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Meet the Baltimore office

More than 90% of seniors want to age in their own home with dignity but getting the right type of care can seem daunting. At Senior Helpers Baltimore we believe getting the best care for your loved ones should not be complicated. Tony and Peter opened the Senior Helpers Baltimore office in 2002 because of their passion for helping others and their interest in the growing need for in-home care services.  They are committed to delivering the best possible in-home care to seniors in the Baltimore community.

We take in-home care seriously and make it a priority to provide the highest level of client service possible. Over the past years we have built an exceptional team of care professionals, each committed to remaining at the forefront of the in-home care industry through our proprietary ongoing training and education programs.

Our History

Senior Helpers was founded in 2002 by Tony Bonacuse with the help of Peter Ross after their firsthand experience in caring for their respective family members. Tony and Peter identified a need that was not being filled properly by the other companies. They realized that most seniors would prefer to age in their own home rather than move into an unfamiliar institution. Unfortunately, the options available to most seniors were very limited. Most seniors did not have access to well-trained, dependable and affordable in-home care. This was the mission-driven spark that started Senior Helpers.

The first office opened in Baltimore, and quickly developed a reputation for delivering excellent in-home senior care with their well-trained staff of professional caregivers. Based on the success of the Baltimore location, the company began to expand. Over the past 13 years, the Senior Helpers family has grown to include a network of more than 300 locally owned and operated franchises across the United States.

Like every other owner, we too are fully-committed to the original goal of providing dependable and affordable in-home care with well-trained caregivers. Nothing is more important to us than being the best available resource for seniors and families in our community.  

We have been lucky to serve hundreds of seniors in our community over the years, and we are committed to continuing to provide uncompromising levels of care to all our families

 

Our process

The first step in the process is a complimentary, initial in-home care assessment with a Senior Helpers consultant. This assessment can help you understand the true needs of your loved one, and your options. Together we can discuss their needs, our senior care services and determine what’s best for your entire family.

We will cover:

  • Your family's specific goals
  • Your loved one's daily plan design and schedule
  • Pricing and payment methods
  •  Implementation process
  • Ongoing communication and follow-up plan

Meet the Baltimore Team

Bill Schuh

Area General Manager

Bill joined the Senior Helpers team in 2012 and has served in many different roles since joining the team including sales, service and operations.  Bill has many years of experience with sales, operations, customer service and management.  Bill is passionate about providing industry leading home care and customer service to all clients of Senior Helpers and their families.  Fun fact:  Bill enjoys listening to music and spending time with family and friends.

Erica Cambridge

Director of Operations

Erica Cambridge began her journey with Senior Helpers Family in 2017. Over the last two years, Erica has worked in various roles. This allowed her to work in multi-faceted positions, in which she was able to learn, prosper and grow.

In 2019, she was promoted to Director of Operations. Prior to working at Senior Helpers, Erica spent ten years as a caregiver and has a true passion for the work she does with clients. She supports her team by ensuring that day-to-day operations are met. She works closely with the general manager to set strategic objectives to achieve the goals of the company.

Born in State College, PA, Erica was raised by her mother. She attributes her success to her positive reinforcement and their constant reminder that nothing was beyond her reach.  She will obtain her degree in Business Administration in December 2019 while working full-time at Senior Helpers. Erica’s determination to succeed in this field has been evident. She is committed to improving the quality of life for others and wants her career to further advocate for the senior community.

Aimee Mullins, RN

Director of Nursing

Welcome to Senior Helpers! My name is Aimee Mullins. I have been an RN for over 17 years with experience in various healthcare entities; acute care, long-term care/rehab, assisted living, and home care. My nursing roots were planted long before I ever knew I was going to be a nurse as I spent much of my childhood visiting my grandparents and the older folks that lived in my neighborhood. Through them I learned many valuable life lessons by listening to their stories and advice; something that continues to this day with the client population I serve. My passion for assisting the aging population and the caregivers that assist them on the “front line” is unwavering.

Joe Donofrio

Client Services Manager

Joe joined the Senior Helpers team in 2017 and is the Client Services Manager for the Baltimore Corporate Store. He not only oversees the department, but actively fulfills both the Client Service Coordinator and manager positions. Joe brings a diverse employment history to Senior Helpers, having worked in biomedical research, telecommunications, banking, finance, and sales, among other industries. Joe prides himself on providing industry leading service and care, with attention to client/family satisfaction. 

Dawn Pahl

Recruitment Coordinator

Hello!  My name is Dawn Pahl and I am the Senior Helpers Recruitment Coordinator!  I started out as an Office Coordinator but couldn’t wait to dive deeper into the company.  Everyday, I get to interact with others on a deeper level by sharing the mission and drive of providing service to our in-home care population and finding new members to help us achieve our goal!  Feel free to reach out if you have any interest, id love to meet you.  On a personal note, I am a mom of 2 beautiful girls and have been a member of the Pikesville Volunteer Fire Company for over 20 years now.

Jaime Thames

Client Services Coordinator

Jaime Thames is one of Senior Helper’s Client Service Coordinator. She works out of territories for Anne Arundel County and parts of Baltimore City and County. The purpose of her role is to oversee the quality of client’s care and services. She has 7 years’ experience in the home health field.  Jaime is passionate about helping clients achieve a better quality of life and remaining in the comfort of their own homes.

Brandon Besozzi

Account Executive

Brandon joined the Senior Helpers team in 2018 as an Account Executive with a long history of sales and marketing and he currently covers Baltimore City, Baltimore County, & Harford County.  Brandon likes the fact that he can build a personal relationship with the families he assists so that they know they can call him anytime they have questions.  Brandon loves knowing that we are not only helping our clients but their families as well.  

Cindy Ward

Account Executive

Cindy Ward joined Senior Helpers In 2018 as an Account Executive following a career in Sales and Marketing and currently covers Howard, Anne Arundel & Carroll counties.  Cindy has over 12 years’ experience working directly with Seniors in the home health field, and is passionate about helping to relieve family members of the stress of finding Quality and Reliable Home Care

Jenn Kropp

Scheduling Coordinator

Hello. My name is Jennifer Kropp and I am a Scheduling Coordinator for Senior Helpers. With years of customer service experience, I am excited to join this amazing team. As one third of the scheduling team, it is my privilege to ensure consistent care for our clients. I truly enjoy creating strong relationships with our outstanding caregivers. Do you want to know a secret, I absolutely love cats!!

Melody Harvey

Scheduling Coordinator

Hello, my name is Melody Harvey and I am a Scheduling Coordinator at Senior Helpers. A fun fact about me would be that I am a momma to 7! As a part of the scheduling team it is my duty to assure our clients care is our number one priority. The greatest part of our job is the opportunity to help build relationships with people across the Maryland area. What makes Senior Helpers special is the dedication, integrity, and empathy the entire team provides to not only our clients, but employees as well.   

Lakeisha White

Scheduling Coordinator

Hello, my name is Lakeisha White and I am a Scheduling Coordinator at Senior Helpers. I believe the way to the soul is through Music. As a part of the scheduling team it is my duty to assure the boat sails smoothly. I have the privilege of being a match maker, while building relationships with people across the Maryland area. What makes Senior Helpers special is the dedication, integrity, and empathy the entire team provides to not only our clients, but employees as well.

Aisha Flowers

Office Coordinator

My name is Aisha Flowers. I am the Office Coordinator at Senior Helpers. I am happy to work with such a great team and help drive the company’s missions and goals. I’m here to help the company and my team reach its highest potential. I am from Brooklyn, NY born and raised. I have a BA in Media and Communications. I’m currently in Grad school studying Journalism Broadcasting. I hope to one day have my very own production company. I have worked at BET, NBC, MTV as a production coordinator and production assistant. I was awarded a Citation for my community work and being a member in The No Rest Until Success Foundation by the Brooklyn Borough President.  Fun Fact: I enjoy reading, watching documentaries and hanging with family. 


It is caring and efficiency. Jamie picked out the perfect Helpers for me: Valerie and Debbie, the nurse. All is going well. I would definitely recommend Senior Helpers.

Anne P.

Areas we serve

Senior Helpers Baltimore provides a full range of senior home care services for you or your loved one—from companionship and housework help, to more complex care services, including disease management, Live-In and 24-hour care services.

Senior Helpers Baltimore serves the cities and towns of:

  • Anne Arundel County
  • Baltimore City
  • Baltimore County
  • Carroll County
  • Howard County
  • Harford County