One of the reasons that Senior Helpers has become the care provider of choice for the greater Westford region is our commitment to building a team with individuals that share the same passion for providing only the highest level of care and support to our clients and their family members.
The local Westford Senior Helpers organization has been drawn together by their desire to serve others. Each team member lives in MetroWest and believes strongly in supporting their community. We take pride and continually strive to give each of our families the individual attention they deserve.
Senior Helpers MetroWest is co-owned by Jim and Elizabeth DiGiorgio. Born and raised in Massachusetts and residents of the Nashoba Valley region for more than 30 years, the DiGiorgio’s made the decision to enter the In-Home Care business after experiencing the daunting task of finding professional, experienced and compassionate caregivers for their own parents. Our Westford, Massachusetts office serves seniors living in the communities of northwestern Middlesex County.
We specialize in providing Personal and Companion Care to individuals who wish to “age in place” — whether it be in their home, an in-law apartment, assisted living community, nursing facility or hospital.
We proudly serve communities in and around Westford, including Ayer, Devens, Groton, Harvard, Littleton, Pepperell, Bedford, West Groton, Nagog Woods, Boxborough, Acton, Carlisle, Concord, Lincoln, Billerica, Chelmsford, Dracut, Dunstable, Lowell, North Billerica, North Chelmsford, Tewksbury, and Tyngsboro.
What sets Senior Helpers MetroWest apart from all those other home care companies?
- Never a stranger at your door
In our experience, one of the most difficult aspects of being the client of a home care agency is having caregivers show up at your home without being properly introduced or prepared, or in the case of having a substitute, not getting advance notification of a change — then dealing with a poorly prepared fill-in that can’t provide appropriate care.
With Senior Helpers MetroWest, this will not happen. A proper introduction and review of our care plan will always be made by one of our office staff.
- Caregivers are supervised employees, not independent contractors
We are not a referral service or "nurse registry," where workers are assigned to cases, leaving families to sort through the fine points themselves such as, who is to pay taxes, unemployment insurance and workers compensation; perform background and reference checks; and whether caregivers are bonded and insured.
Senior Helpers does all these things in advance, along with testing caregiving skills, verifying credentials, conducting a full background check, reviewing driver license history and speaking with families they've worked with before.
- Nurse support
Few things are as traumatic as being rushed to a hospital, but when a caregiver cannot call a nurse for advice about how to deal with a medical situation, the only option may be calling 911. Barring a life-threatening emergency, this should not be the first phone call a caregiver makes. Most private-duty home care companies offer little or no nurse support.
Senior Helpers MetroWest employs not only a Registered Nurse/BSN, but also a Licensed Social Worker/Registered Nurse to oversee all Personal Care clients, conduct assessments, develop written Client Care Plans, perform follow-up visits and consult with clients and their families.
- Affordable options
As you start to explore the full continuum of care options for your loved one, it becomes obvious that elder care can be costly. We have the experience, knowledge and local partners to assist you in obtaining Veterans Administration benefits, Reverse Mortgages and Life Insurance conversions to pay for In-Home Care. We can also work with your Long Term Care Insurance provider to facilitate the submission and claims process for In-Home Care services.
- Quality Assurance — Our commitment to continuous improvement
One way we demonstrate to families that we are the best choice for in-home care in the greater Westford area is by arranging for Listen360, an independent research company, to randomly survey our clients.
The results: for the fourth year in a row, Listen360 has recognized Senior Helpers MetroWest as being among the top 5% of home care companies whose clients were surveyed, evaluating client satisfaction in areas such as caregiver training, communication, overall quality of care, caregiver performance, and responsiveness to problems, to name just a few of the 12 measures. Copies of these monthly surveys and testimonials from the families we serve are always available for your review.
Yet another measure of the quality of our care involves a distinction that fewer than 25% of home care companies in our state have earned: Accreditation by The Home Care Alliance of Massachusetts. The standards to which we are held by HCA of MA exceed the home care licensing requirements of The Massachusetts Executive Office of Labor and Workforce Development by verifying that we focus more effort on quality improvement, ethical business standards, and superior employment practices. The goal of these standards is to ensure that our clients receive safe, competent, quality, and respectful home care services.
- Always speak to “live person” when you call
Senior Helpers MetroWest understands that when your family needs assistance caring for a loved one, you don’t want to leave a message on a recorded line or talk with an answering service.
We don't use telephone answering machines or a message center. When you call our office you will always get a Senior Helpers MetroWest employee that will be able to answer your question or, very quickly return your call and provide the requested information.
- Complimentary Guides
If you are just starting the process of selecting an in-home care company, it may be helpful to obtain some basic information about what we do. To help answer your questions, we offer a number of guides that we can email or mail to you:
· Personal and Companion Care and Transportation Services
· Affordable Options for Home Care Services
· Hospital and Rehabilitation Facility Discharge Program
· Caring for Loved Ones with Alzheimer's and Dementia
· Full-time Care or Live-In Care Options
· Surgery Recovery Assistance
At Senior Helpers MetroWest, we strive to provide the best elder care so that seniors can live happy and healthy lives at home while maintaining their independence. Contact us today via email or, call us and see how Senior Helpers can serve the needs of your family.