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Meet the Milwaukee Office

More than 90% of seniors want to age in their own home with dignity but getting the right type of care can seem daunting.  At Senior Helpers Milwaukee we believe  getting the best care for your loved ones should not be complicated.  We are committed to delivering the best possible in-home care to seniors in the Milwaukee community.

We take in-home care very seriously and make it a priority to provide the highest level of client service possible.  Over the past years we have built an exceptional team of care professionals, each committed to remaining at the forefront of the in-home care industry through our proprietary ongoing training and education programs.

Senior Helpers Exterior of Milwaukee, Wisconsin

Our History

Senior Helpers was founded in 2002 by Tony Bonacuse with the help of Peter Ross after their firsthand experience in caring for their respective family members. Tony and Peter identified a need that was not being filled properly by the other companies.  They realized that most seniors would prefer to age in their own home rather than move into an unfamiliar institution.  Unfortunately, the options available to most seniors were very limited.  Most seniors did not have access to well-trained, dependable and affordable in-home care. This was the mission-driven spark that started Senior Helpers. 

The first office opened in Baltimore, and quickly developed a reputation for delivering excellent in-home senior care with their well-trained staff of professional caregivers. Based on the success of the Baltimore location, the company began to expand.  Over the past 13 years, the Senior Helpers family has grown to include a network of more than 300 locally owned and operated franchises across the United States. 

Senior Helpers of Milwaukee was proud to join the system.  Like every other owner, we too are fully-committed to the original goal of providing dependable and affordable in-home care with well-trained caregivers. Nothing is more important to us than being the best available resource for seniors and families in our community.  

We have been lucky to serve hundreds of seniors in our community over the years, and we are committed to continuing to provide uncompromising levels of care to all our families.

Jamie Miller

Jamie Miller

Owner

James L. Miller along with his wife Felicia are the owners of Senior Helpers Milwaukee. Jamie, as he is known to his friends also owns the Bankruptcy Law Firm of Miller & Miller.

As Jamie was caregiving for his own parents who lived in Canton, Ohio, he was inspired to research and buy his first Senior Helpers franchise in 2006.

Jamie  has a real passion for helping the elderly and caring for the senior population. Finding the best employees and providing the best care possible for our clients while also ensuring that our caregivers are well trained and appreciated is always goal number one.

Jamie is the immediate past Board Chair of the Harry and Rose Samson Family Jewish Community Center. He is also the current President of the Milwaukee Jewish Free Loan and has served on the board of Operation Dream.

Jamie is a graduate of the University of Wisconsin-Madison and of the University of Miami (Florida) College of Law.

Jamie is the parent of two daughters and currently resides in Milwaukee with his wife Felicia.

Kristina Ehnert

Kristina Ehnert

Chief Operating Officer

Kristina joins Senior Helpers as the Chief Operating Officer. Kristina is a trusted resource and provides invaluable support in overseeing marketing, operations, IT, HR, and sales and growth initiatives, supporting and helping to drive success. Her ability to identify opportunities for process improvement and creatively implement processes for increased efficiencies has allowed her to quickly gain a greater understanding of all facets of operations. She also works closely with staff to resolve any client issues, resulting in greater client satisfaction. Kristina is resourceful, innovative, and progressive in all functions.

Originally from Buffalo, NY, Kristina graduated with a degree in Computer Information Systems from Buffalo State College. Shortly after graduation, Kristina moved to Wisconsin. Kristina spent many years as the Vice President of Operations and Administration for the Better Business Bureau, both in upstate New York and in Wisconsin.

In her spare time, Kristina enjoys spending time with her husband and sons, enjoys learning about history, and loves to watch football and hockey. She also volunteers her time with the InfraGard Wisconsin Chapter and the Wisconsin Court Systems Office of Lawyer Regulation.

Sourina Rajaphoumi

Sourina Rajaphoumi

Office Manager

Sourina joined the team with over eight years of hands-on, patient care experience. She has advanced experiences in behavioral health, hospice, home care, nursing home, and hospital settings.  Being the forefront of providing the best quality of care throughout her years in the field, she holds her expectations high for ensuring caregivers provide the same exceptional care to all Senior Helpers’ clientele.

Sourina received her Bachelor’s in Healthcare Administration and Minor in Business Administration from the University of Wisconsin – Milwaukee. Upon graduation, she built experience in the healthcare field by specializing in human resources, scheduling, and client care coordination. A combination of her hands-on care and office experience allows Sourina to effectively oversee office operations and ensure all client needs are met from start to finish.​

Lisa Zampino, BSN

Lisa Zampino, BSN

Client Services Manager

Senior Helpers’ Client Service Manager, Lisa Zampino, has over 9 years of health care experience, 5 of those working with seniors.  She received her Bachelor of Science of Nursing Degree and Psychology minor from Milwaukee School of Engineering in Milwaukee.  Lisa was working in a hospital at an acute care unit for seniors with a focus on geriatric and neurological care before coming to Senior Helpers.

Lisa grew up in Brookfield and is very close to her three brothers and parents.  Lisa’s strong family values help her to develop focused and personal care to all our clients.  She assesses, plans, implements, monitors, and evaluates all client care needs and in-home case management needs.  Lisa believes in holistic home health care with a strong passion for quality, personal and individual attention.  She always strives to find new and innovative ways to better care for our seniors.​

Erin

Erin

Community Resource Coordinator

Erin joins our team with over 20 years combined sales, marketing, and customer service experience. She has a passion for client centered customer service and developing new community relationships.  She obtained a Bachelor’s of Science in Human Services and Management from the University of Phoenix in 2014 and is excited to apply her customer service and sales experience to helping seniors in our community remain as independent as possible in their homes.

Born and raised in Milwaukee County, Erin enjoys spending much of her free time with her daughter and her family.  Since her daughter developed a chronic medical condition four years ago, Erin has developed an understanding of the importance of holistic care and a focus on helping people with illness focus on what they can do rather than what they can’t.

Caregiver pouring water

Our process

The first step in the process is a complimentary, initial in-home care assessment with a Senior Helpers consultant.  This assessment can help you understand the true needs of your loved one, and your options. Together we can discuss your loved one's needs, our senior care services and determine what is best for your entire family.

We will cover:

  • Your family's specific goals
  • Your loved one's daily plan design and schedule
  • Pricing and payment methods
  •  Implementation process
  • Ongoing communication and follow-up plan

Areas we serve

Senior Helpers Milwaukee provides a full range of senior home care services for you or your loved one—from companionship and housework help, to more complex care services, including disease management, Live-In and 24-hour care services.

Senior Helpers Milwaukee serves the cities and towns of:

  • ​Milwaukee
  • Mequon
  • Menomonee Falls
  • Bayside
  • Fox Point
  • River Hills
  • Brown Deer
  • Glendale
  • Whitefish Bay
  • Shorewood
  • Wauwatosa
  • West Allis
  • West Milwaukee
  • St. Francis
  • Greenfield
  • New Berlin
  • Elm Grove
  • Brookfield
  • Cudahy
  • Greendale
  • Hales Corners
  • Oak Creek
  • South Milwaukee
  • Franklin
  • Grafton
  • Granville
  • Victory Center
  • Thiensville
  • Cedarburg
  • Lakefield
  • Butler
  • Bay View