Welcome to your local Senior Helpers team website, with our office located in Rockville, Maryland. Senior Helpers, Rockville provides services to clients in the Montgomery County, MD and Washington, DC area. As one of the area’s premier home care agencies, we will help you find the proper care for your loved one, no matter where they live in our combined service area. We specialize in providing Personal and Companion Care to individuals who wish to “age in place” – whether it be in their home, an in-law apartment, assisted living community, nursing facility or hospital.
We provide a level of security, comfort, and professionalism to our clients that gives confidence and peace of mind to them and their loved ones. Each year, our dedicated team of caring professionals is privileged to care for hundreds of local families in Rockville, Gaithersburg, Potomac, Bethesda, Glen Echo and the District of Columbia to name a few. We are well-known for our work ethic, compassion, and professionalism, which has helped our staff to become the agency of choice for local hospitals, extended care facilities and healthcare professionals. We are proud of our team, but it is the testimonials from families we have cared for that truly give us cause. Whether for one hour a day or 24/7, we will be there for your family.
What sets Senior Helpers Rockville, MD apart from all those other home care companies?
Caregivers are supervised employees, not independent contractors.
We are not a referral service or "nurse registry," where workers are assigned to cases, leaving families to sort through the fine points themselves such as, who is to pay taxes, unemployment insurance and workers compensation; perform background and reference checks; and whether caregivers are bonded and insured.
Senior Helpers does all these things in advance, along with testing caregiver skills, verifying credentials, conducting a full background check, reviewing driver license history and speaking with families they've worked with before.
Few things are as traumatic as being rushed to a hospital, but when a caregiver cannot call a nurse for advice about how to deal with a medical situation, the only option may be calling 911. Barring a life-threatening emergency, this should not be the first phone call a caregiver makes. Most private-duty home care companies offer little or no nurse support.
Senior Helpers, Rockville, MD employs only Registered Nurse's to oversee all Personal Care to clients, conduct assessments, develop written Client Care Plans, perform follow-up visits and consult with clients and their families.
Proper Steps to the Best Care
Many families have never had to begin the process for in-home care services before. It can be very stressful selecting an agency to help your loved ones. In the initial consultation with clients and their loves ones, there are many questions that they will not know to ask. We strive to help make the entire process simple and stress-free, and calling your local office in Rockville is the first step. A Client Services team member will discuss and review your loved ones’ specific needs, and explain a typical day with the in-home care services that are the best match for the current situation. We will properly outline and summarize the cost of care, and then set up a convenient time to meet with you and your loved one – typically at the location care is needed. This complimentary in-home assessment is part of our normal process, and is designed to introduce your loved one to our services, and describe our mission and our culture. We meet many individuals that are naturally very private and resistant to care. This first meeting assists in creating comfort, and starts the process in gaining their trust and confidence, as well as yours. From here we set up a plan of care that addresses their needs, and a schedule that is affordable and practical. There are no contracts to commit to. Our Service Agreement is highly flexible to meet the needs of each individual client.
As you start to explore the full continuum of care options for your loved one, it becomes obvious that elder care can be costly. We have the experience, knowledge and local partners to assist you in obtaining Veterans Administration benefits, Reverse Mortgages and Life Insurance conversions to pay for In-Home Care. We will also work with your Long Term Care Insurance provider to facilitate the submission and claims process for In-Home Care services.
We look forward to hearing how we can help your family’s specific needs.
Lauren Kroger – President and Owner
Joyce Stocker – Director of Nursing
Anita Juliano - Human Resources Manager
Katrina Barr - Scheduling Coordinator
Office Hours: M - F: 9:00 a.m. - 5:00 p.m.
Local Office Direct: (301) 590-1234
15717 Crabbs Branch Way, Suite 226
Rockville, MD 20855
We attract top notch people who have a passion to serve. Many are very accomplished in their homeland, holding advanced degrees and responsible positions. Some are recent college grads putting themselves through grad school. Most are Certified Nursing Assistants and/or Geriatric Nursing Assistants. But all are proven professionals with warm hearts as well as willing hands.
On any given day we have 40-60 caregivers that have been screened and hired and are awaiting assignment. Here are a few examples:
Julianna holds a Bachelors Degree from the University of Maryland & a Masters from Bowie State. She saved the life of her last client on 3 separate occasions.
Nancy graduated from Watkins Mill HS in Montgomery Village & has completed an Associates Degree at Montgomery College. She is very well spoken, well presented and upbeat.
Brownhilda is both a Certified Nursing Assistant & Geriatric Nursing Assistant with CPR, she is currently studying to become an Registered Nurse. She is tireless & bubbly.
Ovetha is a Certified Nursing Assistant & Geriatric Nursing Assistant with over 20 years of experience. She is also a Sunday School teacher.
Lilly is a Certified Nursing Assistant and a Medication Technician with additional training in Alzheimer’s & Dementia care. She worked with Mother Theresa in her native India.
Marcia is a Certified Nursing Assistant & Geriatric Nursing Assistant with CPR who comes to us via Fox Hill in Potomac. She is a passionate professional.