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Meet the Baltimore office

More than 90% of seniors want to age in their own home with dignity but getting the right type of care can seem daunting. At Senior Helpers Baltimore we believe getting the best care for your loved ones should not be complicated. Tony and Peter opened the Senior Helpers Baltimore office in 2002 because of their passion for helping others and their interest in the growing need for in-home care services.  They are committed to delivering the best possible in-home care to seniors in the Baltimore community.

We take in-home care seriously and make it a priority to provide the highest level of client service possible. Over the past years we have built an exceptional team of care professionals, each committed to remaining at the forefront of the in-home care industry through our proprietary ongoing training and education programs.

Our History

Senior Helpers was founded in 2002 by Tony Bonacuse with the help of Peter Ross after their firsthand experience in caring for their respective family members. Tony and Peter identified a need that was not being filled properly by the other companies. They realized that most seniors would prefer to age in their own home rather than move into an unfamiliar institution. Unfortunately, the options available to most seniors were very limited. Most seniors did not have access to well-trained, dependable and affordable in-home care. This was the mission-driven spark that started Senior Helpers.

The first office opened in Baltimore, and quickly developed a reputation for delivering excellent in-home senior care with their well-trained staff of professional caregivers. Based on the success of the Baltimore location, the company began to expand. Over the past 13 years, the Senior Helpers family has grown to include a network of more than 300 locally owned and operated franchises across the United States.

Like every other owner, we too are fully-committed to the original goal of providing dependable and affordable in-home care with well-trained caregivers. Nothing is more important to us than being the best available resource for seniors and families in our community.  

We have been lucky to serve hundreds of seniors in our community over the years, and we are committed to continuing to provide uncompromising levels of care to all our families

 

Caregiver pouring water

Our process

The first step in the process is a complimentary, initial in-home care assessment with a Senior Helpers consultant. This assessment can help you understand the true needs of your loved one, and your options. Together we can discuss their needs, our senior care services and determine what’s best for your entire family.

We will cover:

  • Your family's specific goals
  • Your loved one's daily plan design and schedule
  • Pricing and payment methods
  •  Implementation process
  • Ongoing communication and follow-up plan

Meet the Baltimore Team

Bill Schuh

Bill Schuh

Area General Manager

Bill joined the Senior Helpers team in 2012 and has served in many different roles since joining the team including sales, service and operations.  Bill has many years of experience with sales, operations, customer service and management.  Bill is passionate about providing industry leading home care and customer service to all clients of Senior Helpers and their families.  Fun fact:  Bill enjoys listening to music and spending time with family and friends.

Jenn Kropp

Jenn Kropp

Care Team Director

Hello. My name is Jennifer Kropp and I am the Care Team Director for Senior Helpers. With years of customer service experience, I am excited to join this amazing team. As one third of the scheduling team, it is my privilege to ensure consistent care for our clients. I truly enjoy creating strong relationships with our outstanding caregivers. Do you want to know a secret, I absolutely love cats!!

Aimee Mullins, RN

Aimee Mullins, RN

Director of Nursing

Welcome to Senior Helpers! My name is Aimee Mullins. I have been an RN for over 17 years with experience in various healthcare entities; acute care, long-term care/rehab, assisted living, and home care. My nursing roots were planted long before I ever knew I was going to be a nurse as I spent much of my childhood visiting my grandparents and the older folks that lived in my neighborhood. Through them I learned many valuable life lessons by listening to their stories and advice; something that continues to this day with the client population I serve. My passion for assisting the aging population and the caregivers that assist them on the “front line” is unwavering.

Joe Donofrio

Joe Donofrio

Client Services Manager

Joe joined the Senior Helpers team in 2017 and is the Client Services Manager for the Baltimore Corporate Store. He not only oversees the department, but actively fulfills both the Client Service Coordinator and manager positions. Joe brings a diverse employment history to Senior Helpers, having worked in biomedical research, telecommunications, banking, finance, and sales, among other industries. Joe prides himself on providing industry leading service and care, with attention to client/family satisfaction. 

Erica Cambridge

Erica Cambridge

Care Team Recruiter/Training Manager

Erica Cambridge began her journey with Senior Helpers Family in 2017. Over the last two years, Erica has worked in various roles. This allowed her to work in multi-faceted positions, in which she was able to learn, prosper and grow.

Prior to working at Senior Helpers, Erica spent ten years as a caregiver and has a true passion for the work she does with clients. She supports her team by ensuring that day-to-day operations are met. She works closely with the general manager to set strategic objectives to achieve the goals of the company.

Born in State College, PA, Erica was raised by her mother. She attributes her success to her positive reinforcement and their constant reminder that nothing was beyond her reach.  She will obtain her degree in Business Administration in December 2019 while working full-time at Senior Helpers. Erica’s determination to succeed in this field has been evident. She is committed to improving the quality of life for others and wants her career to further advocate for the senior community.

Brandon Besozzi

Brandon Besozzi

Account Executive

Brandon joined the Senior Helpers team in 2018 as an Account Executive with a long history of sales and marketing and he currently covers Baltimore City, Baltimore County, & Harford County.  Brandon likes the fact that he can build a personal relationship with the families he assists so that they know they can call him anytime they have questions.  Brandon loves knowing that we are not only helping our clients but their families as well.  

Amy Lowe

Amy Lowe

Scheduling Coordinator
Laurie Dahlquist

Laurie Dahlquist

Scheduling Coordinator

It is caring and efficiency. Jamie picked out the perfect Helpers for me: Valerie and Debbie, the nurse. All is going well. I would definitely recommend Senior Helpers.

Anne P.

Areas we serve

Senior Helpers Baltimore provides a full range of senior home care services for you or your loved one—from companionship and housework help, to more complex care services, including disease management, Live-In and 24-hour care services.

Senior Helpers Baltimore serves the cities and towns of:

  • Harford County
  • Baltimore County
  • Baltimore City
  • Carroll County
  • Howard County
  • Anne Arundel County