These are excerpts from testimonials given by our clients and their family members to Home Care Pulse – 3rd party quality verification company not affiliated with Senior Helpers.
What impresses me the most about the caregiver from Senior Helpers is that she is very caring and I love how she interacts with my mother. If the caregiver sees something that needs to be done she will let me know and takes the initiative to do it. She is very helpful not only to my mother, but to me as well.
It seems like a very long time ago that we met in mom’s living room, convincing her that having someone a couple of days a week would be a good idea. I never imagined her decline would be so rapid, or so tumultuous, and never would have been able to ride the rough waters without your help. I can’t tell you how much it means to me that we were able to keep mom at home this long. It was her wish, I was only able to honor it with your support. All of those times, after one of her crises, I was anxious, but never concerned that she wasn’t in the best of hands.
What you do is more than make sure someone can stay at home safely and comfortably. What you do allows the whole family to live life fully. Thank you for that. Thank you for your patience with me when I was at the end of my rope, and for saying what I needed to hear in order to keep hanging on. I am so grateful that our paths have crossed. Thank you for making it possible for my mom to live so fully these past two years.
Nurse Ray’s visit was not just a routine professional occasion. He was thoughtful, kind and interested in my well-being. In a question and answer exchange he relieved my concerns. It was a pleasure to be listened to. Ray gave me some good health suggestions. You are fortunate to have such a qualified wonderful person on your staff.
The caregivers know when to step in and when to step out. Without having Senior Helpers there, my parents would have to be in a nursing home. They can maintain their quality of life in the comfort of their home.
The care from Senior Helpers has helped me to save a lot of time and has given me peace of mind. The services have exceeded my expectations.
The caregiver is very hard working. She is able to do the things that Mary and Frankie need with kindness and gentleness. I am surprised that the two of them enjoy having her in their home so much because of how resistant they were in the beginning.
The level of competency and compassion from the staff was superior. There was not a thing I had to say to these people, everything was done the way it was supposed to be done. I had two different women during the day. The one woman made sure that my husband was up and showered and dressed and the room was straightened up. By the time I got there at ten o’clock, everything was done. The woman at night would take him to dinner at the café because he was a social person and there was a lot he couldn’t do. She made sure she took him out. They were really very special, both of these women. One person was late and couldn’t find the place. When you are stressed, I didn’t know what to do about the situation. The agency assured me that the person there wouldn’t leave until the second person came. This is a well-run agency!
They came the night my husband died to sit with me. They were wonderful.
My mother has early stages of dementia and the caregiver knows how to work with her. The caregiver gives my mom a lot of tender loving care. The agency is wonderful. If I have any issues or concerns, they respond to it immediately.
Senior Helpers is a caring and compassionate agency. They do their best to try and match the right people with the person being cared for. They have been very responsive. This agency genuinely tries to do a good job! My mother’s caregivers are attentive and responsive. They are ireless in their efforts to care for her.
They sent me appropriate aides from the very first time that matched his personality and needs. I really appreciated they honored my uncle’s specific care wishes as he was not flexible.
The agency is fabulous! I thank God that I found them. My mother was going through a really hard time. The caregiver was so patient and kind and was always understanding of my mom. She recognized that is was the disease talking, not my mom. We had a lot of problems with my mom in the beginning. Many times, Senior Helpers fixed the problem before I knew about it. My mom has a car and she wasn’t letting the caregiver drive the car, she couldn’t get to her doctor’s appointments. Instead of making it a big deal the caregiver took my mom in her own car and took her to the doctor.
My caregiver has been a true companion! She is very pleasant and receptive! She is a positive reflection of Senior Helpers! The agency and the caregiver have been easy to work with.
They understood. They got me the hours that I needed. They are always asking when they can call me. They’re phenomenal! Alex, the owner, came to the facility himself to see the condition my dad was in.
We chose another agency prior to this. This agency is so different. They are like night and day. The other agency just came and did their thing. There were numerous canceled appointments. At Senior Helpers, my main interaction is with Alex, and he's wonderful.
There were a few incidents when caregivers were not able to come, and they would let us know. The agency was really good at keeping us informed about who was coming in their place.
The caregiver makes sure he eats properly, tries to limit his junk food, and sees that he gets enough sleep. She reliably reminds him about medications and lets us know if anything is wrong. The caregiver has a very good judgment as far as his care. She treats him like she would treat her own father.
The caregivers are right there to help me with anything. If I need something they are quick to respond to me. They drop whatever they are doing when I need them. I never have to worry – the way they handle me and do transfers, they make me very comfortable.
We absolutely love Natalie. She is just all about my mom. She exercise her, bathes her, does her nails, talks to her, and prepares all her meals.
In the way they (caregivers) talk to him, they show that they care about my husband.
When my mother decided that she wanted to switch caregivers, they were very good about helping. They go the extra mile to keep things running smoothly.
The caregiver takes upon herself things we don’t ask of her. The caregiver helps my mom to do her leg exercises and I have no idea how to do that. Senior Helpers is a big relief because it feels good to know I can leave my mom with the caregiver.