Meet The Team | Senior Helpers of Greater Dallas
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Serving Dallas and surrounding areas.
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Serving Dallas and surrounding areas.
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Meet the Greater Dallas Office

More than 90 percent of seniors want to age in their own home with dignity but getting the right type of care can seem daunting. At Senior Helpers Greater Dallas, we believe that getting the best care for your loved ones should not be complicated.

We take in-home care seriously and make it a priority to provide the highest level of client service possible. Over the past 15 years we have built an exceptional team of care professionals, each committed to remaining at the forefront of the in-home care industry through our proprietary ongoing training and education programs.

Our History

Senior Helpers was founded in 2002 by Tony Bonacuse with the help of Peter Ross after their firsthand experience in caring for their respective family members. Tony and Peter identified a need that was not being filled properly by the other companies. They realized most seniors would prefer to age in their own home rather than move into an unfamiliar institution. Unfortunately, the options available to most seniors were very limited. Most seniors did not have access to well-trained, dependable and affordable in-home care. This was the mission-driven spark that started Senior Helpers.

The first office opened in Baltimore, and quickly developed a reputation for delivering excellent in-home senior care with their well-trained staff of professional caregivers. Based on the success of the Baltimore location, the company began to expand. Over the past 13 years, the Senior Helpers family has grown to include a network of more than 300 locally owned and operated franchises across the United States.

Senior Helpers of Greater Dallas was proud to join the system in 2007. Like every other owner, we too are fully-committed to the original goal of providing dependable and affordable in-home care with well-trained caregivers. Nothing is more important to us than being the best available resource for seniors and families in our community.

Shah Nawaz, the present CEO of Senior Helpers Greater Dallas is a physician by profession with specialization in diagnostic & cardiac radiology. He has worked in many major hospitals & tertiary care medical institutions. He has vast experience in patient management & senior care. He had been taking care of his parents in their senior years while living under the same roof with them. His passion, as care provider has never let him leave this amazing & fulfilling work. Senior Helpers allows our clients to live at home, safely & thrive. Senior Helpers is fully committed to providing dependable & affordable in-home care by our trained, supervised & fully insured caregivers and is the best available resource for seniors & families in the Dallas community. Some key commitments we make include:

We never send a stranger. In our experience, one of the most difficult aspects of being a client of a home care agency is having a caregiver show up at the door without being properly introduced or prepared. In the case of having a substitute, not getting any advance notification of a change – then dealing with the substitutes who are poorly prepared to provide appropriate care for the client’s needs. With Senior Helpers, this will not happen. A proper introduction will be made.

Caregivers are supervised employees, not independent contractors. Complete background checks are performed, all caregivers are insured, and bonded and the proper employee taxes are paid. We conduct supervisory visits, some unannounced, so that we can ensure we are following the plan of care and the caregiver is a good fit.

Our team has grown to 7 in-office team members and 100 plus caregivers. We are proud to have served hundreds of seniors in the Greater Dallas community over the years, and we are committed to providing uncompromising levels of care to all families in need.

Our process

Our process

The first step in the process is a complimentary, initial in-home care assessment with a Senior Helpers consultant.  This assessment can help you understand the true needs of your loved one, and your options. Together we can discuss their needs, our senior care services and determine what’s best for your entire family.

We will cover:

  • Your family's specific goals
  • Your loved one's daily plan design and schedule
  • Pricing and payment methods
  • Implementation process
  • Ongoing communication and follow-up plan

Meet the Greater Dallas Team

Carolyn Webster

Carolyn Webster

Director of Human Resources, Caregiver Manager

With 20 years in the home care industry, as both a direct caregiver and staffing coordinator no one is better suited to manage our increasingly complex human resource dynamic than Carolyn. She is a Detroit native who came to Texas in 2009 to escape the cold winters. She has an uncanny ability to discipline with love and that has affectionately earned her the office nickname of “Velvet Hammer.” Also known as the “Grace giver”, with her passion for serving others, and always willing to give someone a second chance. She often tells her caregivers this is not a Hard job…it’s a Heart job.

Carolyn lost her own mother to Alzheimer’s in 2017 and is an incredible advocate for our clients and caregivers alike, having spent much of her time devoted to her care. She will celebrate 9 years with Senior Helpers Greater Dallas this August 2023. In her current role as Director of Human Resources and Caregiver Manager, she helps drive HR policy, as well as direct recruitment, retention, and training of a fluid field of exceptional caregivers and the critical staff members who support their work. She loves making a difference in the lives of others, and we are blessed that we “GET” to do this every day.

Debbie Rucker

Debbie Rucker

Client Care Manager

Debbie is an accomplished healthcare professional with over 25 years of experience in customer service. She graduated with a Bachelor of Business Administration from Texas Christian University and is a loyal “Horned Frog”.

In 2010, she was diagnosed with Parkinson’s Disease; this has strengthened her to empathize with those with disabling conditions and to encourage them to press on with a smile, laughter, and love. With a heart to serve others, she counts flexibility as one of her greatest talents. Debbie is a team player and jumps in to do whatever is needed.

In 1992, Debbie and her mother cared for her grandmother with dementia, then in 1999, her family took in her sister-in-law who died six months later from an autoimmune disease. In 2012, her fifteen-month-old niece needed a home after her dad died, and Debbie eventually was able to adopt her niece in 2017. Last year, she cared for her mother who died from an aggressive form of cancer. She believes that the many patients and families she has encountered have added immeasurable value to her life.

She is a Dallas native and is busy in her after hours loving her husband, ten-year-old daughter, two sons, daughters-in-law, four grandchildren and two big dogs. She is a volunteer greeter with Prestonwood Baptist Church and the 5th grade prayer coordinator, at Prestonwood Christian Academy.

Cristal Reyes

Recruitment Coordinator

My name is Cristal, and I am the Recruitment Coordinator. A little bit about myself is that I was born and raised in the best part of Texas, DALLAS! I enjoy expressing myself through music and makeup. My parents are my daily motivation to overcome any circumstances and guide others. As my passion is to be able to help others, especially the elderly because they require more love and attention. As a recruitment coordinator, I find daily fulfillment in helping others because I know it’s for better growth opportunities.

Tiffany Baker

Community Liaison/Administrator

Born and raised in Dallas Texas, Tiffanys love for the senior community started at a very young age. Her passion for senior care comes from spending a lot of her childhood with her grandparents & great-grandparents. They would travel the states in their motorhome, go camping and volunteer at the senior center regularly. Her career started off in property management and she switched to the senior living side in Assisted Living & Memory Care after losing her grandmother to rheumatoid arthritis in 2011 then her great-grandmother to dementia in 2014. In her spare time, Tiffany enjoys taking road trips with her son, gardening, camping, arts & crafts and all things music. Tiffany feels very grateful to have had such a blessed childhood that has led her to care for seniors through Senior Helpers.

Ellis Shelby


Ellis has been working in healthcare since 2014. His grandmother has a heart to help people and she raised him to have that same heart. He’s a marketing major that is strong willed and loves to meet new people and travel. He recently moved to the Greater Dallas area a year ago and has since fallen in love with the aesthetic of the city and is grateful to be of service at Senior Helpers.

Areas We Serve

Senior Helpers Greater Dallas provides a full range of senior home care services for you or your loved one—from companionship and housework help, to more complex care services, including disease management, Live-In and 24-hour care services.

Senior Helpers Greater Dallas serves the cities and towns of:

  • Dallas
  • Richardson
  • Farmers Branch
  • University Park
  • Lakewood Area
  • Plano
  • Frisco
  • McKinney
  • Lewisville
  • Coppell
  • Allen
  • Dallas/Collin County
  • Tarrant/Denton County
  • Carrollton
  • The Colony
  • Highland Park
  • Addison.