Meet The Team | Senior Helpers of Lafayette
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Serving Lafayette and surrounding areas.
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Serving Lafayette and surrounding areas.
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Meet the Lafayette office

More than 90% of seniors want to age in their own home with dignity but getting the right type of care can seem daunting. At Senior Helpers Lafayette we believe getting the best care for your loved ones should not be complicated. J’annine Sullivan and Susan Amos purchased the Senior Helpers Lafayette office in 2017 because of their passion for helping others and their interest in the growing need for in-home care services in Acadiana. They are committed to delivering the best possible in-home care to seniors in Lafayette and throughout Acadiana.

"We take in-home care very seriously and make it a priority to provide the highest level of client service possible. Over the past 20 years we have built an excellent reputation in the community. Since taking over the Lafayette office we have developed an exceptional team of care professionals, each committed to remaining at the forefront of the in-home care industry through our proprietary ongoing training and education programs."

 

Our History
Owners, Jannine Sullivan and Susan Amos

Our History

Senior Helpers was founded in 2002 and over the past 13 years has grown to include a network of more than 300 locally owned and operated franchises across the United States. Senior Helpers of Lafayette joined the system in 2007 and underwent a change in ownership in 2017. Like other owners, Jannine Sullivan and Susan Amos are fully-committed to the goal of providing dependable and affordable in-home care with well-trained caregivers. “Nothing is more important to us than providing quality care for our clients and in being the best available resource for seniors and families in our community.”

J’annine Sullivan and Susan Amos were drawn to Senior Helpers because of their love of and experience with the elderly. It was a perfect partnership from the very beginning.  J’annine brought her operations and management experience as a field supervisor and Care Manager for 5 Senior Helpers offices in Nashville to the business and focuses on client relations and quality care for their clients. Susan managed and marketed two of the largest in-home care companies in the state for over 20 years. She is well known in the healthcare community with a reputation for ensuring quality care for seniors. Susan and J’annine’s mothers both had Alzheimer’s so they shared a passion and a dream to provide a different homecare experience for their clients and their families. They wanted to provide the type of care that the elderly and disabled deserve and a place where caregivers receive extensive training and feel appreciated.  They are dedicated to training caregivers the Senior Helpers way in their state-of-the art simulated training center. “Our caregivers receive hands-on training and we do skills checks. This prepares them to provide the best possible care for our clients.” “We are blessed to have had the opportunity to serve hundreds of seniors in our community and are committed to continuing to provide an uncompromising continuum of care and customer service for years to come.

Our process

Our process

The first step in the process is a complimentary, initial in-home care assessment with a Senior Helpers consultant. This assessment can help you understand the true needs of your loved one, and your options. Together we can discuss their needs, our senior care services and determine what’s best for your entire family.

We will cover:

  • Your family's specific goals
  • Your loved one's daily plan design and schedule
  • Pricing and payment methods
  •  Implementation process
  • Ongoing communication and follow-up plan

Meet the Lafayette Team

J'annine MacDonald Sullivan

J'annine MacDonald Sullivan

CFO/SHU Founder and Educator

J'annine began at an early age interested in the health and well being of others. She earned her bachelor's degree in Radiological Technology, certified in MRI, CT and Cardiac Catheterization. After working several years at Vanderbilt University Medical Center, she became a consultant in medical management in the field of imaging, traveling across the United State acquiring or starting imaging centers. Post Katrina, J'annine landed in Lafayette and began following her passion, dying with dignity, and found a career with Senior Helpers as their Director of Operations, focusing on high quality care to those in need. J'annine received her certification in End of Life and became a qualified dementia care specialist with focus on Alzheimer's. As in advocate for those in need, J'annine enjoys meeting with families who need direction and guidance through their final chapter of life. An active volunteer for the Alzheimer's Association, J'annine has served on the advisory board and as an Alzheimer's Ambassador lobbying for well needed funding and awareness for the disease with no cure. Having the opportunity to purchase Senior Helpers allows her to assure the community that their loved one will be provided with the highest quality care, focusing on the care plan.

J’annine founded Senior Helpers University (SHU),  in 2019, with a generous donation from one of our clients, a hands-on training center for caregivers. SHU’s goal and vision is to change the face of caregiving by educating  caregivers to become professionals in the field.  Investing in our caregivers and educating them to care for our more complex clients assures quality care.

J’annine was salutatorian for Senior Helpers Grad School 2020 as well as represented Senior Helpers Lafayette at Top Performers 2020 & 2021.

Her goal is to provide caregivers that give loving care for their clients and are not just sitters. J'annine is an avid outdoors woman and enjoys hiking, kayaking and adventure. She has one daughter, Emma who also works at Senior Helpers as a caregiver while attending nursing school.

"May we die as we are born, surrounded by love"

Susan Giarratano Amos

Susan Giarratano Amos

Co-Owner/Chief Marketing Officer

Susan Amos has been assuring that the elderly and disabled around Acadiana receive compassionate, quality homecare for more than 2 decades. During that time she has worked for 2 of the largest homecare companies in the state and has been responsible for the safety and wellbeing of hundreds of individuals. Ms. Amos's goal has always been to assist the elderly to age with dignity and respect. This experience has prepared Ms. Amos for her current success as Co-owner and Chief Marketing Officer for Senior Helpers Lafayette . Her passion and dedication for Seniors has been recognized by the community and she has received numerous awards including Marketer of the Year and the Better Business Bureau's Integrity, Ethics and Customer Service Awards. Having cared for so many clients experiencing Alzheimer's disease in addition to losing her mother to the disease, clients with Alzheimer's disease and dementia have a special place in Susan's heart. She has been an advisory board member for the Alzheimer's Association for over 2 years and has been an advocate and volunteer for 8 years. Ms. Amos is a board member of the Greater Lafayette Aging District and of the Lafayette Council on Aging. She attended UL majoring in Education and is a long-time resident of Lafayette. Susan has 2 children, Joseph and Jennifer “Jenny”, who also works at Senior Helpers as Community Resource Coordinator and 4 grandchildren; Loa, Laydon, Abigail and Silas.

Jennifer

Jennifer "Jenny" O'Quain

Community Resource Coordinator

Jenny has been promoted to Community Resource Coordinator for Senior Helpers. She is responsible for the creative development of Senior Helper’s marketing campaigns and supports the Chief Marketing Officer in all marketing and community endeavors. Jenny is responsible for developing relationships with referral sources within Lafayette and in the outlying communities. She also does client admissions and assessments. Jenny has done an excellent job in this position allowing us continued growth and a great reputation in the medical community. Jenny is a true team player and is always there to assist the team when needed. Jennifer developed the Senior Helpers activity corner a couple of years ago, offering games and activities for our caregivers to do with our clients. A proud mother of 2 beautiful daughters; Loa and Laydon, Jenny is the daughter of Susan Amos, Co-Owner of Senior Helpers.

Halana Nicholas

Halana Nicholas

Client Services Coordinator

Halana Nichols has served in several positions within Senior Helpers including Caregiver, Scheduler, Recruiter and Caregiver Coordinator. Because of her dedication, excellent communication skills and great attitude, she was recently promoted to Client Services Coordinator. Halana does client home visits on a regular basis to ensure that our clients are receiving quality care. She is the contact person for our clients, always happy to speak with them or their families to discuss issues or concerns or to accept compliments of our staff. Halana is a CNA and has been caregiving since 2007, setting the standards and showing the example of a strong skilled caregiver. She joined our Senior Helpers family as a caregiver in 2017 however it was obvious because of her passion for her job that she would be a great mentor and trainer. Halana began mentoring other caregivers and sharing her experience and knowledge with them as part of Senior Helper Lafayette’s Caregiver Mentor Program. She is also an instructor for our Senior Helpers University. Her patience, compassion and skills are the standard of a Senior Helpers caregiver. Halana is a mother of 4 active, athletic children and lives in Breaux Bridge.

Charmaine Moreaux

Charmaine Moreaux

Scheduling Coordinator

Charmaine Moreaux has worked as a Caregiver for 7 years prior to and when she first joined our Senior Helpers family in 2018 and loved caring for the elderly. This experience gave her great insight and an understanding of our caregiver’s needs. Within a few short months she was promoted to Scheduler and has served in that capacity for 3 years. Charmaine was recently promoted to Scheduling Coordinator, overseeing our very busy and hectic scheduling department. Charmaine and her staff work hard to match our clients with appropriate caregivers keeping the communication between recruiting and retention.  When asked why Charmaine enjoys working for Senior Helpers she says, “This is the best company that I’ve ever worked for. I am lucky to walk into an office filled with positive attitudes and love every day. The owners show us appreciation and strength. We are a family.” Charmaine loves being a mother to her young daughter, Jhourne Faith Edwards. Charmaine is a graduate of Unitech Training Academy where she studied to be a Pharmacy Technician. Charmaine is a mother and enjoys spending time with her daughter, is a great cook and loves to bake.

Jazlene “Jazz” Rack

Jazlene “Jazz” Rack

Caregiver Coordinator

Jazlene “Jazz” Rack has been a caregiver for over 12 years and is a SHU graduate. She began working for Senior Helpers in April of 2021 and since that time has been promoted several times. Jazz’s work ethic and dedication are just a couple of the reasons that she moved quickly within the company from Runner to Scheduler to Recruiter Coordinator. When our Caregiver Coordinator was recently promoted Jazz was the perfect fit to move up yet again to our Caregiver Coordinator position. She will work closely with the Client Services Coordinator and the Scheduling Department. As Caregiver Coordinator, Jazz will oversee the caregivers who will now report to her. She will assure that we have a strong relationship with our caregivers and a strong retention program. Our caregivers love working at Senior Helpers and Jazz makes sure they are happy, getting the hours they request and spotlighting those extra special caregivers. Jazlene is from Franklin, Louisiana and has 3 children, Jaeasis, 19, Kayla, 16 and Torion, 14 and one new grandson, Ashton 1 month. She likes to read and spend time with her family.

Suzanne “Susie” Hardy

Suzanne “Susie” Hardy

Accounting Specialist

“Suzie” Hardy is a life-long resident of Lafayette who attended LSU where she earned a degree in General Business Administration. Over the years she has been able to use her skills and knowledge in her work in the banking, insurance and medical fields. Being detail and goal-oriented makes accounting a good fit for Suzie. She recently joined our Senior Helpers family to oversee billing, payroll and accounts receivable. Suzie enjoys working for Senior Helpers because she supports caring for seniors and enjoys the flexibility that her job allows her. Susie also says that she feels valued here which makes us happy. She is very pleasant and efficient and has fit right in with the team from the beginning. Susie spends her leisure time playing and watching sports, especially tennis and pickleball. She is a big LSU fan and enjoys traveling. Susie has 1 child, Leigh who lives out of state and 2 dogs, Luna & Wally.

Teri Stevenson, RN

Teri Stevenson, RN

Teri Stevenson has practiced professional nursing for 37 years with experience in multiple areas of care. She has served as Assistant Director of a senior care facility, has worked in the home health industry, and has worked as a case manager and educator in an LPN and CNA program. A native Texan, Lafayette became Teri’s home in 1986 where she met her husband of 24 years. They have one son who is attending University of Louisiana-Lafayette. Teri is a great fit for Senior Helpers and shares our core values and desire to provide quality care with a loving touch for our clients. Her belief is that “Caring for the elderly is a special privilege and that learning from their wisdom and life experience is of great value.” Teri will oversee the care of our clients and their care plans, provide medication management, assess potential clients needs and provide caregiver and staff education as part of our Senior Helpers University “SHU”.
 


It is a positive family oriented company. I am never left feeling like "just an employee doing her job" but I am a person who is helping with a sense of fulfillment, purpose and appreciation. I love my job and enjoy working with my fellow coworkers.

Areas We Serve

Senior Helpers Lafayette provides a full range of senior home care services for you or your loved one—from companionship and housework help, to more complex care services, including disease management, Live-In and 24-hour care services.

Senior Helpers Lafayette serves the following parishes:

  • Abbeville
  • Acadia
  • Breaux Bridge
  • Broussard
  • Carencro
  • Church Point
  • Crowley
  • Delcambre
  • Duson
  • Erath
  • Eunice
  • Evangeline
  • Franklin
  • Grand Coteau
  • Jeanerette
  • Kaplan
  • Lafayette
  • Lawtell
  • Maurice
  • Milton
  • New Iberia
  • Opelousas
  • Rayne
  • St. Mary
  • St. Martinville
  • St. Landy
  • Scott
  • Sunset
  • Ville Platte
  • Youngsville