I am writing regarding one of your employees, Crissie T.
Last December, my daughter and I, though a third party referral, found out about your organization, and arranged for a visit from one of your representatives. We wanted further information and assessments regarding in-home care services for my 88 y/o mother living in The Villages.
Crissie showed up (on time), and with a whole lot of tact, patience and clear communication about your programs and costs. She was thorough, and we all (including my mother) got on board with a trial run with the fewest weekly hours, as my mother was pretty high functioning at that time.
Unfortunately, my mother flipped-flopped two weeks later via a bit of persuasion from my brother and sister-in-law. Looking back, I can see where she was coming from; after all, what better decision could be made than to move in with relatives wooing you. Sadly, things didn't go so well.
I'm not going to explain it all, but what I will explain is that Crissie remained in touch with us, and went out of her way to help me. I remember her making inquiry with someone she knows professionally, and getting back to me a couple of days later with an referral that led to where my mother is presently staying (in an assisted living facility, memory care...in the 8 months since last December, her Dementia had worsened considerably).
I don't know what else to say, but to say thank you for training such a quality young woman. See will be referred to other friends and relatives of my mother and people we know who will be moving down there.
All the best to you and Senior Helpers,"
Dear Bernie, Family and friends, We feel very lucky to have you looking over our Mother, and cannot thank you enough for your kindness. Best regards,
"Dear Bernie, Bette and Pam, Thanks for all your help in providing care for my Mom and Dad. Definitely stop in and see them at Harbor Chase when you are in the area. I also want to extend our compliments for Carol and Rachel. They are super caregivers."
I can't sleep until I let you know how blown away I am by the professionalism, and care shown by your company already towards myself and my mom. First, your calls during your time off, followed by lovely Vanessa who made an instant connection with mom. This morning, I find mom beaming as she was walking down the hallway with Laurie and, finally, I belatedly checked my voice mails on my drive home to find a message from Pam describing the plan and all that she had found thus far. During this new chapter with mom, it is beyond comforting to know that people are there for you when you need them.
My mother is being moving onto the Memory Care Unit the beginning of next week. We appreciate the assistance Senior Helpers has provided this past month. Again, thank you for your help in keeping our Mom safe.
Dear Bernie, Words cannot express the appreciation for the exceptional care and consideration you have displayed for Edna since I contracted for your services. Everything you have done has been way over the top, far exceeding what I expected. Special thanks to Kathleen who has been more than a companion. Her time with Edna is what kept her going and what she looked forward to from visit to visit. Bernie, your visits with Edna, especially with your daughter, touched her heart. I also want to thank your office staff for their outstanding service.
My mother lived in Lady Lake Florida. I live in Dallas Texas. Managing eldercare from a distance is not easy.
Thank goodness for Bernie, Bettie and team. They responded to every request we had even on short notice.
They took Mom to doctor's appointments and then called me to give me updates. They managed groceries, shopping trips, lunch out, laundry and everyday living needs.
We have since moved Mom to Dallas and have continued with Senior Helpers in Dallas because of the wonderful care she received in Lady Lake.