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Meet the Baltimore office

More than 90% of seniors want to age in their own home with dignity but getting the right type of care can seem daunting. At Senior Helpers Baltimore we believe getting the best care for your loved ones should not be complicated. Tony and Peter opened the Senior Helpers Baltimore office in 2002 because of their passion for helping others and their interest in the growing need for in-home care services.  They are committed to delivering the best possible in-home care to seniors in the Baltimore community.

We take in-home care seriously and make it a priority to provide the highest level of client service possible. Over the past years we have built an exceptional team of care professionals, each committed to remaining at the forefront of the in-home care industry through our proprietary ongoing training and education programs.

Our History

Our History

Senior Helpers was founded in 2002 by Tony Bonacuse with the help of Peter Ross after their firsthand experience in caring for their respective family members. Tony and Peter identified a need that was not being filled properly by the other companies. They realized that most seniors would prefer to age in their own home rather than move into an unfamiliar institution. Unfortunately, the options available to most seniors were very limited. Most seniors did not have access to well-trained, dependable and affordable in-home care. This was the mission-driven spark that started Senior Helpers.

The first office opened in Baltimore, and quickly developed a reputation for delivering excellent in-home senior care with their well-trained staff of professional caregivers. Based on the success of the Baltimore location, the company began to expand. Over the past 13 years, the Senior Helpers family has grown to include a network of more than 300 locally owned and operated franchises across the United States.

Like every other owner, we too are fully-committed to the original goal of providing dependable and affordable in-home care with well-trained caregivers. Nothing is more important to us than being the best available resource for seniors and families in our community.  

We have been lucky to serve hundreds of seniors in our community over the years, and we are committed to continuing to provide uncompromising levels of care to all our families

 

Our process

Our process

The first step in the process is a complimentary, initial in-home care assessment with a Senior Helpers consultant. This assessment can help you understand the true needs of your loved one, and your options. Together we can discuss their needs, our senior care services and determine what’s best for your entire family.

We will cover:

  • Your family's specific goals
  • Your loved one's daily plan design and schedule
  • Pricing and payment methods
  •  Implementation process
  • Ongoing communication and follow-up plan

Meet the Baltimore Team

Bill Schuh

Bill Schuh

Area General Manager

Bill joined the Senior Helpers team in 2012 and has served in many different roles since joining the team including sales, service and operations.  Bill has many years of experience with sales, operations, customer service and management.  Bill is passionate about providing industry leading home care and customer service to all clients of Senior Helpers and their families.  Fun fact:  Bill enjoys listening to music and spending time with family and friends.

Jenn Kropp

Jenn Kropp

Director of Care

Hello. My name is Jennifer Kropp and I am the Care Team Director for Senior Helpers. With years of customer service experience, I am excited to join this amazing team. As one third of the scheduling team, it is my privilege to ensure consistent care for our clients. I truly enjoy creating strong relationships with our outstanding caregivers. Do you want to know a secret, I absolutely love cats!!

Stacy Plasse

Stacy Plasse

Director of Nursing

Stacy is the Director of Nursing for Seniors Helpers. After 25 years of experience as a nurse in the emergency room/critical care and the surgical setting she made a pivot to Home Services. She has experience not only in patient care but also education. Clinical instruction at Stevenson University and for programs in Baltimore, Stacy brings the background for teaching Senior Helpers caregivers to reach their full potential.  “I am so excited to jump into the existing Senior Gems curriculum and increase skills the incredible team members have.”

Lauren Dyes

Lauren Dyes

Care Team Recruiter/Training Manager

Lauren joined the Senior Helpers team in 2020 and is the Care Team Recruiter & Training Manager. Lauren is new to recruiting, and has background in environmental education, childcare, and customer service. She has an Environmental Science from UMBC and is currently pursuing an MBA from UMGC. Lauren has a passion for people and strives to recruit the highest quality caregivers to provide utmost care for clients.

Brandon Besozzi

Brandon Besozzi

Account Executive

Brandon joined the Senior Helpers team in 2018 as an Account Executive with a long history of sales and marketing and he currently covers Baltimore City, Baltimore County, & Harford County.  Brandon likes the fact that he can build a personal relationship with the families he assists so that they know they can call him anytime they have questions.  Brandon loves knowing that we are not only helping our clients but their families as well.  

Amy Lowe

Amy Lowe

Scheduling Coordinator

Hi! My name is Amy Lowe! Fun fact about me, I love anything Disney and dog obsessed. I don’t have any children, but I do have 4 four-legged babies! I am a scheduling coordinator and have worked for senior helpers since March of 2020. Before working for this great company, I worked with seniors in assisted livings since 2013. Working with the elderly has become a passion of mine and working with the caregivers is even more rewarding. My job is to make sure that I assist with making the perfect match! Not only will the client be happy, but to ensure that the caregiver is happy as well!

Messeya Marshall

Messeya Marshall

Scheduling Coordinator

Hello, my name is Messeya Marshall. I’m a CNA, GNA, CMA and Staffing Coordinator. I have worked in Rehabilitation and Assisted Living facilities for over 18 years. Did Scheduling for about 6 of those years. I joined Senior Helpers Team March 2021.  I love spending time with my family.

Naomi Rogers

Naomi Rogers

Administrative Assistant

Naomi joined Senior Helpers in 2020 and has since filled the roles of Caregiver, Intern, and Receptionist. She is currently working towards completing her degree in Gerontology at Towson University. In the future she hopes to put her degree towards bettering the lives of older adults. For fun Naomi enjoys writing and had her first piece published in 2021.

Michele Dorn

Michele Dorn

Care Team Manager

 Hi. My name is Michele Dorn, and I am the Care Team Manager at Senior Helpers. I have over 15 years of experience in healthcare and I am looking forward to working with the team! Fun fact about me is that I am a big fan of cats big and small.


It is caring and efficiency. Jamie picked out the perfect Helpers for me: Valerie and Debbie, the nurse. All is going well. I would definitely recommend Senior Helpers.

Areas We Serve

Senior Helpers Baltimore provides a full range of senior home care services for you or your loved one—from companionship and housework help, to more complex care services, including disease management, Live-In and 24-hour care services.

Senior Helpers Baltimore serves the cities and towns of:

  • Harford County
  • Baltimore County
  • Baltimore City
  • Carroll County
  • Howard County
  • Anne Arundel County