Communication and behaviors of those with dementia.

Date of Event:
November 5, 2019 from 8:00am – Noon (Healthcare Professionals, 3 CE’s available)
November 5, 2019 from 2:00pm – 5:00pm (Open to the general public)

Host: Senior Helpers
Presenter: Teepa Snow

Teepa L. Snow, MS, OTR/L, FAOTA

P.O. Box 430
Efland, NC 27243



Master of Science University of North Carolina at Chapel Hill
September 1978 - May 1980
Occupational Therapy

Bachelor of Science Duke University
September 1972 - May 1976
Zoology, magna cum laude


6/13-present CEO, Owner, Master Trainer Positive Approach, LLC
Lead Speaker, Lead Trainer, Head Coach & Lead Mentor
PO Box 430, Efland, NC 27243

7/1/92 – present Consulting Associate Duke University School of Nursing, Durham, NC

About Teepa Snow

Today’s Voice for Dementia, Teepa Snow is one of the world’s leading advocates and educators for anyone living with dementia. Teepa’s philosophy is reflective of her education, work experience, medical research, and first-hand caregiving experiences. Her advocacy efforts led her to the development of the GEMS® dementia classification model and the Positive Approach® to Care training strategies.

Teepa Snow is an occupational therapist with 40 years of rich and varied clinical and academic experience. She presents with extraordinary expertise and humor to audiences large and small throughout the world. Her company, Positive Approach® to Care (PAC) provides on-line and in-person services, training, and products to professionals, family members, the lay public, and people living with brain changes internationally. Her GEMS® State Model for understanding progression and change in ability, combined with her PAC™ Skills, form practical and effective strategies and techniques for individuals and agencies seeking to optimize care and support for those living with dementia and their care partners. These user-friendly approaches provide guidance and leadership to national efforts to promote best practices. PAC is collaboratively working to change the culture of dementia care, one mind at a time in over 30 countries worldwide.

As the Education Director of Eastern North Carolina’s Alzheimer’s Association, she helped to create the nation’s award winning DVD entitled Accepting the Challenge: Providing the Best Care for People with Dementia. Through her work developing Positive Approach to Care, there are many more resources and options for support and help, both online and in person.

Her company, Positive Approach, LLC, was founded in 2006 and offers person centered training opportunities in the United States, Canada, Australia and the UK. If you visit, you’ll find educational video clips, DVDs, books, information on individual certifications, online support groups, newsletter subscriptions, and onsite training. And you can sign up for the free Dementia Journal which goes out every month.

Until There’s a Cure, There’s Care! ™

Educational content provided by Positive Approach is used with permission and based on the GEMS® and the techniques, strategies and overall approach to care created and developed by Positive Approach, LLC. REFERENCES
Available upon request

Fees and cancellation policy
November 5, 2019 from 8:00am – Noon (Healthcare Professionals, 3 CE’s available)
$10 per healthcare professional
$20 per healthcare professional (includes 3 CE’s)
8:00am – 9:00pm Registration, Snacks and Vender Tables
9:00am – 12:00pm Coping with Challenging Behaviors in Dementia Care

November 5, 2019 from 2:00pm – 5:00pm (Open to the general public)
$5 per person
2:00pm – 3:00pm Registration, Snacks and Vender Tables
3:00am – 5:00pm The ABC’s of Dementia and Caregiving – Essentials for good care

For either show, you must register by 5:00pm Monday November 4, 2019
Refunds are available for any cancellations received by 12:00pm Friday October 25, 2019.

Outline for the morning seminar targeting professional healthcare workers

  1. Discuss typical ‘challenging behaviors’ that often occur during dementia progression
  2. Describe the six major factors that may be used to determine causes of ‘challenging behaviors’
    1. The person and their history and preferences
    2. The current level and type of dementia
    3. The environment
    4. Other medical, sensory, and psychiatric conditions on behaviors
    5. The care partners and their approaches and interactions
    6. The day and how it all fits together
  3. Introduce the concept of empathetic and supportive communication
  4. Highlight key physical and verbal techniques to be used to improve interactions
  1. This session is designed to help healthcare professionals better understand why the person they are trying to help may at times exhibit ‘challenging behaviors.’ It will focus on looking beyond the disease to recognize other possible factors that may be causing or contributing to the challenges.  Clinicians, social workers and counselors will be introduced to the ‘six pieces of the puzzle’ that may be used to help determine these contributing factors.  This problem-solving approach will be presented to help learners reduce the intensity, frequency, or occurrence of challenges.  This session will also help healthcare professionals develop better communication skills when working with people living with dementia by emphasizing the value of empathetic and supportive communication. The overall goal of the session is to reduce or minimize unproductive conversations and resistive behaviors by using effective verbal and physical skills.
  1. By the end of the session, Clinicians, Social Workers and Counselors will be able to:

    1. Describe the six factors that may be used to determine what may be contributing to ‘challenging behaviors’
    2. Discuss the value of knowing the person and their history in effective communication efforts
    3. Describe and use empathetic and supportive communication techniques when interacting with a person living with dementia
    4. Discuss and demonstrate verbal and physical techniques to increase the probability of positive interactions
  1. Target Audience; Social Workers, Nurses, Licensed Professional Counselors/Licensed Mental Health Counselors.
  1. Content of this presentation applies to all levels – beginner, Intermediate and advanced.
  1. 3 CE’s will be available for attending this seminar.
  1. Grievance Policy - Commonwealth Educational Seminars (CES) seeks to ensure equitable treatment of every person and to make every attempt to resolve grievances in a fair manner. Please submit a written grievance to Kate Fugate,, 814.454.9500. Grievances would receive, to the best of our ability, corrective action in order to prevent further problems.
  1. Accommodations for the Differently Abled - The Zem Zem Shrine Club Facilities are handicap accessible. Individuals needing special accommodations, please contact Kate Fugate,, 814.454.9500
  1. It is the participant’s responsibility to check with their individual state boards to verify CE requirements for their state.
  1. Continuing Education Credit is through Commonwealth Educational Seminars for the following professions: Social Workers, Nurses, Licensed Professional Counselors/Licensed Mental Health Counselors.

Social Workers: Commonwealth Education Seminars (CES) is entitled to award continuing education credit for Social Workers. Please visit CES CE CREDIT to see all states that are covered for Social Workers. CES maintains responsibility for this program and its content.

Nurses: As an American Psychological Association (APA) approved provider, CES programs are accepted by the American Nurses Credentialing Center (ANCC). These courses can be utilized by nurses to renew their certification and will be accepted by the ANCC. Every state Board of Nursing accepts ANCC approved programs except California and Iowa, however CES is also an approbed Continuing Education provider by the California Board of Registered Nursing (Provider # CEP15567) which is also accepted by the Iowa Board of Nursing.

Licensed Professional Counselors/Licensed Mental Health Counselors: Commonwealth Educational Seminars (CES) is entitled to award continuing education credit for Licensed Professional Counselors/Licensed Mental Health Counselors. Please visit CES CE CREDIT to see all states that are covered for LPCs/LMHCs. CES maintains responsibility for this program and its content.




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Senior Helpers has been a National Leader in Professional In-Home Care since 2002. The local office of Senior Helpers first opened in 2008 and is now one of over 300 offices around the country. During the past decade, Senior Helpers’ local reputation for quality care and reliability has spread throughout Erie and nearby counties. We realize that even the normal aging process can prevent people from doing some of the things they used to.

That’s why our positive approach to home care focuses on what people can do, not what they can’t do. Our main office is located in Erie on 31st and State St. with a satellite office in Warren PA. We provide services in Erie and surrounding counties including Crawford, Clarion, Forest, Venango and Warren.

For many families, deciding on the right care for their loved one is a daunting task that many experience for the first time. At Senior Helpers, we make the entire process easy and stress free. Our years of experience in home care allow us to steer you down the right path. We specialize in making life easier for you and your loved one. Your peace of mind starts with a simple phone call to 814.454.9500. Whether you just need a few hours a day or 24/7 care, Senior Helpers is available to assist you. We even provide a free in-home assessment to make sure we can fulfill all your specific needs!

Our services range from companionship, meal prep and light housekeeping to shopping, laundry, medication reminders and personal care! Since each client’s needs vary, we conduct an initial consultation to review what home care services would be a good match for your current situation. We then map out what a typical day of home care would consist of and determine how many hours a week you need assistance. A more in-depth listing of services is as follows;


  • Caring companionship and conversation
  • Help with hobbies
    • scrapbooking & games
    • gardening
    • sports & news
  • General shopping and errands
  • Transportation to appointments


  • Customized care plans
  • Cueing programs to stimulate memory
  • Constant patient monitoring
  • Supervise medication and daily activities
  • Fostering of supportive communication
  • Promoting a positive environment
  • Providing meaningful activities

Home Support

  • Laundry & ironing
  • Kitchen & bath cleaning
  • Vacuuming & dusting
  • Meal preparation & washing dishes
  • Caring for pets and plants
  • Changing bed sheets


  • Dressing and grooming assistance
  • Medication reminders
  • Diet monitoring and meal planning
  • Help with ambulation and transfers
  • Help with bathing and toileting
Erie Headquarters Warren Office
Senior Helpers Senior Helpers
3104 State St.
Erie PA 16508
Phone: 814-454-9500
Toll Free: 1-866-241-4383
Fax: 814-454-9501
Key Bank Building
315 2nd Ave., Suite 310
Warren PA 16365
Phone: 814-406-9014
Toll Free: 1-866-241-4383
Fax: 814-406-9116

Contact Us Call Us at 814-454-9500 or Request a Call Back

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