Meet The Team | Senior Helpers of Lafayette
Skip main navigation
Serving Lafayette and surrounding areas.
Type Size
Serving Lafayette and surrounding areas.
Past main navigation Contact Us

Meet the Lafayette office

More than 90% of seniors want to age in their own home with dignity but getting the right type of care can seem daunting. At Senior Helpers Lafayette we believe getting the best care for your loved ones should not be complicated. Elder Outreach, a Louisiana-based nursing and rehabilitation organization serving a large part of Acadiana, has expanded its senior living services by acquiring Senior Helpers’ of Lafayette. Elder Outreach made the decision to purchase the Senior Helpers Lafayette office because of their passion for helping others and their interest in the growing need for in-home care services in Acadiana. They are committed to delivering the best possible in-home care to seniors in Lafayette and throughout Acadiana. Michele Veillon, Elder Outreach’s longtime Vice President of Marketing, serves as Senior Helpers CEO and co-owner. Senior Helpers’ Lafayette started in 2007 and underwent a change in ownership in 2017. Local senior care experts, J’annine Sullivan and Susan Amos, applied their 25+ years of experience into making Senior Helpers Lafayette the go-to resource for in-home senior support services. After passing the torch to Elder Outreach, Jannine moved on to new opportunities while Susan Amos remains as Chief Marketing Officer for Senior Helpers’ Lafayette. The organization now services hundreds of seniors across Acadiana.

“I am so excited to join the Senior Helpers Lafayette family,” said Michele Veillon. “For over two decades, Senior Helpers has served as a partner for families seeking support and care for their loved ones across Acadiana. I look forward to building on the strong foundation already in place and expanding services to reach even more families across our community.”

The acquisition of Senior Helpers is only the latest move by Elder Outreach to expand its growing reach into Acadiana-area senior care and wraparound services. Elder Outreach also manages five nursing home communities (Abbeville, Maurice, Lockport, and two communities in Crowley) in addition to two luxury assisted living communities in Abbeville and Crowley. In 2022, Elder Outreach launched Bioactive Infusion and Wellness, an infusion and wellness clinic that treats patients using a combination of patented and traditional infusion therapy.

“We are passionate about the people of Acadiana – and, at Elder Outreach, we believe that every single member of our community has earned the right to age with dignity,” said David McCollister, CEO of Elder Outreach. “Senior Helpers Lafayette provides our senior citizens and their loved ones with peace of mind knowing that they are able to access high-quality care and a range of services from the comfort of their own home.”

 

Our History

Our History

Senior Helpers was founded in 2002 and over the past 21 years has grown into a national leader in professional, in-home senior assistance services. The company has expanded to more than 345 franchises worldwide of which Senior Helpers’ Lafayette ranks in the top 10. Senior Helpers joined the system in 2007 and underwent a change in ownership in 2017 then again in 2023, always with the goal of providing dependable and affordable in-home care with well-trained caregivers. “Nothing is more important to us than providing quality care for our clients and in being the best available resource for seniors and families in our community.”

Senior Helpers is one of the most trusted senior care brands. Their in-home services range from personal and companion care assistance to Alzheimer’s and dementia care. Every service is designed with one goal in mind: to allow each person the opportunity to live their life to the fullest.

Senior Helpers Lafayette offers a variety of services including Alzheimer’s and dementia care, companion care, personal and transitional care, VA benefit assistance, respite care, surgery assistance and end of life support care. Depending on a person’s needs, staff members can help with daily living activities, exercise routines, medication and hydration reminders, transfers and ambulation assistance and much more.

The organization specializes in assisting those battling chronic disease. Senior Helpers provides access to innovative programs like Senior Gems, a certification program for those working in Alzheimer’s & Dementia care, and Parkinson’s Care Program, an industry leading program that trains caregivers who work with seniors afflicted with Parkinson’s.

Our process

Our process

The first step in the process is a complimentary, initial in-home care assessment with a Senior Helpers consultant. This assessment can help you understand the true needs of your loved one, and your options. Together we can discuss their needs, our senior care services and determine what’s best for your entire family.

We will cover:

  • Your family's specific goals
  • Your loved one's daily plan design and schedule
  • Pricing and payment methods
  •  Implementation process
  • Ongoing communication and follow-up plan

Meet the Lafayette Team

Michele Veillon

Michele Veillon

CEO, Co-owner

Michele Veillon, Elder Outreach’s longtime Vice President of Marketing, will now serve as Senior Helpers’ new CEO and co-owner. Michele has a master’s degree in social work with 30+ combined years as a mental health clinician, healthcare provider, and marketing and brand manager. Her professional affiliations include a board seat on the Rayne Chamber of Commerce and Member-at-Large, Board member and Secretary of the Louisiana Assisted Living Association, Board member of the Rayne Beautification Board; Certified Dementia Practitioner (NCCDP); Brand Ambassador for Bridge the Gap; Rayne Rotary club member; and Board member of the Acadia Tourist Commission. “I am so excited to join the Senior Helpers Lafayette family.” said Michele Veillon, “For over two decades, Senior Helpers has served as a partner for families seeking support and care for their loved ones across Acadiana. I look forward to building on the strong foundation already in place and expanding services to reach even more families across our community.”

Susan Giarratano Amos

Susan Giarratano Amos

Chief Marketing Officer

Susan Amos has been assuring that the elderly and disabled around Acadiana receive compassionate, quality homecare for more than 2 decades. During that time she has worked for 2 of the largest homecare companies in the state and has been responsible for the safety and wellbeing of hundreds of individuals. Ms. Amos’s goal has always been to assist the elderly to age in place with dignity and respect. This experience has prepared Ms. Amos for her current success as Chief Marketing Officer for Senior Helpers Lafayette. Her compassion and dedication to seniors and veterans has been recognized by the community and she has received numerous awards including Marketer of the Year and the Better Business Bureau’s Integrity, Ethics and Customer Service Awards. Having cared for so many clients experiencing Alzheimer’s disease in addition to losing her mother to the disease, clients with Alzheimer’s disease and dementia have a special place in Susan’s heart. She has been an advisory board member for the Alzheimer’s Association and an advocate and  volunteer for the organization for many years. Ms. Amos holds a seat on the board of the Lafayette Council on Aging. She attended UL majoring in Education and is a long-time resident of Lafayette. Susan has 2 children, Joseph and Jennifer “Jenny”, who also works at Senior Helpers as Marketing Coordinator, and 4 grandchildren; Loa, Laydon, Abigail and Silas.

Jennifer

Jennifer "Jenny" O'Quain

Marketing Coordinator

Jenny has been promoted to Community Resource Coordinator for Senior Helpers. She is responsible for the creative development of Senior Helper’s marketing campaigns and supports the Chief Marketing Officer in all marketing and community endeavors. Jenny is responsible for developing relationships with referral sources within Lafayette and in the outlying communities. She also does client admissions and assessments. Jenny has done an excellent job in this position allowing us continued growth and a great reputation in the medical community. Jenny is a true team player and is always there to assist the team when needed. Jennifer developed the Senior Helpers activity corner a couple of years ago, offering games and activities for our caregivers to do with our clients. A proud mother of 2 beautiful daughters; Loa and Laydon, Jenny is the daughter of Susan Amos, Co-Owner of Senior Helpers.

Halana Nicholas

Halana Nicholas

Client Services Coordinator

Halana Nicholas has served in several positions within Senior Helpers including Caregiver, Scheduler, Recruiter and Caregiver Coordinator. Because of her dedication, excellent communication skills and great attitude, she was recently promoted to Client Services Coordinator. Halana does client home visits on a regular basis to ensure that our clients are receiving quality care. She is the contact person for our clients, always happy to speak with them or their families to discuss issues or concerns or to accept compliments of our staff. Halana is a CNA and has been caregiving since 2007, setting the standards and showing the example of a strong skilled caregiver. She joined our Senior Helpers family as a caregiver in 2017 however it was obvious because of her passion for her job that she would be a great mentor and trainer. Halana began mentoring other caregivers and sharing her experience and knowledge with them as part of Senior Helper Lafayette’s Caregiver Mentor Program. She is also an instructor for our Senior Helpers University. Her patience, compassion and skills are the standard of a Senior Helpers caregiver. Halana is a mother of 4 active, athletic children and lives in Breaux Bridge.

Charmaine Moreaux

Charmaine Moreaux

Scheduling Coordinator

Charmaine Moreaux has worked as a Caregiver for 7 years prior to and when she first joined our Senior Helpers family in 2018 and loved caring for the elderly. This experience gave her great insight and an understanding of our caregiver’s needs. Within a few short months she was promoted to Scheduler and has served in that capacity for 3 years. Charmaine was recently promoted to Scheduling Coordinator, overseeing our very busy and hectic scheduling department. Charmaine and her staff work hard to match our clients with appropriate caregivers keeping the communication between recruiting and retention.  When asked why Charmaine enjoys working for Senior Helpers she says, “This is the best company that I’ve ever worked for. I am lucky to walk into an office filled with positive attitudes and love every day. The owners show us appreciation and strength. We are a family.” Charmaine loves being a mother to her young daughter, Jhourne Faith Edwards. Charmaine is a graduate of Unitech Training Academy where she studied to be a Pharmacy Technician. Charmaine is a mother and enjoys spending time with her daughter, is a great cook and loves to bake.

Jazlene “Jazz” Rack

Jazlene “Jazz” Rack

Caregiver Coordinator

Jazlene “Jazz” Rack has been a caregiver for over 12 years and is a SHU graduate. She began working for Senior Helpers in April of 2021 and since that time has been promoted several times. Jazz’s work ethic and dedication are just a couple of the reasons that she moved quickly within the company from Runner to Scheduler to Recruiter Coordinator. When our Caregiver Coordinator was recently promoted Jazz was the perfect fit to move up yet again to our Caregiver Coordinator position. She will work closely with the Client Services Coordinator and the Scheduling Department. As Caregiver Coordinator, Jazz will oversee the caregivers who will now report to her. She will assure that we have a strong relationship with our caregivers and a strong retention program. Our caregivers love working at Senior Helpers and Jazz makes sure they are happy, getting the hours they request and spotlighting those extra special caregivers. Jazlene is from Franklin, Louisiana and has 3 children, Jaeasis, 19, Kayla, 16 and Torion, 14 and one new grandson, Ashton 1 month. She likes to read and spend time with her family.

Suzanne “Suzie” Hardy

Suzanne “Suzie” Hardy

Accounting Specialist

“Suzie” Hardy is a life-long resident of Lafayette who attended LSU where she earned a degree in General Business Administration. Over the years she has been able to use her skills and knowledge in her work in the banking, insurance and medical fields. Being detail and goal-oriented makes accounting a good fit for Suzie. She recently joined our Senior Helpers family to oversee billing, payroll and accounts receivable. Suzie enjoys working for Senior Helpers because she supports caring for seniors and enjoys the flexibility that her job allows her. Susie also says that she feels valued here which makes us happy. She is very pleasant and efficient and has fit right in with the team from the beginning. Susie spends her leisure time playing and watching sports, especially tennis and pickleball. She is a big LSU fan and enjoys traveling. Susie has 1 child, Leigh who lives out of state and 2 dogs, Luna & Wally.

Teri Stevenson, RN

Teri Stevenson, RN

Teri Stevenson has practiced professional nursing for 37 years with experience in multiple areas of care. She has served as Assistant Director of a senior care facility, has worked in the home health industry, and has worked as a case manager and educator in an LPN and CNA program. A native Texan, Lafayette became Teri’s home in 1986 where she met her husband of 24 years. They have one son who is attending University of Louisiana-Lafayette. Teri is a great fit for Senior Helpers and shares our core values and desire to provide quality care with a loving touch for our clients. Her belief is that “Caring for the elderly is a special privilege and that learning from their wisdom and life experience is of great value.” Teri will oversee the care of our clients and their care plans, provide medication management, assess potential clients needs and provide caregiver and staff education as part of our Senior Helpers University “SHU”.
 


It is a positive family oriented company. I am never left feeling like "just an employee doing her job" but I am a person who is helping with a sense of fulfillment, purpose and appreciation. I love my job and enjoy working with my fellow coworkers.

Areas We Serve

Senior Helpers Lafayette provides a full range of senior home care services for you or your loved one—from companionship and housework help, to more complex care services, including disease management, Live-In and 24-hour care services.

Senior Helpers Lafayette serves the following parishes:

  • Abbeville
  • Acadia
  • Breaux Bridge
  • Broussard
  • Carencro
  • Church Point
  • Crowley
  • Delcambre
  • Duson
  • Erath
  • Eunice
  • Evangeline
  • Franklin
  • Grand Coteau
  • Jeanerette
  • Kaplan
  • Lafayette
  • Lawtell
  • Maurice
  • Milton
  • New Iberia
  • Opelousas
  • Rayne
  • St. Mary
  • St. Martinville
  • St. Landy
  • Scott
  • Sunset
  • Ville Platte
  • Youngsville