Meet The Team | Senior Helpers of Rock Hill
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Serving Rock Hill and surrounding areas.
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Serving Rock Hill and surrounding areas.
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Meet the Rock Hill Office

Over the past 10 years we have built an exceptional team of care professionals, each committed to remaining at the forefront of the in-home care industry through our proprietary ongoing training and education programs. At Senior Helpers Rock Hill we believe that getting the best care for your loved ones should not be complicated. The Senior Helpers Rock Hill office opened in 2008 with a passion for helping others and an interest in the growing need for in-home care services. Today, we continue that commitment to delivering the best possible in-home care to seniors in York, Chester, Kershaw and Lancaster counties.

Our History

Our History

Senior Helpers of Rock Hill was proud to join the Senior Helpers system in 2008. Like every other owner, we too are fully-committed to the original goal of providing dependable and affordable in-home care with well-trained caregivers. Nothing is more important to us than being the best available resource for seniors and families in our community. Today, we have been blessed to care for more than 1,000 seniors throughout South Carolina.

Our team has grown to include 7 team members, and 105 caregivers. We have been lucky to serve hundreds of seniors in our community over the years, and we are committed to continuing to provide uncompromising levels of care to all our families.

Our process

Our process

The first step in the process is a complimentary, initial in-home care assessment with a Senior Helpers consultant.  This assessment can help you understand the true needs of your loved one, and your options. Together we can discuss their needs, our senior care services and determine what’s best for your entire family.

We will cover:

  • Your family's specific goals
  • Your loved one's daily plan design and schedule
  • Pricing and payment methods
  •  Implementation process
  • Ongoing communication and follow-up plan

Meet the Staff

Steve Kowalke


Steve is committed to having a positive impact on individuals by enabling seniors to remain in their homes safely and with a high quality of life.  When we provide excellent care for our clients we also enhance the quality of life of their families.  They have a peace of mind knowing that their loved one is being cared for.  He enjoys working closely with families and community partners to make sure clients and their families have all of the information they need to make the best decisions regarding care.  Leveraging over 30 years in business and consulting, Steve is passionate about delivering excellent customer service at every touch point by providing a very personalized experience backed by a highly trained staff and robust processes.

Brandy Alexander


Owns and operates Senior Helpers of Rock Hill, Lancaster, York and Fort Mill with her husband Steve.  Brandy is passionate about improving the quality of care for the aging community, in particular those affected by Parkinson’s, Alzheimer’s and Dementia.  She believes home care is a service that should be the first choice we make for our loved ones. 

Brandy has over 15 years in business administration.  Her work experience allows her to support the office in various roles.  She often wears different hats which allows her to stay close to the team and engaged with our caregivers and clients.  She is determined to deliver high quality customer service to our clients, their families and our partners in the community.

Rosaline "Ros" Mitchell

Office Manager

Rosaline has been with Senior Helpers since 2017.  Before joining Senior Helpers she worked in the Geriatrics health care field for 24 years.  She has held positions in Hospice,  Skilled Nursing Facilities and Assisted Living Facilities.  Her experience in working in facilities allowed her to see another side of aging that most do not think about, where and how we will spend the rest of our days.  She became more aware of how many seniors were placed in facilities when they desperately wanted to remain in the place that they were most comfortable and familiar with, their home. She saw the emotional agony of family caregivers struggling with choices that needed to be made for their loved ones.  Ros would tell you that experiencing these things is why she is obsessed with all things involving Senior Care.  Her compassion for both seniors and their families is what drives her to what she does best every day and that is to provide the opportunity of home care as an option for as long as possible. Ros is committed to assisting our clients and their loved ones on supporting positive aging with the help of our compassionate caregivers.  Every senior deserves an opportunity to keep their independence and our caregivers will ensure this is possible while supporting their independence, goals, safety and dignity.  Rosaline feels that working at Senior Helpers has been one of the most rewarding jobs that she has been blessed with so far.  Her greatest accomplishments are her two children Cadarious 30 and Akeria 26 and the joy of her life her grandson Bryson who is 4 years old. She enjoys her personal time with her family, reading and road trips with the girls.

Her motto is “Believe I Can and Make My Dreams Plans”

Gloria Proto

Care Giver Manager and Dementia Specialist

Gloria has over 30 years in the caregiving field and was formerly the regional manager with the Alzheimer’s Association, working with YCBDSN, and caregiving.  Gloria has joined us as the Caregiver Manager and Dementia Specialist for our office.   One of her important roles in this position is training our caregivers on our Senior Gems program which allows us to offer the most skilled and professional care to our Alzheimer’s and Dementia clients. Gloria also has been an instructor for the American Red Cross and is able to certify caregivers in CPR and First Aid.   She has a vast amount of experiences in every side of caregiving and remains active as a Med Tech, Dementia and Autism specialist. Gloria believes being a caregiver requires compassion with their clients, being well trained and being confident in their abilities.


Sherry Works


Before joining Senior Helpers, Sherry has held positions in the Home Health field, Hospice field, and House Calls/Palliative field. Her calling has always been for the care and well-being of seniors.  She lovingly calls them “seasoned” as she recognizes that they are full of knowledge and wisdom.  She enjoys conversing with them and learning from them.  Joining Senior Helpers has opened up the door for her to continue to embrace the seniors in the community and offer a way for her to support them and their family members to give them the best care that they deserve. 


Megan Mercer

Office Administrative Assistant

Megan has worked in customer service for the last 12 years.  She recently graduated from York Technical College with a Management Degree in Human Resources. Among the many roles she has in our office she also supports client services, scheduling and recruiting.  Family has always been number one for her. Growing up she took care of her grandparents as they got older and needed help with every day tasks. Since then she has always enjoyed working with elderly and wants to give them the best quality of life as possible.  Her involvement on our team provides her the opportunity to assist clients with getting the best quality of care and ensuring they are happy which is our number one priority.

Jordyn Kessler

Recruiting Coordinator

Jordyn joined Senior Helpers in 2022 as the Recruiting Coordinator. She has over 7 years of experience working in healthcare including both hospital and home care settings.   Jordyn is passionate about her role in improving the lives of seniors- one hire at a time.  She also enjoys the fulfillment of helping individuals find their passion for caregiving.  She continues to ensure every caregiver has the opportunity to grow by providing resources to achieve their goals so they are successful with their clients and their own career goals.  Our caregivers have a wonderful cheerleader in Jordyn, she provides praise and recognition for jobs well done and ensures that those who go above and beyond know they are appreciated and recognized.

In her spare time, Jordyn enjoys spending time with her daughter, gardening, and yoga.  

Areas We Serve

Senior Helpers Rock Hill provides a full range of senior home care services for you or your loved one — from companionship and housework help, to more complex care services, including disease management, Live-In and 24-hour care services.

Senior Helpers Rock Hill serves the cities and towns of: 

  • Rock Hill
  • Chester
  • York
  • Clover
  • Camden
  • Gaffney
  • Union
  • Fort Mill
  • Indian Land
  • Lake Wylie
  • Tega Cay
  • Lancaster
  • Pageland
  • Fort Lawn
  • Great Falls
  • Kershaw

We have been very pleased with Senior Helpers. The staff have all treated us so nicely. Your caregiver has shown such kindness and compassion to our family and made our burden a little easier to carry.”