More than 90 percent of seniors want to age in their own home with dignity but getting the right type of care can seem daunting. At Senior Helpers of Westford we believe that getting the best care for your loved ones should not be complicated. Our mission is to help others by providing exceptional In-Home care services to the communities we serve. Our team is committed to remaining at the forefront of the In-Home care industry through our proprietary ongoing training and education programs.
Senior Helpers of Westford is co-owned by Brian & Cindy Eller. The Eller’s decided to enter the In-Home Care business after experiencing the difficulties of finding professional, experienced and compassionate caregivers for their parents. Our operation, started by the DiGiorgios’s, has been providing premier home care agency services for over a decade with an exceptional team of care professionals who make it a priority to provide the highest level of client services.
Our Westford office proudly serves communities in and around northwestern Middlesex County including Acton, Ayer, Bedford, Billerica, Boxborough, Carlisle, Chelmsford, Concord, Devens, Dracut, Dunstable, Groton, Hanscom AFB, Harvard, Lincoln, Littleton, Lowell, North Chelmsford, North Billerica, Pepperell, Tewksbury, Tyngsboro and Westford.
The Senior Helpers Guarantee is what sets us apart from other Home Care Agencies
Our process and what we will cover at the complimentary assessment
The first step in the process is a complimentary, initial in-home care assessment. The assessment helps you identify the true needs of your loved one and understand your options.
We will discuss your family’s goals, your loved one’s specific daily plan and schedule, pricing and payment methods, implementation process, on-going communication and follow-up plan.
We discuss your loved one’s needs, review our senior care services and determine what is best for your entire family – TOGETHER.
Never a stranger at your door
In our experience, one of the most difficult aspects of being the client of a home care agency is having caregivers show up at your home without being properly introduced or prepared, or in the case of having a substitute, not getting advance notification of a change — then dealing with a poorly prepared fill-in that can’t provide appropriate care.
With Senior Helpers a proper introduction and review of our care plan will always be made by one of our office staff.
Caregivers are supervised employees, not independent contractors
We are not a referral service or "nurse registry," where workers are assigned to cases, leaving families to sort through the fine points themselves such as, who is to pay taxes, unemployment insurance and workers compensation; perform background and reference checks; and whether caregivers are bonded and insured.
This means that Senior Helpers pays caregiver taxes, provides unemployment insurance and workers compensation; performs full background and reference checks; and insures the caregivers are bonded and insured. Senior Helpers also tests caregiving skills, verifies credentials and reviews driver license history for safety.
Using Senior Helpers means professional, safe and reliable home care services for your loved one
Nurse and Social Worker support
Senior Helpers of Westford employs Nurse oversight and a Licensed Social Worker to oversee all clients, conduct assessments, develop written Client Care Plans, perform follow-up visits and consult with clients and their families.
Senior Helpers Nurse and Social Worker oversight provides skilled knowledgeable client services and better quality of care.
As you start to explore the full continuum of care options for your loved one, it becomes obvious that elder care can be costly. We have the experience, knowledge and local partners to assist you in obtaining Veterans Administration benefits, Reverse Mortgages and Life Insurance conversions to pay for In-Home Care. We can also work with your Long Term Care Insurance provider to facilitate the submission and claims process for In-Home Care services.
Senior Helpers has local partnerships to help with financial support
Always speak to “live person” when you call
Senior Helpers of Westford understands that when your family needs assistance caring for a loved one, you don’t want to leave a message on a recorded line or talk with an answering service.
We don't use telephone answering machines or a message center. When you call our office you will always get a Senior Helpers of Westford employee that will be able to answer your questions or, very quickly return your call and provide the requested information.
Senior Helpers is responsive, dependable and personalized.
Senior Helpers’ commitment to continuous improvement
One way we demonstrate to families that we are the best choice for in-home care in the greater Westford area is by arranging for Listen360, an independent research company, to randomly survey our clients. Our client reviews are listed here on our website.
Also, Senior Helpers is accredited by The Home Care Alliance of Massachusetts, a distinction that fewer than 25% of home care companies in our state have earned. The standards to which we are held by HCA of MA focus more effort on quality improvement, ethical business standards, and superior employment practices. The goal of these standards is to ensure that our clients receive safe, competent, quality, and respectful home care services.
Senior Helpers is committed to providing the best quality of care for your loved one.
Meet the Westford Team
Su-Ann Chong, B.A., CNA, CDP
Scheduler and Caregiver Manager
Su-Ann has over 15 years experience in program scheduling, staff development and customer service and is a Certified Nursing Assistant and Certified Dementia Practitioner. Her strong background in scheduling and customer service insures that our caregivers are perfectly matched with our clients.
Sheila Nash, B.S., LSW, CDP
Client Services Manager
Sheila comes to her role with over 10 years experience in home care, assisted living and skilled nursing in various roles. As a Licensed Social Worker and a Certified Dementia Practitioner, Sheila is in tune with the needs of our senior clients and makes sure that communication between our office and clients is a priority.
Community Outreach Manager
Tom has a professional background in sales and consulting and past experience in the senior home care and assisted living industries. Tom’s primary responsibility is to insure that Senior Helpers of Westford supports our local seniors and that our reputation remains top notch with our industry partners and throughout the community.
Beth Wyllie, B.A.
Beth is a former Certified Nursing Assistant with a Bachelors degree in psychology and education. Her 20 years of experience working with families and children through staff training and HR recruitment prepared her well for her work in senior care. Her experience along with her intuition and high standards elevates the quality of our Senior Helpers caregivers.
Theresa Ristaino, BSN, RN
Theresa Ristaino, RN, is our Staff Nurse. When a new client starts services with us, Theresa conducts a Nurse Assessment and oversees any concerns about a client’s condition affecting the care plan. She also conducts follow up assessment visits ensuring our client care plans are current.
Your caregivers are kind, considerate and very professional. I also appreciate the communication that is maintained with the Senior Services staff.
Areas We Serve
Senior Helpers Westford provides a full range of senior home care services for you or your loved one — from companionship and housework help to more complex care services, including disease management, Live-In and 24-hour care services.
Senior Helpers Westford serves the cities and towns of: