Welcome to your local Senior Helpers team website, with our office located in Urbandale, IA. One of 300 Senior Helpers offices nationwide, our office serves the entire Central Iowa area, including but not limited to Adel, Altoona, Ankeny, Bondurant, Carlisle, Clive, Dallas Center, Des Moines, Grimes, Indianola, Johnston, Mitchel lville, Norwalk, Pleasant Hill, Polk City, Urbandale, Van Meter, Waukee, West Des Moines and Windsor Heights.
Senior Helpers of Central Iowa was opened in 2008 and is locally owned. Senior Helpers has been trusted as the premier reliable partner to assist with senior care needs. Expanding our in - home care and senior services across Central Iowa, we are able to accommodate the increasing need for higher quality home care. The safety of our clients is of primary concern to us. We provide security, comfort and professionalism to our clients and their families, with our goal to lift the burden and provide peace of mind for both the client and the family.
We pride ourselves on having the best and most compassionate caregivers in our area. We work hard to match up your loved one with the most appropriate caregiver(s). We have extensive training programs for our caregivers to prepare them for whatever circumstance they may find in the home. Our Alzheimer’s and Dementia training program is considered the best in the indus try. Our Parkinson’s training is also second to none. However, we do not just train our staff. We also offer training to family caregivers and other family members of our clients. It’s important that you know what to expect as well. We take our responsibility of informing our families and community very seriousl
Senior Helpers is well known for our work ethic, compassion and professionalism, which has helped us become the home care agency of choice for local hospitals, residential communities, and healthc are professionals. Having the highest standards in the industry is important to us, and has allowed us to be recognized as “Best of Home Care” by Home Care Pulse in 2013, 2014, 2015, 2016 & 2017. We are proud of these honors, but it is the testimonials from families we have cared for that truly gives us pause. Whether for one hour a day or 24/7 care, we will be there for your family.
Paula - Executive Director
Paula’s passion for caregiving comes from her personal experience caring for her mother. Paula truly understands what people in-need and their loved ones must overcome. Paula loves being able to help the entire family and show them how to keep their loved one at home - where they really want to be. “There’s no place like home.” - *Dorothy Gale*
Julie, RN - Care Coordinator & Director of Nursing
Julie was born and raised in Carroll County, Iowa. She has two children and four grandchildren. She graduated with an ADN degree in 1980, and has made a career working in hospital settings, as well as home care, for both children and adults. She received her certificate in Aging Services Management in 2007. Since then, she has worked in marketing and nursing at assisted living communities, as well as private duty with agencies and insurance companies. She started with Senior Helpers in December 2015.
Katie - Administrative Assistant & Client Services
Katie enjoys working at Senior Helpers because she feels we have such a big impact on our clients, and their family members. It is easy for her to talk to people about Senior Helpers because she believes in the services they provide. She has seen firsthand how we can improve lives and give families peace of mind. What could be more rewarding?
Caitlin - Scheduling Coordinator
Caitlin has always known she wanted to help people, starting at a young age. She has been a CNA for six years and loves working at Senior Helpers because it fulfills one of her life goals of helping others. As the Scheduling Coordinator, Caitlin knows the caregivers she schedules are helping because they care about the clients.
Ann, BSN, RN - Training Coordinator
Ann is a nurse with over twenty years of experience caring for older adults in a variety of care settings. She is a qualified nurse aide instructor and will complete her Master’s in Nursing Education in August 2017. Ann is passionate about helping caregivers develop confidence, competence, and compassion in their care for older adults. She enjoys reading, writing, being outdoors, and spending time with her family.
Susan - Owner | Ankeny
Susan prides herself on being a resource in the caregiving industry. After years of working with seniors and hearing from people that they wanted to remain in their home for as long as possible, she decided to join the Senior Helpers family. She was particularly impressed with their Senior Gems® approach www.seniorhelpers.com/services/senior-gems which is about creating a positive environment that focuses on what the senior can do, rather than what they can’t and building a plan of support around that. Susan believes that serving seniors is important work and is passionate about helping to improve the quality of life for the families that she serves. An active community member, Susan is involved with the Ankeny Chamber, networking groups including Central Iowa Network, Healthcare Providers Network of Polk, Dallas and Story County as well 100 Women Who Care Ankeny, an organization that coordinates funding for local community charitable organizations. Susan, her husband Patrick and adult son Andrew all live in Ankeny, but are former Minnesotans. They enjoy following the sport of hockey, travel and many outdoor activities such as biking, golf and fishing.
Jeff - Owner
Jeff’s passion for senior care was developed when he was the primary caregiver for his mother after she had a stroke. She moved into his home, and he experienced the joys and frustrations of being a family caregiver. He knows the difficulties of finding the right caregiver, and uses his experience as a basis for hiring the best people and managing Senior Helpers. He especially enjoys working with families to ensure their loved one receives the best possible care. He enjoys spending time with his family, his church family, helping in the community, and being outdoors doing almost anything.
We invite you to call and speak with a professional care consultant. We will answer your questions honestly and directly without any pressure to move forward unless you so choose. Bringing a home care agency into your loved one’s home is a huge decision with multiple implications, and you should approach it cautiously but with a sense of purpose. Find a care partner you can trust. We believe we are that care partner. After discussing your needs by phone, either our Executive Director, Director of Nursing, or Owner will come to the home and discuss your needs with the family. You can then make an informed determination of the care you are seeking.
We also offer after - hours consultation by phone to assist with your research in choosing the most appropriate care provider for in - home senior care services. Simply call us at 515-251-7444 to speak to a care consultant. We are happy to provide this information whenever you need it.
Many families have never had to begin the process for in-home care services. It can be very stressful selecting a home care agency to help your loved ones. In the initial consultation with clients and their families, there will probably be many questions you will not know to ask. We strive to help make the entire process simple and stress-free, and calling our local office at 515-251-7444 is the first step. The sooner you reach out to us, the better you will feel by having your questions answered. You will also have less anxiety after receiving advice and recommendations from our experienced staff.
A Client Services team member will discuss and review your loved one’s specific needs, and explain a typical day with the in - home care services that are the best match for the current situation. We will properly outline and summarize the cost of care, and then set up a convenient time to meet with you and your loved one – typically at the location care is needed. This complimentary in - home assessment is part of the normal process, and is designed to introduce your loved one to our services and describe our mission and our culture. We meet many individuals that are naturally very private and resistant to care. This first meeting assists in creating comfort, and starts the process in gaining their trust and confidence, as well as yours. From here we set up a care plan that addresses their needs, and a schedule that is affordable and practical. There are no contracts to commit to. Our Service Agreement is highly flexible to meet the needs of each individual client. We look forward to hearing how we can help your family’s specific needs.
Office Hours: M- F 8:00 a.m. – 5:00 p.m.
2951 86th Street Urbandale, IA 50322
Senior Helpers is pleased to offer monthly training for clients, caregivers, family members and community partners. You do not have to be a family member of a current client to attend. The sessions are open to anyone who wants to know more. This program will offer insight into the best possible care through all stages of Parkinson's disease, Alzheimer's and dementia.
Senior Helpers is a leader in the in-home care industry when it comes to Alzheimer's and dementia care with the program Senior Gems®. Developed by nationally renowned dementia expert Teepa Snow, the focus of Senior Gems® is on what people with dementia can do, instead of what they cannot do. Teepa's gems classification system (based on the Allen Cognitive Disability Theory) allows us to understand which stage of dementia the person is experiencing so the best service plan can be created for that individual.
Senior Helpers has developed a new Parkinson's Care program called Balancing Act®. In collaboration with staff at Johns Hopkins Parkinson's Disease and Movement Disorders Center, Senior Helpers has designed a program that discusses symptoms of Parkinson's disease and offers strategies and techniques for managing Parkinson's. Senior Helpers has partnered with the Michael J. Fox Foundation to advance Parkinson's education
Please call our office if interested in either GEMS or Parkinson's training. If you would like to bring one of these training programs to your organization or group, please call our office to set that up. We can tailor the program to the time and dates you have available. We hope to see you soon!