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Questions to Ask a Home Health Service

There are reportedly over 12,000 home health agencies in the United States. Further, over 5 million patients are said to use home health services each year.
According to the Minnesota State Demographic Center, “Between 2010 and 2020, the population 65+  will increase by 40 percent, while the under-65 population is forecasted to increase by about 4 percent. Between 2020 and 2030, the comparable figures are 36 percent in the older group and less than one percent for the younger group.”

The demand of home health care in Minnesota is growing exponentially. If you’re evaluating home health for your parent or loved one, here are some questions that will help you find the right caregiver that aligns with your needs and your values.

Home Health Certifications and Credentials
1. Is your agency licensed by the state of Minnesota?
2. Is your organization certified by Medicare and Medicaid?
3. What is the process for reporting non-compliance?
4. Can you provide references who I can connect with on experience and quality of care?
 
Caregivers for Parents

1. What qualities values do you hire your caregivers based on?
2. What are your organization’s values that you operate on?
3. Can my parent (or loved one) meet their caregiver before we hire them?
4. What is the process if my parent would like a different caregiver?

Home Health Services
1. Are your caregivers trained in Alzheimer’s care or dementia care, specifically?
2. What types of services do your Caregivers provide?
3. When and for what services will I incur extra charges?
4. How many hours per week are we required to contract?
5. Do your caregivers participate in regular continuing education?

Home Health Cost in Minnesota
1. How does your organization charge for services? Per hour?
2. Do you work with VA assistance?
3. What types of financial assistance might be available for us?
4. What other fees or expenses should we be expecting?
5. Do we get charged for holidays, sick days, etc?

Communication
1. How will I be updated on my parent’s care?
2. What is your organization’s protocol for communicating emergencies?
3. Who is our go-to person for asking questions, communicating progress, etc.?

Asking the right questions will help you and your family make the best choice for your loved one. This is a big decision, and we’re here to support and help you through the process. If you want to go through these questions, or ask additional questions that will help you get a better feel for who we are, please contact us. We’d be happy to help you through this big decision!