Meet The Team | Senior Helpers of Kanawha Valley

Meet the Kanawha Valley office

More than 90% of seniors want to be able to age in their own home with dignity but getting the right type of care can seem daunting. At Senior Helpers of Kanawha Valley we believe that getting the best care for your loved ones should not be complicated. We recognize the growing need for in-home care services, and with our passion for helping others, we are committed to delivering the best possible care to seniors in the South Charleston community.

We take the opportunity to provide care in your home seriously and make it a priority to provide the highest level of client service possible. We have built an exceptional team of care professionals, each committed to remaining at the forefront of the in-home care industry through our proprietary ongoing training and education programs. You can feel confident that your loved one is in good hands with Senior Helpers.

Our History

Senior Helpers was founded in 2002 by Tony Bonacuse with the help of Peter Ross after their firsthand experience in caring for their respective family members. Tony and Peter identified a need that was not being filled properly by the other companies. They realized that most seniors would prefer to age in their own home rather than move into an unfamiliar institution. Unfortunately, the options available to most seniors were very limited. Most seniors did not have access to well-trained, dependable and accessible in-home care. This was the mission-driven spark that started Senior Helpers.

The first office opened in Baltimore, Maryland, and quickly developed a reputation for delivering excellent in-home senior care with their well-trained staff of professional caregivers. Based on the success of the Baltimore location, the company began to expand. Over the past 13 years, the Senior Helpers family has grown to include a network of more than 300 locally owned and operated franchises across the United States.

Senior Helpers of Kanawha Valley was proud to join the system in 2025. Like every other owner, we too are fully-committed to the original goal of providing dependable and accessible in-home care with well-trained caregivers. Nothing is more important to us than being the best available resource for seniors and families in our community. We are lucky to serve hundreds of seniors in our community, and we are committed to continuing to provide uncompromising levels of care to all our families.

Our process

The first step in the process is a complimentary, initial in-home care assessment with a Senior Helpers consultant. This assessment can help you understand the true needs of your loved one, and your options. Together we can discuss their needs, our senior care services and determine what’s best for your entire family.

We will cover:

Your family's specific goals

Your loved one's daily plan design and schedule

Pricing and payment methods

Implementation process

Ongoing communication and follow-up plan

Meet the Kanawha Valley Team

Justin Cartmill

Co-Owner

In July 2022, Justin accepted the role of Senior Director, Safety and Security Americas. He has played a leadership role in the preparation for and response to multiple major crises, which included storms, earthquakes, fires, terror attacks, and active shooter events.

Justin joined Hilton’s Business Continuity and Crisis Management team in November of 2019. His mastery of technology and his expertise in crisis management were of tremendous value to Hilton as we navigated the challenges of a global pandemic. He also streamlined our Business Impact Analysis process, saving the team and its recipients countless work hours.

Before joining Hilton, Justin was a technology consultant, where he played a major role in implementing Hilton Alert (now Konexus) and Fusion, our core crisis tools. The bulk of his leadership and security experience came from his twenty years of service in the United States Army. As an enlisted Military Policeman, Justin completed assignments in the US, Korea, and Afghanistan. Graduating as a Distinguished Military Graduate with a B.S. in Business Administration, Justin received his commission as an officer in 2009. He then tackled the challenges of leading Infantry and Signal Corps Soldiers in the US, and Germany, and a second tour in Afghanistan.

He currently resides in Charleston, WV with his wife (Amy) and two sons, Jackson (16 years old) and Griffin (14 years old). He’s an avid West Virginia University sports fan, enjoys the outdoors, and working out

Nicholas Cartmill

Co-Owner

Nick Cartmill, co-owner of Senior Helpers of Kanawha Valley, is driven by a deeply personal mission to improve the way seniors are cared for in West Virginia. His passion for this work began within his own family. After experiencing firsthand how difficult it was to find reliable, high-quality care for his grandmother—and seeing the heavy toll caregiving placed on his mother—Nick recognized a significant gap in local senior support. That experience sparked a desire to bring a better level of care, compassion, and consistency to the community he calls home.

Nick has always been passionate about helping people, and Senior Helpers offers him the opportunity to uplift not only seniors but also the caregivers who support them. He is committed to building a team where caregivers can grow in their careers, feel valued, and make a meaningful difference each day. For Nick, the most rewarding part of this work is creating a community that rallies around some of West Virginia’s most vulnerable residents—ensuring they are seen, remembered, and treated with dignity.

Although he spent a decade living outside of West Virginia, Nick ultimately returned with the goal of contributing something positive and lasting to the state. His professional journey includes helping produce the Oprah and Prince Harry mental health documentary, an effort he is proud of for its role in raising awareness around mental health issues in the United States.

Outside of his work with Senior Helpers, Nick enjoys reading, playing music, and spending time in nature. He is also a dedicated volunteer at the Humane Society, where he puts his soft spot for animals to good use.

Through Senior Helpers of Kanawha Valley, Nick is committed to elevating senior care and building a supportive, compassionate network for families across the region. His vision is rooted in advocacy, empathy, and a belief that when communities take care of their elders, everyone thrives.

Meet the Kanawha Valley office

Our History

Our process

Meet the Kanawha Valley Team

Areas We Serve