"Dear Sir,

I am writing regarding one of your employees, Crissie T.

Last December, my daughter and I, though a third party referral, found out about your organization, and arranged for a visit from one of your representatives. We wanted further information and assessments regarding in-home care services for my 88 y/o mother living in The Villages.

Crissie showed up (on time), and with a whole lot of tact, patience and clear communication about your programs and costs. She was thorough, and we all (including my mother) got on board with a trial run with the fewest weekly hours, as my mother was pretty high functioning at that time.

Unfortunately, my mother flipped-flopped two weeks later via a bit of persuasion from my brother and sister-in-law. Looking back, I can see where she was coming from; after all, what better decision could be made than to move in with relatives wooing you. Sadly, things didn't go so well.

I'm not going to explain it all, but what I will explain is that Crissie remained in touch with us, and went out of her way to help me. I remember her making inquiry with someone she knows professionally, and getting back to me a couple of days later with an referral that led to where my mother is presently staying (in an assisted living facility, memory care...in the 8 months since last December, her Dementia had worsened considerably).

I don't know what else to say, but to say thank you for training such a quality young woman. See will be referred to other friends and relatives of my mother and people we know who will be moving down there.

All the best to you and Senior Helpers,"

Pat B


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