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Meet the New York City Office

More than 90% of seniors want to age in their own home with dignity but getting the right type of care can seem daunting.  At Senior Helpers New York City we believe that getting the best care for your loved ones should not be complicated. Senior Helpers New York is committed to delivering the best possible in-home care to seniors in the New York and surrounding area community.

We take in-home care seriously and make it a priority to provide the highest level of client service possible. Over the years we have built an exceptional team of care professionals, each committed to remaining at the forefront of the in-home care industry through our proprietary ongoing training and education programs.

Our History

Senior Helpers NYC opened its doors in 2008 after seeing the need for an agency that cares. Kathy Livingston and Glen Galka joined forces on the common principles of providing quality care to clients, respect and support of their employees, as well as a responsibility to the community to educate, volunteer and provide value. Instilling this philosophy in all members of the team has helped grow the compelling culture that continues to hold true today.

Over more than a decade, this drive has resulted in helping countless families throughout Queens, Brooklyn, the Bronx and Manhattan.  The company became licensed by the New York State Department of Health in 2011 to expand services and provide continuing care to families as needs often change.  Senior Helpers wants to be there every step of the way.  

In addition to being hired directly by families, Senior Helpers has developed relationships with many not for profit agencies throughout New York City to provide services to those in need of immediate respite.  Our team wants to provide relief when it is needed most.

The team has grown over the years and is proud to have developed meaningful relationships with many longstanding team members.  Many of our caregivers have been with the agency for several years as we continue to provide improved benefits and a working environment that values each member.

Our goals moving forward are to constantly pursue further education and the latest tools to help our families, employees and communities.  We eagerly look forward to continuing to make a positive impact in the future.

As a team, we are one. Our office staff and our caregivers are not only all employees of Senior Helpers, they are one big team. All employees are thoroughly vetted, have gone through background checks, and are bonded and insured. We ensure all employees have the training and tools they need to provide quality care and assist our clients and families in the best way possible.

We will be with you every step of the way. Starting care whether in an urgent situation or planned out can be tough to get used to as it is sometimes new to our clients and they families. From the initial phone call, to introducing the caregiver, to assisting throughout the lifetime of care, our team is here to help throughout the entire process.

We are available 24/7. We understand that care needs can change and arise quickly and we strive to help our patrons live the best quality of life possible. So that we can find solutions for our clients and potential families as these changes occur, our trained staff is available 24 hours a day 7 days a week.

Our process

The first step in the process is a complimentary, initial in-home care assessment with a Senior Helpers consultant. This assessment can help you understand the true needs of your loved one and your options. Together we can discuss their needs, review our senior care services and determine what’s best for your entire family.

We will cover:

  • Your family's specific goals
  • Your loved one's daily plan design and schedule
  • Pricing and payment methods
  •  Implementation process
  • Ongoing communication and follow-up plan

Your assistants are helpful and your follow up calls to your clients are wonderful. I wish ALL AGENCIES would do that to make sure their patients are taken care of. Love you guys.

V. Chang

Meet the New York City Team

Kathy Livingston

President/Co-Founder

Kathy started Senior Helpers NYC in 2008 with partner Glen Galka. With a background in Franchise Consulting and shared core values with Glen, she knew they could build a home care agency centered on ethics and quality care. Kathy’s focus is to ensure that all clients receive the best care, the office and care team are happy, and we are giving back to the community. She knows building a strong group of care partners will help us enhance our client’s quality of life values involvement in the community. Kathy is the President of the Board of Directors for New York Memory Center and previously served on the board of Senior Umbrella Network of Brooklyn. She has also volunteered and supported the Alzheimer’s Foundation of America, Alzheimer’s Association, American Diabetes Association and the Arthritis Foundation.  She has been asked to speak as an expert on aging, Dementia and Parkinson’s at various locations throughout New York City and look forward to continuing to help families throughout the community.

“Every client should feel important and every employee should feel valued. Each of us are here to serve and make our client’s and one another’s lives a little easier.”

Nicole McGuire

Vice President of Operations

Nicole began in May 2013 as Recruiter and has since served in every single role at the company. As Senior Helpers started to grow, she became more involved with our client’s care and overseeing the care team, and soon became the Vice President of Operations. “My goal is to constantly ensure that our clients are well taken of and are happy with the services.”

Her years with Senior Helpers have helped her in successfully managing all operations of the office, including: provision of services, administration, referral generation, billing and payroll and recruitment. Nicole now has the flexibility to work with the staff to continue to ensure that all of our clients are receiving excellent care, that our caregiving team is receiving constant support and she is able to be out into the community showing our referral sources why we are so great at what we do.

“I love knowing that every day I am making a difference in our client’s lives, employees lives and making a positive impact in our community. Senior Helpers has a strong philosophy that everyone in the office truly believes in and is dedicated to the mission of providing the best care possible. I love that our leader is dedicated to our internal growth and is always pushing us to the best that we can be. Senior Helpers is not a job, it is a career with many opportunities and every day I leave the office feeling accomplished that we have made a difference in someone’s life.”

Frankie Diaz

Director of Case Management

Frankie had the opportunity to work with Senior Helpers from a different capacity before joining the team. Serving as Director of Memory Care at an Assisted Living Facility, Frankie developed a relationship with Senior Helpers. At the time brought Senior Helpers in to assist some of the clients that needed one on one care. “One thing that really amazed me, besides that great aides that were sent, was the responsiveness I always received when I needed help or there was ever a concern. It felt great knowing I could rely on Senior Helpers to support and be there for my residents.”

As a Senior Helpers team member, Frankie coordinates all aspects of care and is one of the main contacts for each of our clients. He works with the clients, their families, medical providers, and additional social services to tailor our client’s care to their needs and wants. His objective is to ensure that our clients and families feel safe and secure with the quality of care at home.  

“From the Moment I walked in the door for my interview at Senior Helpers I felt right at home. The staff went out of their way to make me feel welcomed and the energy was very positive. I immediately thought to myself, “now this is a place that really cares.” I love that the same energy is translated into the care and service that is provided to our clients.”

Linda Haugh, RN

Director of Patient Services

Linda has been with Senior Helpers since 2011, as Director of Patient Services. Her goals are to promote quality care and customer satisfaction. She is one of the team members that ensures Senior Helpers maintains its quality care by promoting compliance and maintaining our standards with the New York State Department of Health and with expectations of quality we have set internally.

“I enjoy working with the team to problem solve situations associated with the needs of our clients and staff.”

Georgene Servo, RN

Nurse Case Manager

As a part of the Case Management team, Georgene oversees the care of our clients and our caregiving team from a clinical standpoint. She get to meet with the clients, families, and our caregivers and work with additional medical and social resources to ensure the client’s care is the most up to date and tailored to their needs. She also oversees all caregivers’ medical requirements and conducts in-services to ensure that all caregivers are up to date with their information and training. Georgene also assists with the scheduling and any case management needs that may arise.

“I enjoy being able to build trusting and caring relationships among the caregivers, clients and their family members. The company is small; giving it a warm and friendly environment daily. Everyone tries their best to work as a team. I love the fact that the company strives to make sure that optimal patient-centered care is given to the client. Above everything else, I love to see a smile on the faces that I am able to help.”

Pamela Baur

Operations Manager

Pam leads in the recruitment process of our team of caregivers. She is one of the first members to interact with the potential new employees and ensures they all meet Senior Helpers standards. It is important that all new employees feel acclimated to the company culture, so Pam guides each candidate through the onboarding process. Pam is a team player and assists with scheduling needs and is one of the team members that assists clients and caregivers after hours.

 “I enjoy interacting with clients and caregivers! Also, the family/team environment is the best!”

Karen Livingston

Billing & Payroll Administrator

Karen gracefully manages all of the variables involved in invoicing, payments, compensation, and benefits. She processes compensation for all team members both inside and outside of the office and ensures access to benefits for reach team member. Karen comes with a background in Computer Science and has developed many systems to provide peace of mind to employees and clients by ensuring all financial matters will be handled properly and efficiently. Karen has been with the company since 2014.

 “I am proud to work for a company that provides needed services for the community. I like to keep things organized and implement checks to verify that all the processing I do is correct.”

Sergio Mormile

Recruiting Manager

Since 2016 Sergio has had an important part of the recruitment process of all Senior Helpers caregiving team. Sergio’s warm and friendly personality has helped show employees the Senior Helpers difference: that we care. Along with Pam, Sergio makes sure all new employees meet our standard and helps see them through the onboarding process. Sergio ensures all employees are tended to in a timely manner and shows how much each and every employee is valued.

 “I love that I get to connect with all of the caregivers and learn all about each of them! It really makes it feel like an extended family.”

 

Dana Marchetti

Marketing Specialist

Dana has been with the team since March of 2015. She serves as a liaison between the community, our care partners and the Senior Helpers team. To help make sure our clients, care partners, and the community are kept up to date, Dana works with other team members and resources to find beneficial information and programs. She supports in community relations efforts and oversees communications, materials, and efforts to deliver informative educational broadcasting.

 “I have never met before and will probably never again meet a team quite like this. Coming from home care previously, I painted all agencies with the same brush. I immediately knew this company was different after meeting Kathy and the team. I can’t say it enough, Senior Helpers truly cares about all – the clients, employees, the community, and the team.”

 


Senior Helpers was the only way my family & I could truly move through the tough transition of getting care.

Tyner G.

Areas we serve

Senior Helpers New York City provides a full range of senior home care services for you or your loved one—from companionship and housework help, to more complex care services, including disease management, Live-In and 24-hour care services.

Senior Helpers New York City serves all areas of Bronx, Brooklyn, Manhattan and Queens!

  • Astoria
  • Battery Park City
  • Bay Ridge
  • Baychester
  • Bayside
  • Bellerose
  • Bensonhurst
  • Boerum Hill
  • Borough Park
  • Brighton Beach
  • Brooklyn
  • Brooklyn Heights
  • Carnegie Hill
  • Carroll Gardens
  • Chelsea
  • City Island
  • Co-Op City
  • Cobble Hill
  • Coney Island
  • Country Club
  • Douglaston
  • Dyker Heights
  • Elmhurst
  • Fieldston
  • Financial District
  • Flatiron District
  • Floral Park
  • Flushing
  • Forest Hills
  • Fort Greene/Clinton Hill
  • Fresh Meadows
  • Glen Oaks
  • Glendale
  • Gramercy Park
  • Greenwich Village
  • Harlem
  • Hell's Kitchen/Clinton
  • Howard Beach
  • Jamaica Estates
  • Kew Gardens
  • Kingsbridge
  • Kingsbridge Heights
  • Kips Bay
  • Lincoln Square
  • Little Neck
  • Manhattan Beach
  • Marine Park
  • Maspeth
  • Middle Village
  • Midtown East
  • Midtown West
  • Midwood
  • Mill Basin
  • Morningside Heights
  • Murray Hill
  • Park Slope
  • Pelham Bay
  • Prospect Heights
  • Queens
  • Queens Village
  • Rego Park
  • Richmond Hill
  • Riverdale
  • Sheepshead Bay
  • SoHo
  • Soundview
  • Sunset Park
  • Throgs Neck
  • Tremont
  • Tribeca
  • Upper East Side
  • Upper West Side
  • Wakefield
  • Washington HeightsBronx
  • Whitestone
  • Windsor Terrace
  • Woodhaven
  • Woodside
  • Manhattan