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Meet the Lake Norman office

More than 90% of seniors want to be able to age in their own home with dignity but getting the right type of care can seem daunting.  At Senior Helpers Lake Norman we believe that getting the best care for your loved ones should not be complicated.  We recognize the growing need for in-home care services, and with our passion for helping others, we are committed to delivering the best possible care to seniors in the Lake Norman community. 

We take the opportunity to provide care in your home seriously and make it a priority to provide the highest level of client service possible.  We have built an exceptional team of care professionals, each committed to remaining at the forefront of the in-home care industry through our proprietary ongoing training and education programs. You can feel confident that your loved one is in good hands with Senior Helpers.

Why Senior Helpers

Senior Helpers Lake Norman Owner, Jay Scripter, tells his story and philosophy for service.

Two hands holding each other.

Our History

Senior Helpers was founded in 2002 by Tony Bonacuse with the help of Peter Ross after their firsthand experience in caring for their respective family members. Tony and Peter identified a need that was not being filled properly by the other companies.  They realized that most seniors would prefer to age in their own home rather than move into an unfamiliar institution.  Unfortunately, the options available to most seniors were very limited.  Most seniors did not have access to well-trained, dependable and accessible in-home care. This was the mission-driven spark that started Senior Helpers. 

The first office opened in Baltimore, Maryland, and quickly developed a reputation for delivering excellent in-home senior care with their well-trained staff of professional caregivers. Based on the success of the Baltimore location, the company began to expand.  Over the past 13 years, the Senior Helpers family has grown to include a network of more than 300 locally owned and operated franchises across the United States. 

Senior Helpers of Lake Norman's Journey

Our journey started with the notion that in-home heath care could be so much different where both customers AND teammates enjoy helping the community in a much differentiated way.  We are blessed to have found highly qualified and experienced people that share in this endeavor.  With a senior staff having over 100 years of experience in healthcare and business development, Senior Helpers Lake Norman is positioned perfectly to give you a unique in-home health care offering.  We are eager to work with you in forming a high value partnership to improve the life of all of those we care about.   

Caregiver pouring water

Our process

The first step in the process is a complimentary, initial in-home care assessment with a Senior Helpers consultant.  This assessment can help you understand the true needs of your loved one, and your options. Together we can discuss their needs, our senior care services and determine what’s best for your entire family.

We will cover:

  • Your family's specific goals
  • Your loved one's daily plan design and schedule
  • Pricing and payment methods
  • Implementation process
  • Ongoing communication and follow-up plan

Meet the Lake Norman Team

Jay Scripter

Jay Scripter


Mr. Scripter started his professional career as a Mechanical Engineer, graduating from South Dakota State in 1985 and then quickly realized that improving manufacturing and service  businesses was his passion.  In 1992 he obtained an MBA from Drake University and progressed through assignments to be an Executive at many companies such as Vice President of Operations for Silverline, O-I, FXI and Trex.  Mr. Scripter was also President for North America at HB Fuller.  In recent years, the severe stroke of his mother channeled Mr. Scripter’s passion into health care where he aspires to provide an in-home health care option, for both customers and teammates, that is clearly a leader and first choice in the community.

Darlene Scripter

Darlene Scripter

Vice President

Darlene is Vice President at Senior Helpers Lake Norman.

Darlene has a Degree in Business Administration Penn State and 20+ years of experience as an executive assistant in various enterprises including health care.

Darlene is married to Jay, enjoys tennis, and her two dogs, Zoe and Libby.  She has two sons Pierce and Hunter and lives in Mooresville.

She enjoys networking and helping people and is very active in the community.  

Lisa Nesbitt

Lisa Nesbitt

Director of Operations

Lisa joined Senior Helpers Lake Norman November 2019 as Director of Operations. She provides leadership and oversight for nursing.

She has been a registered nurse 30+ years. She received a Bachelor of Science in Nursing from Lenoir -Rhyne University and a Master’s in Nursing Education from Walden University. Her nursing career encompasses many different clinical settings including hospital, skilled nursing serving as Assistant Director of Nursing, assisted living management, home health case management and hospice as Education Coordinator working closely with HR and Compliance.

She is a native of Statesville, married to Charles better known as Butch and they have two adult daughters Tensley and Mariah.

She enjoys helping people who have needs of all ages but is drawn to those living with dementia, the young and mature.

Her motto in life: “Live life whereby there is no need for a tombstone”

Janelle Dodd

Janelle Dodd

Director of Sales and Marketing

Janelle joined Senior Helpers of Lake Norman in November 2019 as Director of Sales and Marketing Lake Norman.

Janelle has over 30+ years in the medical industry. She was an LPN and went on the complete her RN degree. She specialized in Neurology, Cardiology, Acute Renal Dialysis and Operating Room. Janelle ran a division of Kelly Assisted Living in Grosse Pointe Michigan She was also a Clinical Liaison for Rehabilitation Hospitals in Georgia and South Carolina.

She later went on and developed a career in Medical Sales selling Medical Devices, Pharmaceuticals, Laboratory sales and Assisted Living. Janelle will be covering the Lake Norman territory as Director of Sales and Marketing.

She currently lives in Mooresville and is married to Patrick and has a daughter Sara, son-in law Chris and a new grandson named Colin. She also has a dog named Morgan.

She enjoys helping people to live their best life. When not working she is an avid boater, enjoys reading, cooking and entertaining. 

Maureen Payne

Maureen Payne

Agency Director

Maureen Payne is Agency Director of the Piedmont Triad operations and joined in the summer of 2020.

She is an US Air Force Veteran and a Registered Nurse in North Carolina and Georgia.  She is ACLS(Advanced Cardiac Life Support) certified and has an emergency and critical care background.  In addition, her career also demonstrates successful sales and market development managing large geographic territories and forming strong customer relationships built on trust, exceptional service, and responsiveness. 

She currently lives in the Winton-Salem area and enjoys family activities as well as travel.

Lydia Shelton

Lydia Shelton

Office Coordinator/Scheduler

Lydia is the Office Coordinator/Scheduler and joined the team in the spring of 2020.

Lydia brings over 20 years of experience in organizational, communication and customer service skills, bearing an attention to detail that meets the needs of our client’s and employees

In additional to her experience in customer service, Lydia has completed her certification as a Dental Assistant and Phlebotomist.

The passion that Lydia has for helping others has been in the positions she has held in healthcare as a therapy assistant and case manager.

When not working Lydia enjoys exploring the Carolinas with her fiancé, hiking, thrifting, and volunteering.

Areas we serve

  • Catawba
  • Cleveland
  • Cornelius
  • Davidson
  • Denver
  • Huntersville
  • Lake Norman
  • Mooresville
  • Mount Ulla
  • Maiden
  • Sherill’s Ford
  • Statesville
  • Stony Point
  • Terrell
  • Troutman

Senior Helpers has provided a great experience for my father. My dad's caregiver shows good work ethic by always being on time and sticking to the required schedule. The office staff at Senior Helpers has gone out of their way to get to know about our family. Senior helper's has been amazing!

Florence | Lake Norman, NC