Dane County and surrounding communities including: Madison, Middleton, Monona, Sun Prairie, Waunakee, DeForest, Cottage Grove, Fitchburg, Verona, Oregon, Stoughton
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Meet the Madison office

More than 90% of seniors want to age in their own home with dignity, but getting the right type of care can seem daunting.  At Senior Helpers — Madison, we believe getting the best care for your loved ones should not be complicated. Our owners, Lisa and Dennis, are passionate about helping people in need, especially the seniors in our area.  Dennis’ passion partially stems from firsthand experience when he was younger as a caregiver for his grandfather. Lisa and Dennis are committed to delivering the best possible in-home care to seniors in the Madison community and surrounding areas.

We take in-home care seriously and make it a priority to provide the highest level of client service possible.  Over the past 11 years we have built an exceptional team of care professionals, each committed to remaining at the forefront of the in-home care industry through our proprietary ongoing training and education programs.

Our History

Senior Helpers was founded in 2002 by Tony Bonacuse with the help of Peter Ross after their firsthand experience in caring for their respective family members. Tony and Peter identified a need that was not being filled properly by the other companies.  They realized most seniors would prefer to age in their own home rather than move into an unfamiliar institution. Unfortunately, the options available to most seniors were very limited. Most seniors did not have access to well-trained, dependable and affordable in-home care. This was the mission-driven spark that started Senior Helpers.

The first office opened in Baltimore, and quickly developed a reputation for delivering excellent in-home senior care with their well-trained staff of professional caregivers. Based on the success of the Baltimore location, the company began to expand.  Over the past 13 years, the Senior Helpers family has grown to include a network of more than 300 locally owned and operated franchises across the United States.

Senior Helpers of Madison was proud to join the system in 2007.  We, Dennis and Lisa Fleischer, have owned it since 2011.  We, too, are fully-committed to the original goal of providing dependable and affordable in-home care with well-trained caregivers. We have been lucky to serve hundreds of seniors in our community over the years, and we are committed to continuing to provide uncompromising levels of care to all our families.

Our process

The first step in the process is a complimentary, initial in-home care assessment with a Senior Helpers consultant.  This assessment can help you understand the true needs of your loved one, and your options. Together we can discuss their needs, our senior care services and determine what’s best for your entire family.

We will cover:

  • Your family's specific goals
  • Your loved one's daily plan design and schedule
  • Pricing and payment methods
  •  Implementation process
  • Ongoing communication and follow-up plan

“Jane does lots for me. She takes good care of me and Jim and is very humble and darling.” “I am so glad we have Jane to help with mom’s care, companionship, playing cards and to give me time off to get refreshed so I can help in other ways. Jane always makes me feel mom is getting the best care she can get! She’s awesome! And Tanya is awesome too!”

Shirley F. & Susan C.

Meet the Madison Team

Lisa Fleischer

Owner

As owner, Lisa coordinates the business operations of Senior Helpers.  Lisa’s vision is to provide the highest quality home care possible.  She works to ensure that the entire SH team has not only the capabilities to do their job, but the heart to do it as well.  Her compassion for seniors and strong business experience has allowed Senior Helpers to continue to grow in Dane county and the surrounding areas.  Lisa is proud to be part of a business that enables seniors to remain safe, happy, and independent in their homes by providing consistently great, kind, loving care to as many seniors as possible without jeopardizing the quality of care provided.  Once you are a client of SH, you are forever a part of “The SH Family”!

Dennis Fleischer

Owner

As Owner, Dennis coordinates the business operations of Senior Helpers. As a young man, Dennis acted as a caregiver to his grandfather and is happy to be able to work in an industry that helps people in need. Dennis’s vision is to provide affordable, quality home care for seniors. His compassion for seniors and strong business experience has allowed Senior Helpers to continue to grow in Dane county and the surrounding areas.

Tanya Sutton

Director of Operations

As Director of Operations for Senior Helpers, Tanya works diligently to oversee both office operations and client care. With more than 15 years in the healthcare industry in a variety of settings, and a Certified Social Worker, her passion is ensuring that the clients, families and community partners are provided with excellent care while caregivers are supported. She believes that integrity and passion for service = success in business. Tanya loves training caregivers and community partners in topics such as Caregiver Grief, Stress Management, Customer Service, Hospice and Dementia. She enjoys working with the office and caregiver teams to brighten our clients' lives and help them enjoy quality of life in their homes.

Terra Kane, RN

RN Case Manager

As an RN Case Manager for Senior Helpers, Terra is able to provide specialized medical assistance and nursing assessments for our clients.  She visits our clients to assess their changing needs, updates Care Plans, communicates with families and caregivers, and provides medication management when needed.  Terra assists with the Alzheimer’s and Dementia training and also works with our office staff to coordinate other valuable training for our caregivers, such as Performing Safe Transfers, Caring for Seniors with Parkinson’s, Infection Control, and many other topics.

Leslie (Lizzie) Gernon

Case Manager

As a Case Manager for Senior Helpers, Lizzie works with clients to ensure that their needs are being met. She also provides assessments for new clients, and communicates with caregivers and family members to offer support where needed. Lizzie has worked in the healthcare industry for over 30 years in a variety of positions. She began her career as a volunteer in a nursing home and continued her career with seniors as a Recreational Therapist, Marketing Director, and Executive Director for memory care communities as well as a Sales Manager for an assisted living. She proudly serves on the Advisory Board for the Alzheimer's Association, South Central Wisconsin Chapter.

Lisa Reilly

Case Manager

As a Case Manager for Senior Helpers, Lisa will ensure that patients and their families are satisfied with the care provided- something she is very passionate about. She has been a Social Worker for over 10 years helping support and advocate for Residents in a Nursing home setting. Lisa’s background and experience will help clients feel comfortable accepting more help in the home. She will be a welcoming face to new clients and she will keep in good communication with her clients and caregiver team for updates. “It’s been a blessing to work with a team that shares the same mission and teamwork”.

Kelly Haas

Case Manager

As a case manager for Senior Helpers, Kelly believes in treating the client, families, and cg with dignity and respect. She has over 30 years of experience in the healthcare field, starting as a hospital volunteer. She has since worked in skilled nursing and assisted living facilities, home care, and hospice. She became a Licensed Practical Nurse in 2012 and has concentrated in the long term care field. Kelly has been with Senior Helpers for over 5 years as a caregiver and looks forward to providing excellent customer service for clients and their families.

 

Betsy Calabresa

Lead Scheduler

As Lead Scheduler for Senior Helpers, Betsy supervises all client and caregiver schedules. She is in constant communication with our caregivers to arrange quality services and care for our clients. By looking at each caregiver's skill level, location, character traits, and previous experience, Betsy diligently seeks to find the best match for each client, ensuring each client's needs are met. She feels fortunate to be a part of such a caring and rewarding environment.

Melissa Watters

HR Manager

As the HR Manager for Senior Helpers, Melissa is responsible for the management and retention of our current caregivers as well as seeking out new caregivers to join the Senior Helpers - Madison team. She oversees the hiring and initial training of our caregivers as well as encourages and facilitates ongoing training to ensure our caregivers have the necessary skills to provide our clients with the best care possible. She is in constant communication with our staff to ensure that all questions are answered, and all needs are met. Melissa is excited to work in such a positive and impactful establishment.

Andrea Merkes

Executive Administrator

As Executive Administrator for Senior Helpers, Andrea provides direct support to Dennis and Lisa by assisting with payroll and invoicing, inquiry follow-up and handling computer support needs in the office. She is responsible for determining health insurance eligibility and maintaining it. She assists in whatever area is in need whether it be scheduling, HR or client services. Her dedication and diligence to accuracy ensure that tasks are done in a timely manner and that no detail is missed. She feels great reward in being a part of the SH team and the exemplary care that is provided to the clients.

Colleen Whittow

Office Coordinator

As Office Coordinator for Senior Helpers, Colleen helps to ensure the office is running smoothly. Her friendly voice on the phone facilitates communication between clients, caregivers, office staff, and the community. In addition to managing our call center, Colleen assists HR and is an integral part of keeping the office highly organized.

Eileen Stearns

Team Coordinator

As Team Coordinator for Senior Helpers, Eileen undertakes a wide-range of responsibilities. She assists with caregiver training and as a stand-in caregiver in emergencies. Her superior caretaking abilities provide comfort and peace to our clients and their families while her dedication in the office ensures that even the smallest tasks are managed well. Besides assisting our schedulers, Eileen works with the HR team, screening applicants and completing reference checks.

April Brunsell

Office Assistant

As Office Assistant for Senior Helpers, April supports a wide variety of office operations from managing caregiver documents to assisting with scheduling changes. Between handling and directing incoming telephone and in-person traffic, April works diligently to assure great communication between all facets of the business. April previously worked for Senior Helpers as a caregiver so she understands the needs of our clients and is able to fill-in as a caregiver when needed. April feels extremely blessed to work with such a wonderful group of people towards the mission of ensuring a better quality of life for Senior Helpers’ clients and their families.

Areas we serve

Senior Helpers - Madison provides a full range of senior home care services for you or your loved one—from companion and housework help, to more complex care services, including personal care assistance, disease management, Live-In and 24-hour care services.

Senior Helpers - Madison serves:

  • Cottage Grove
  • DeForest
  • Fitchburg
  • Madison
  • Middleton
  • Monona
  • Oregon
  • Stoughton
  • Sun Prairie
  • Verona
  • Waunakee
  • Dane County and Surrounding Communities
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As the owner of Senior Lifestyle Concierge, a senior service company specializing in support services for the aging population and referrals have had the opportunity to interview several Madison based Home Care agencies for my clients. Senior Helpers is on top of the game, progressive, proactive and professional, from the Management team to the line staff. They are my go to for my clients Homecare needs.

Laura Doll