Meet The Team | Senior Helpers of Greater Dallas
Skip main navigation
Serving Dallas and surrounding areas.
Type Size
Serving Dallas and surrounding areas.
Past main navigation Contact Us

Meet the Greater Dallas Office

More than 90 percent of seniors want to age in their own home with dignity but getting the right type of care can seem daunting. At Senior Helpers Greater Dallas, we believe that getting the best care for your loved ones should not be complicated.

We take in-home care seriously and make it a priority to provide the highest level of client service possible. Over the past 15 years we have built an exceptional team of care professionals, each committed to remaining at the forefront of the in-home care industry through our proprietary ongoing training and education programs.

Our History

Senior Helpers was founded in 2002 by Tony Bonacuse with the help of Peter Ross after their firsthand experience in caring for their respective family members. Tony and Peter identified a need that was not being filled properly by the other companies. They realized most seniors would prefer to age in their own home rather than move into an unfamiliar institution. Unfortunately, the options available to most seniors were very limited. Most seniors did not have access to well-trained, dependable and affordable in-home care. This was the mission-driven spark that started Senior Helpers.

The first office opened in Baltimore, and quickly developed a reputation for delivering excellent in-home senior care with their well-trained staff of professional caregivers. Based on the success of the Baltimore location, the company began to expand. Over the past 13 years, the Senior Helpers family has grown to include a network of more than 300 locally owned and operated franchises across the United States.

Senior Helpers of Greater Dallas was proud to join the system in 2007. Like every other owner, we too are fully-committed to the original goal of providing dependable and affordable in-home care with well-trained caregivers. Nothing is more important to us than being the best available resource for seniors and families in our community.

Shah Shahnawaz opened the Senior Helpers Greater Dallas office in 2007. Shah was drawn to the senior industry shortly after his own father suffered a stroke.  At that time, he “happened” to be reading a book called The Purpose Driven Life. Realizing he had a greater purpose in life, he sold his existing business to begin his Senior Helpers business. Senior Helpers allows our clients to live at home, safely and thrive.  Senior Helpers is fully committed to providing dependable and affordable in-home care with trained and supervised caregivers and being the best available resource for seniors and families in the Dallas community. Some key commitments we make include:

We never send a stranger. In our experience, one of the most difficult aspects of being a client of a home care agency is having a caregiver show up at the door without being properly introduced or prepared. In the case of having a substitute, not getting any advance notification of a change – then dealing with the substitutes who are poorly prepared to provide appropriate care for the client’s needs. With Senior Helpers, this will not happen. A proper introduction will be made.

Caregivers are supervised employees, not independent contractors. Complete background checks are performed, all caregivers are insured, and bonded and the proper employee taxes are paid. We conduct supervisory visits, some unannounced, so that we can ensure we are following the plan of care and the caregiver is a good fit.

Our team has grown to 7 in-office team members and 100 plus caregivers. We are proud to have served hundreds of seniors in the Greater Dallas community over the years, and we are committed to providing uncompromising levels of care to all families in need.

Our process

Our process

The first step in the process is a complimentary, initial in-home care assessment with a Senior Helpers consultant.  This assessment can help you understand the true needs of your loved one, and your options. Together we can discuss their needs, our senior care services and determine what’s best for your entire family.

We will cover:

  • Your family's specific goals
  • Your loved one's daily plan design and schedule
  • Pricing and payment methods
  • Implementation process
  • Ongoing communication and follow-up plan

Meet the Greater Dallas Team

Robin Trenary

Robin Trenary

Director of Operations, Agency Administrator

Robin adds her 25 years of management experience to our team by overseeing the daily operations of Senior Helpers Greater Dallas. Before moving to Dallas in 2016, much of her career was spent in key management roles in quality assurance in the Underwriting and Agency Administration Departments of American and National Income Life Insurance Companies in Waco, Texas. She is an MCC Alumna with an Associate’s Degree, focused in Business Administration and has earned her ACS and UND designations with Life Office Management Association.

Robin came on board as our Billing and Payroll Manager and promoted to her current position in 2018. She is passionate about living a life of servitude and found her niche helping seniors when she joined our team. She has served as a Loaned Executive for United Way, Partners in Education Coordinator, American Cancer Society’s Relay for Life Committee Member and Team Captain for 8 years and our Alzheimer’s Association’s Walk to End Alzheimer’s Team Captain for the past three years.

Carolyn Webster

Carolyn Webster

Director of Human Resources, Caregiver Manager

With 16 years in the home care industry, as both a direct caregiver and a staffing coordinator, no one is better suited to manage our increasingly complex human resource dynamic than Carolyn. She is a Detroit native who came to Texas to escape the cold winters. She has an uncanny ability to discipline with love and that has affectionately earned her the office nickname of “Velvet Hammer.”

Carolyn lost her own mother to Alzheimer’s in 2017 and is an incredible advocate for our clients and caregivers alike, having spent much of her time devoted to her care. She will celebrate 6 years with Senior Helpers Greater Dallas this August and in her current role as Director of Human Resources, she helps drive HR policy, as well as direct recruitment, retention and training of a fluid field of exceptional caregivers and the critical staff members who support their work.

Scott Wagley

Scott Wagley

Scheduling Coordinator

Arguably the toughest job in the company, Scott handles the ins and outs of scheduling with great pride. He has a Bachelor of Business Administration degree, with minors in psychology and philosophy. He has owned several businesses in his first “two careers.” Now in his “third career” with us here at Senior Helpers since late 2016, he strives to do a chaotic job in an often-chaotic industry with minimum drama and maximum humor! We get his jokes – sometimes.

Megan Guerrero, CNA

Megan Guerrero, CNA

Billing & Payroll Manager

Endearingly dubbed the “Jack of all Trades,” Megan has been in the home care industry for 15+ years. After being out in the field for 7 years as one of our top caregivers, Megan accepted her current position and joined our A-Team here in the office. She moved here from Corpus Christi, Texas and brought her bubbly personality with her! Megan helps with practically anything we need and serves as our office “runner.” If we need her to fill in for a shift until we can get a caregiver in place, she is happy to do it.

Megan’s passion for helping seniors stems from caring for her great-grandmother, whom she lost to mixed Dementia in 2012. With both her hands-on and behind the scenes training, Megan can continue doing what she is passionate about, helping others.

Debbie Rucker

Debbie Rucker

Client Care Manager

Debbie is an accomplished healthcare professional with over 25 years of experience in customer service. She graduated with a Bachelor of Business Administration from Texas Christian University and is a loyal “Horned Frog”.

In 2010, she was diagnosed with Parkinson’s Disease; this has strengthened her to empathize with those with disabling conditions and to encourage them to press on with a smile, laughter, and love. With a heart to serve others, she counts flexibility as one of her greatest talents. Debbie is a team player and jumps in to do whatever is needed.

In 1992, Debbie and her mother cared for her grandmother with dementia, then in 1999, her family took in her sister-in-law who died six months later from an autoimmune disease. In 2012, her fifteen-month-old niece needed a home after her dad died, and Debbie eventually was able to adopt her niece in 2017. Last year, she cared for her mother who died from an aggressive form of cancer. She believes that the many patients and families she has encountered have added immeasurable value to her life.

She is a Dallas native and is busy in her after hours loving her husband, ten-year-old daughter, two sons, daughters-in-law, four grandchildren and two big dogs. She is a volunteer greeter with Prestonwood Baptist Church and the 5th grade prayer coordinator, at Prestonwood Christian Academy.

Mariah Orosco

Mariah Orosco

Administrative Assistant

Mariah brings to the team her welcoming smile and personality. Born and raised in Dallas Texas, Mariah has a big heart for serving her community. Her career started off as an account executive for a large school photography company and continued as a pre-school teacher for five-year-old’s in the Richardson area. Her background in customer service and teaching has helped mold her into the compassionate, hardworking, and patient person she is today.

Mariah’s love for senior care comes from being a caregiver for her grandmother when she was diagnosed with Alzheimer’s in 2016. She decided to switch her career from teaching to senior care after her grandmother died. Her heart for our company reaches far beyond her role in the office. She strives to give the clients and caregivers the best and highest quality of care possible. We are glad to have Mariah on our team!

Areas We Serve

Senior Helpers Greater Dallas provides a full range of senior home care services for you or your loved one—from companionship and housework help, to more complex care services, including disease management, Live-In and 24-hour care services.

Senior Helpers Greater Dallas serves the cities and towns of:

  • Dallas
  • Richardson
  • Farmers Branch
  • University Park
  • Lakewood Area
  • Plano
  • Frisco
  • McKinney
  • Lewisville
  • Coppell
  • Allen
  • Dallas/Collin County
  • Tarrant/Denton County
  • Carrollton
  • The Colony
  • Highland Park
  • Addison.