrator

Jaimie has performed administrative tasks for the office long before taking on the role of Office Administrator. With a wealth of experience as our previous head of scheduling, as well as formerly working in Client and Caregiver Services, Jaimie finds time to assist our team in various ways while managing administrative duties. Jaimie is diligent and detail oriented, and utilizes her skills to contribute excellence in billing, LTC, Medicaid, &VA, and Caregiver payroll, among other responsibilities. Jaimie’s loyalty and dedication earns her admiration from coworkers and Company Heads. Way to go Jaimie!

Jill Beardslee

On-call Support

When it’s time for office staff to head home for the day, we are content in knowing our On-call Angel is here for us! Jill supports staff members by assisting with after-hours inquiries and concerns. She keeps abreast of all development and changes in the office from day to day and is invariably prepared to address issues and contact the appropriate parties. She has a special skill for keeping the waters calm and informing staff of all goings-on, once we return to the office, so we feel like we never left! Staff members appreciate having the extra support and it’s easy to feel like we have an Angel looking out for us! Shine on Jill!

Melanie and Jim Reynolds

Owners

Melanie and Jim own Senior Helpers of Salem. Melanie was raised in Salem and shares roots and connections with family and friends. Jim, an Oregonian, moved to Salem to marry Melanie. Over twenty years ago they left their successful careers to invest the remainder of their work lives giving back to this wonderful community that brought so much to their family. They established Senior Helpers with the goals of enhancing the safety, freedom and quality of life of our elderly community. They strive to maintain a small-town, helping hand, culture and to fulfill the Senior Helpers’ mission to serve seniors with excellence! Jim and Melanie are known for their familial focus, giving back to the community, positive relationships and loyalty. This quality of character extends to their clients, client families, the care team and the community. Care and comfort at a moment’s notice!

Meet the Salem, OR Office

Our History

Our process

Meet the Salem, OR Team

Senior Helpers Salem Featured on Weekly KBZY Radio

Areas We Serve