The Super Service Award from Angie’s List, which we feature on the front page of our Web site, is given to only the top 5% of businesses. In a sense, it’s a “word of mouth” advertising on which so many of us rely when making decisions about the services we need. This award reflects the many positive reviews our company has received from among the hundreds of families we’ve served in the Orlando area for the past 10 years. We’re thankful these families entrusted the care of their loved ones to my team of caregivers and nurses and other support staff. Their experiences can inform your decision-making process as you consider options for your family. When my wife and I were choosing a home care provider for her mother years ago, resources for independently verifying the trustworthiness and reliability of other companies were not available. Because of this, we were forced to learn the hard way – by trial and error. Over the years my mother in law lived with us, we used three different companies and learned much about the qualities that constitute excellent service and the qualities that shape how we provide care for families today
We never send a stranger. In our experience, one of the most difficult aspects of being the client of a home care agency was having caregivers show up at our door without being properly introduced or prepared, or in the case of having a substitute, not getting any advance notification of a change – then dealing with substitutes who were poorly prepared to provide appropriate care for Marian's mother's needs. With Senior Helpers, this will not happen. A proper introduction will be made. Caregivers are supervised employees, not independent contractors. We are not a referral service or “nurse registry,” where workers are assigned to cases, leaving families to sort through the fine points themselves – whether taxes get paid, whether background checks have been performed, whether they’re bonded and insured. We do all these things in advance, along with testing skills, verifying credentials, speaking with families they’ve worked with before. Nurse support is available 24/7. Few things are as traumatic as being rushed to a hospital on a stretcher, but when a caregiver cannot call a nurse for advice about how to deal with medical situations; the only option may be calling 911. Barring a life-threatening emergency, this should not be the first phone call a caregiver makes. Most private-duty home care companies offer little or no nurse support.
Another way we communicate to prospective clients that we are the best choice for in-home care in the Orlando area is by arranging for Listen360, an independent research company, to survey our clients- any client they wish, any time they wish.
Many reviews are available here. These are among the many hundreds of families we’ve served in our 10 years in busines
Yet another measure of the quality of our care involves a distinction that only 8 percent of home care companies in the nation hold: accreditation
by The Joint Commission. The standards to which we are held exceed those of the state Agency for Health Care Administration by verifying that we focus more effort on quality improvement rather than simply meeting minimum standard.
But that’s not all.We are among a relatively few in-home care providers who are members of the Better Business Bureau, where consumers can verify the track record of a company – looking for records of complaints and whether these were resolved properly and other indicators of trustworthiness.
If you are just starting the process of selecting an in-home care company, it may be helpful to provide some basic information about what we do and some frequently asked questions you may have. To help you answer these questions, we offer a number of guides that we can email or mail to you:
Aubrie Depkin, MHA
Aubrie started with Senior Helpers in the summer of 2012 as a certified nursing assistant before joining our team as our lead scheduler in 2013. She has moved up within the company since then, most recently serving as Director of Operations before taking on responsibility for overall management and direction of the company. Aubrie earned her bachelor’s in health sciences and soon went on to earn her master’s degree in health care administration along with two minors, which focus in marketing and gerontology. She oversees the daily operations of our office, including the wonderful internal staff and our caregivers.
Client Relations Coordinator
Robin was introduced to the company in 2012 when she needed help taking care of her own mother. Senior Helpers was a big part of Robin’s six-year journey of being a family caregiver. Robin’s background is in broadcast radio, so she teamed up with Senior Helpers to host the show “Aging Well with Robin & Mel.” The pull of helping others became stronger after interviewing local experts in the senior industry, so she decided to make a career change to join Senior Helpers as the Client Relations Coordinator. Having been a client, she knows how important it is to ensure a positive experience and provide excellent care to our wonderful clients.
Care Team Coordinator
Crystal oversees all aspects of scheduling our clients and caregivers, including overseeing our Telephony system, an electronic system that records the arrival and departure of caregivers from clients’ homes. She also is involved in ensuring our caregivers are a good match for each of our clients. Outside of Senior Helpers Crystal is a Nationally Certified Emergency Technician. In addition to her pursuing her career and furthering her education, Crystal is a first-time mother of a beautiful baby boy.
Elizabeth Velez, RN
Director of Nursing
Elizabeth, or “Liz”, started in home care at Senior Helpers as a home ealth aide and worked in the office as a care team nurse after she graduated from nursing school. She then decided to further her clinical experiences in other fields. She worked on a Pediatric Observation Unit and Mother Baby Unit during her time away from Senior Helpers and loved helping the future generations of our world! Currently, Liz is back at Senior Helpers part time and working at a rehabilitation hospital, as well. Liz feels that being a nurse is more than a job or a safe career option; it is a true blessing!
Leslie Murphy, RN
Care Team Nurse
Leslie oversees the care being provided to our clients by supervising our caregivers and ensuring that care plans are appropriate for their needs. She brings to us her vast experience in the nursing industry. She earned her degree from Valencia State College. She has worked in ICU, oncology, reconstructive surgery roles, but her favorite part of it all has been serving in Mexico on medical mission trips. She volunteers with Shepherd’s Hope Clinic as well. Leslie lives in Oviedo with her husband and three dogs. She is native to Winter Park and thoroughly enjoyed growing up in this area.
Noelle joined the Senior Helpers team after completing her bachelor’s degree in hospitality management from the University of Central Florida; she has more than eight years of experience in the hospitality industry. Noelle is responsible for assisting in daily administrative tasks such as directing phone calls, assisting with long term care insurance submissions, and reviewing our caregiver progress notes. She also ensures our caregivers have all the supplies they need to be successful in the homes of our clients, as well as greeting everyone who comes through our door, welcoming them like they are family!
Community Relations Manager
Missy represents Senior Helpers in the community by serving as a liaison with physicians and other professionals serving the senior community in the Orlando area. She initially joined Senior Helpers as a scheduler, all the way from Michigan. Missy has a vast array of experience in customer service, scheduling, and behavioral health administration. She is pursuing her degree in business administration from Southeastern University. In addition to her career and education, Missy is a devoted mother of two and enjoys being with her church family.
Tori Clay, M.S.
Tori Clay has spent the last 10 years in a variety of social service positions. As operations manager, she currently collects and tracks our data, manages any day to day office needs, works with long-term care companies to make sure our clients have continual service, as well as helping our care team with setting up services for new clients. She previously served as a client relations coordinator. Tori has a bachelor’s degree in business management from Florida State University and a master’s in nutrition and exercise science from the University of Central Florida. She is pursuing her master’s in social work through Florida State University. She also loves running, traveling, reading, and curling up with her cat and dog.
Human Resources Manager
Ashley is Human Resources Manager, and her role principally involves recruiting caregivers to the Senior Helpers team and ensuring they all meet all of the Senior Helpers standards as well as remain current on all their certifications and training requirements. She has a bachelor's degree in education from the University of South Florida. She is a native Floridian. Ashley enjoys spending time with her family and being connected with her church home in Seminole County. She has a passion for working with others and an amazing attention to detail.
Care Team Support Specialist
Sharyn joined the Senior Helpers after the company began providing care for Sharyn’s mother. She was so impressed with the compassion and support she received, that she eventually joined our team! Sharyn currently works closely with human resources and nursing staff to hire and oversee caregivers. Sharyn interviews job applicants and helps ensure our new employee orientations run smoothly. Sharyn is originally from New York City and graces this office with her fabulous accent!
Ana P. DeLane
Social Media Director
Ana joined Senior Helpers in 2010 and has worked in many roles, from caregiver to scheduler to regulatory compliance. In the summer of 2013, she found her calling as our media director, writing and editing our newsletter, as well as for our Web site and for our Orlando Sentinel blog, while posting interesting content on our FaceBook page. Ana is a retired teacher.
Mary Jo Murch
Mary Jo was the first employee of Senior Helpers in 2008 and helped in many ways before moving with her family to Virginia, where she’s a virtual assistant who has helped in a variety of ways, currently mostly with accounting-related functions.