Frequently Asked Home Care Questions

Below are several questions Senior Helpers frequently receives from clients seeking senior care services. If you don't see your question answered here, please contact us.

How will you find the right caregiver for our family?
During the initial assessment, we take detailed notes about your loved one's hobbies, interests and needs. We then review our caregiver pool to find the person with the matching personality and skills. A member of our Madison, WI team will also be present on the first day of home care for the caregiver introduction and to ensure a smooth start.
Do you train your caregivers?
Yes, absolutely. We start by hiring the best caregivers in our area—skilled, dedicated, compassionate people who have a desire to help seniors live more independently. Our new employees go through an extensive orientation that includes client care, infection control, and documentation. We also provide frequent training workshops for our caregivers on a variety of topics, such as Caring for Seniors with Parkinson’s, Reducing Fall Risks, Safe Transfers, and our nationally acclaimed Senior GEMS program for assisting clients with dementia.
Do I pay the caregiver directly?
No, you should never pay a caregiver directly. The client or a designated family member will receive an invoice every other week. Payments can be made to our office by check, automatic withdrawal from your bank, or credit card.
What can I expect in a typical day with my caregiver?
We consider each client’s situation to be unique and special—so it really depends on the type of service requested. During the initial assessment, our Client Service Manager will meet with the client and their family members to discuss the best plan of care and available services. Some of our clients like their caregivers to prepare nutritious meals, provide transportation to appointments, and do light housekeeping. Other clients need our caregivers to assist them with personal care such as bathing and dressing, medication reminders, and help with walking. All of our caregivers are encouraged to keep clients as active as possible with outings, exercise, mind-stimulating games, and good conversation.
Will we have the same caregiver every time?
We make every effort to provide consistent caregivers for our clients. In most cases, we will set up a regular schedule with one primary caregiver, as well as train a second caregiver as a backup. Some clients, such as those who request several hours of service a day, find they enjoy meeting a variety of our wonderful Senior Helpers. Our goal is to make sure our clients and their families are comfortable and happy with their caregivers.
What do I do if I don't like my caregiver?
Our Schedulers and Client Service Managers work closely together to strive for great matches between caregivers and clients. However, if a client or a family member is uncomfortable with a certain caregiver, we will be happy to make a change. We are always just a phone call away to assist you.
What happens if our caregiver gets sick or can't come that day?
On days when your caregiver is unavailable, we will provide another caregiver who is a wonderful match for the client. We will call to notify you of the situation and assure you that you will still receive excellent care for the day.
What types of specialty services do you provide?
Here at Senior Helpers of Madison, we have a Registered Nurse and Senior Care Manager (LCSW) to assist with special medical needs, transitions home from the hospital, and coordination of care as needed. We have built a reputation in our area for being able to provide high quality in-home services—at a moment’s notice. The majority of our caregivers have Certified Nursing Assistant training and all of them have a special heart for helping seniors. Senior Helpers also uses a nationally acclaimed training program called Senior GEMS to thoroughly equip our caregivers with the knowledge and skills necessary to care for seniors with Alzheimer’s and dementia. We also have worked with the Wisconsin Chapter of the American Parkinson’s Disease Association to provide excellent training for our caregivers.
Can Senior Helpers help with medication?
When provided with a schedule, our caregivers can remind our clients to take medication at appropriate times. If more help is needed, our Supervising RN will visit the client’s home to create a medication schedule.
What do you mean by "light housekeeping"?
Our caregivers are happy assist with everyday chores to keep the home tidy, including dishes, laundry, ironing, dusting, bathroom, vacuuming, and changing linens.
What happens if our loved one goes into the hospital?
Senior Helpers will be available for you as much or as little as you need us during this stressful and difficult time. As soon as you are able, please call our office to let us know the specific situation and estimated length of the hospital stay. Often our clients request that their caregivers come to the hospital or rehab facility for more individualize care, companionship, and respite for family members. We can also assist with the transition back home and make sure our seniors follow the steps recommended by their doctors.
How quickly can service start?
Right away. Senior Helpers is known for our quick-start home care approach which provides the care you need, when you need it. We have helped many new clients and families the same day they have called our office. We want to have as much information as possible to create a specialized plan of care for our clients, and a visit to your home is the best way for us to assess the care needs.
Do I have to sign a contract or keep services for a specified period of time?
We have a standard service agreement that outlines the services that we will provide and our general policies. You can, however, cancel our services at any time with two weeks’ notice.
Can I make changes to the schedule if I have an appointment?
Absolutely! As soon as you know of the change, just call our office and ask to speak to a scheduler. When you need to change the time or day of your regularly scheduled service, we ask for a 48 hour notice to avoid service charges.
If I have a problem or question, whom should I contact?
If you have any concerns or questions, please don’t hesitate to call the main number of our office. We will put you in contact with the appropriate staff member to answer your question and assist you. We are available 24/7 for our clients and have an on-call manager evenings and weekends to help you.

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