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Meet the New York City Office

More than 90% of seniors want to age in their own home with dignity but getting the right type of care can seem daunting.  At Senior Helpers New York City we believe that getting the best care for your loved ones should not be complicated. Senior Helpers New York is committed to delivering the best possible in-home care to seniors in the New York and surrounding area community.

We take in-home care seriously and make it a priority to provide the highest level of client service possible. Over the years we have built an exceptional team of care professionals, each committed to remaining at the forefront of the in-home care industry through our proprietary ongoing training and education programs.

Two hands holding each other.

Our History

Senior Helpers NYC opened its doors in 2008 after seeing the need for an agency that cares. Kathy Livingston and Glen Galka joined forces on the common principles of providing quality care to clients, respect and support of their employees, as well as a responsibility to the community to educate, volunteer and provide value. Instilling this philosophy in all members of the team has helped grow the compelling culture that continues to hold true today.

Over more than a decade, this drive has resulted in helping countless families throughout Queens, Brooklyn, the Bronx and Manhattan.  The company became licensed by the New York State Department of Health in 2011 to expand services and provide continuing care to families as needs often change.  Senior Helpers wants to be there every step of the way.  

In addition to being hired directly by families, Senior Helpers has developed relationships with many not for profit agencies throughout New York City to provide services to those in need of immediate respite.  Our team wants to provide relief when it is needed most.

The team has grown over the years and is proud to have developed meaningful relationships with many longstanding team members.  Many of our caregivers have been with the agency for several years as we continue to provide improved benefits and a working environment that values each member.

Our goals moving forward are to constantly pursue further education and the latest tools to help our families, employees and communities.  We eagerly look forward to continuing to make a positive impact in the future.

As a team, we are one. Our office staff and our caregivers are not only all employees of Senior Helpers, they are one big team. All employees are thoroughly vetted, have gone through background checks, and are bonded and insured. We ensure all employees have the training and tools they need to provide quality care and assist our clients and families in the best way possible.

We will be with you every step of the way. Starting care whether in an urgent situation or planned out can be tough to get used to as it is sometimes new to our clients and they families. From the initial phone call, to introducing the caregiver, to assisting throughout the lifetime of care, our team is here to help throughout the entire process.

We are available 24/7. We understand that care needs can change and arise quickly and we strive to help our patrons live the best quality of life possible. So that we can find solutions for our clients and potential families as these changes occur, our trained staff is available 24 hours a day 7 days a week.

Caregiver pouring water

Our process

The first step in the process is a complimentary, initial in-home care assessment with a Senior Helpers consultant. This assessment can help you understand the true needs of your loved one and your options. Together we can discuss their needs, review our senior care services and determine what’s best for your entire family.

We will cover:

  • Your family's specific goals
  • Your loved one's daily plan design and schedule
  • Pricing and payment methods
  •  Implementation process
  • Ongoing communication and follow-up plan

Your assistants are helpful and your follow up calls to your clients are wonderful. I wish ALL AGENCIES would do that to make sure their patients are taken care of. Love you guys.

V. Chang

Meet the New York City Team

Kathy Livingston

President/Co-Founder

Kathy started Senior Helpers NYC in 2008 with partner Glen Galka. With a background in Franchise Consulting and shared core values with Glen, she knew they could build a home care agency centered on ethics and quality care. Kathy’s focus is to ensure that all clients receive the best care, the office and care team are happy, and we are giving back to the community. She knows building a strong group of care partners will help us enhance our client’s quality of life values involvement in the community. Kathy is the President of the Board of Directors for New York Memory Center and previously served on the board of Senior Umbrella Network of Brooklyn. She has also volunteered and supported the Alzheimer’s Foundation of America, Alzheimer’s Association, American Diabetes Association and the Arthritis Foundation.  She has been asked to speak as an expert on aging, Dementia and Parkinson’s at various locations throughout New York City and look forward to continuing to help families throughout the community.

“Every client should feel important and every employee should feel valued. Each of us are here to serve and make our client’s and one another’s lives a little easier.”

Nicole McGuire

Vice President of Operations

Nicole began in May 2013 as Recruiter and has since served in every single role at the company. As Senior Helpers started to grow, she became more involved with our client’s care and overseeing the care team, and soon became the Vice President of Operations. “My goal is to constantly ensure that our clients are well taken of and are happy with the services.”

Her years with Senior Helpers have helped her in successfully managing all operations of the office, including: provision of services, administration, referral generation, billing and payroll and recruitment. Nicole now has the flexibility to work with the staff to continue to ensure that all of our clients are receiving excellent care, that our caregiving team is receiving constant support and she is able to be out into the community showing our referral sources why we are so great at what we do.

“I love knowing that every day I am making a difference in our client’s lives, employees lives and making a positive impact in our community. Senior Helpers has a strong philosophy that everyone in the office truly believes in and is dedicated to the mission of providing the best care possible. I love that our leader is dedicated to our internal growth and is always pushing us to the best that we can be. Senior Helpers is not a job, it is a career with many opportunities and every day I leave the office feeling accomplished that we have made a difference in someone’s life.”

Jessica Schmidt

Director of Client Services

Jessica oversees the entire client care process. From introducing the handpicked caregiver, to the communication between the clients and their families, she is involved in every step of their care. Jessica helps ensure the clients are happy with the service Senior Helpers is providing them by following-up with visits and calls to the clients regularly. Along with Nicole and Dana, Jessica is involved with communicating with our care partners and helping promote the Senior Helpers mission.
 
“The atmosphere at work makes it easy to get up every day!  I love working with seniors and making sure they are getting exceptional care.”

Dana Marchetti

Director of Business Development

Dana has been with the team since March of 2015. She serves as a liaison between the community, our care partners, and the Senior Helpers team. She carries out all community relations efforts and communications, and efforts to deliver informative educational broadcasting. Dana connects with industry professionals to share Senior Helpers services and to find beneficial information and programs to help our clients.

“I have never met before and will probably never again meet a team quite like this. Coming from home care previously, I painted all agencies with the same brush. I immediately knew this company was different after meeting Kathy and the team. I can’t say it enough, Senior Helpers truly cares about all – the clients, employees, the community, and the team.”

Ashley Denis, RN

Director of Nursing and Patient Services

With a background as an assessment nurse, Ashley spent several years in the field, using her position and resources to advocate for clients to receive quality care. No one person is just alike, we all have different needs and wants, so it’s important that the services we provide reflects that. We tailor the plan of care to match the client’s specific needs and go a step further to ensure that each client’s caregiver matches the client’s personality.

“Senior Helpers is truly a community of driven people. Our team works hand and hand to connect with both the clients and caregivers to reach our ultimate goal which is quality care while maintaining independence.”

Karen Livingston

Billing & Payroll Administrator

Karen gracefully manages all of the variables involved in invoicing, payments, compensation, and benefits. She processes compensation for all team members both inside and outside of the office and ensures access to benefits for reach team member. Karen comes with a background in Computer Science and has developed many systems to provide peace of mind to employees and clients by ensuring all financial matters will be handled properly and efficiently. Karen has been with the company since 2014.

 “I am proud to work for a company that provides needed services for the community. I like to keep things organized and implement checks to verify that all the processing I do is correct.”

Kati Sikora

Case Manager

Kati started with Senior Helpers in May of 2020 and really enjoys working as a major part of the Case Management team. As a Case Manager, she makes sure that the caregivers are a perfect match for our clients. She works closely with Jessica to be in communication with the families of our clients to ensure that the caregivers are a good fit and that the clients are happy with the services they are receiving. Kati manages the scheduling of all our caregivers as well as making sure they arrive to our clients in a professional and timely manner.

 

“The challenge of solving the scheduling puzzle makes my job interesting, working with such a supportive and driven team makes my job fun, and hearing the positive feedback from clients and their families on the appropriate caregiver makes my job completely worth it!”

Sergio Mormile

Recruiting Manager

Since 2016 Sergio has had an important part of the recruitment process of all Senior Helpers caregiving team. Sergio’s warm and friendly personality has helped show employees the Senior Helpers difference: that we care. Along with Pam, Sergio makes sure all new employees meet our standard and helps see them through the onboarding process. Sergio ensures all employees are tended to in a timely manner and shows how much each and every employee is valued.

 “I love that I get to connect with all of the caregivers and learn all about each of them! It really makes it feel like an extended family.”

 

Alana Poulard

Recruiter

As a recruiter, Alana is one of the first connections caregivers have with Senior Helpers. She introduces them to company policies and expectations, while welcoming them with a smile and opportunities. Along with Pam and Sergio, Alana helps new employees through the onboarding process while ensuring all meet our standard. She shows how much we value all employees while making sure all their needs are tended to.

“I truly enjoy meeting people every single day.  Getting a chance to learn them as individuals is always amazing. Being in a position where I am able to change lives and open doors to employment is humbling. When I hear words like. " thank you for giving me a chance", it makes it all worth it. I love my job. The Team at Senior Helpers is unlike any other, we are definitely a family here.”


Senior Helpers was the only way my family & I could truly move through the tough transition of getting care.

Tyner G.

Areas we serve

Senior Helpers New York City provides a full range of senior home care services for you or your loved one—from companionship and housework help, to more complex care services, including disease management, Live-In and 24-hour care services.

Senior Helpers New York City serves all areas of Bronx, Brooklyn, Manhattan and Queens!

  • Manhattan
  • Battery Park City
  • Carnegie Hill
  • Chelsea
  • Financial District
  • Flatiron District
  • Gramercy Park
  • Greenwich Village
  • Harlem
  • Hell's Kitchen/Clinton
  • Kips Bay
  • Lincoln Square
  • Midtown East
  • Midtown West
  • Morningside Heights
  • Murray Hill
  • SoHo
  • Tribeca
  • Upper East Side
  • Upper West Side
  • Washington HeightsBronx
  • Baychester
  • City Island
  • Co-Op City
  • Country Club
  • Fieldston
  • Kingsbridge
  • Kingsbridge Heights
  • Pelham Bay
  • Riverdale
  • Soundview
  • Throgs Neck
  • Tremont
  • Wakefield
  • Brooklyn
  • Bay Ridge
  • Bensonhurst
  • Boerum Hill
  • Borough Park
  • Brighton Beach
  • Brooklyn Heights
  • Carroll Gardens
  • Cobble Hill
  • Coney Island
  • Dyker Heights
  • Fort Greene/Clinton Hill
  • Manhattan Beach
  • Marine Park
  • Midwood
  • Mill Basin
  • Park Slope
  • Prospect Heights
  • Sheepshead Bay
  • Sunset Park
  • Windsor Terrace
  • Queens
  • Astoria
  • Bayside
  • Bellerose
  • Douglaston
  • Elmhurst
  • Floral Park
  • Flushing
  • Forest Hills
  • Fresh Meadows
  • Glen Oaks
  • Glendale
  • Howard Beach
  • Jamaica Estates
  • Kew Gardens
  • Little Neck
  • Maspeth
  • Middle Village
  • Queens Village
  • Rego Park
  • Richmond Hill
  • Whitestone
  • Woodhaven
  • Woodside