Chicagoland North Staff

Staff Members

Steve Pearl: Senior Advocate & Chief Financial Officer

Suzanne Welsch: Senior Advocate & Client Support Manager

Hilary Mills: Senior Advocate & Client Support Manager

Ruth Pea: Senior Advocate & Administrative Assistant

Ana Goldman: Senior Advocate & Client Services Manager

"You bring two assets to families that are beyond value…personal caring and understanding of people, and, a level of professionalism that is sensitive to the needs of families. Your caregivers bring comfort, confidence and they remove the loneliness. We are truly grateful for their compassion and commitment." AO, Round Lake, IL

Our office was honored to be selected the Chicago-area Cares Affiliate Office for the Alzheimer’s Foundation of America (AFA). And, our Senior Gems ® Program, with geriatric occupational therapist, Teepa Snow, continues to help more and more families help their loved ones, and themselves, with Alzheimer’s, Parkinson’s and other types of dementia.

We are also proud to have been ranked as One of the Top Home Care Agencies in North America, for the last 5 years in a row, by Home Care Pulse®, the leading independent customer satisfaction research firm in our industry.

Senior Helpers Chicagoland North/Northwest, assists people in so many ways. From meals, and medicine reminders, errands and driving, to laundry, shopping, companionship, housekeeping, visiting friends, Alzheimer’s/Parkinson’s/dementia care, toileting, bathing, walking, dressing, exercise, surgery prep and recovery--and more.

Our office

  • Is licensed by the State of Illinois Department of Public Health
  • Conducts one of the most comprehensive caregiver screening and training process in the industry—far beyond state requirements
  • Offers care programs of just 1 hour per week to 24/7 live-in
  • Provides ongoing, on-site care management and supervision
  • Enables 24/7 emergency access to our leadership team
  • Provides one-on-one professional and community Alzheimer’s/Parkinson’s/Dementia education, screening and access to our Alzheimer’s Foundation of America Dementia Resource Center

All of our caregivers are American Citizens or people legally authorized to work here. They all speak English. They are bonded, insured Senior Helpers employees, not independent contractors or people not cleared to work in the U.S. So, you needn't worry about being held liable for their employment taxes, unemployment insurance, overtime or being sued if your caregiver is hurt on the job. You pay no finder’s fees to Senior Helpers, and, if our caregiver is unable to make it to work, we find a qualified replacement.

To help ensure the best possible customer safety, care and satisfaction we also assign an experienced industry Client Services Manager to each client. Their role is to learn as much as possible about our client's needs--and wants. They introduce the caregivers to our clients. They provide oversight and coaching to the caregivers and regularly communicate with our clients, and their family members to help ensure the highest level of service, satisfaction and safety.

Our caregiver training program exceeds state regulations…as does our extensive background screening process. As required, every caregiver must be fingerprinted and then approved by the Illinois State Police and the Illinois Department of Public Health. In addition, we also conduct a national criminal background search, a medical fraud and abuse, sexual abuse and social security number screen, a driving record, car insurance and driver's license check. Additionally, we interview people three times and secure Homeland Security E-Verify clearance to hire each individual.

Senior Helpers provides services from nearly 300 offices internationally. We’re one of the largest and most respected companies in our industry.

Our job is to improve and enrich the lives of seniors and bring peace of mind to their families. See Testimonials. We will work very hard to assist you in any way possible. We look forward to hearing from you to schedule an initial introductory meeting. There is no charge for this meeting, or, our development of a proposed Customized Care Plan.

We serve the North and Northwest suburbs of Chicago including Park Ridge, Des Plaines, Glenview, Northbrook, Winnetka and Glencoe, to Arlington Heights, Mt. Prospect, Palatine, Schaumburg and Buffalo Grove and to Deerfield, Riverwoods, Highland Park, Lake Forest, Lincolnshire, Gurnee, Libertyville, Mundelein and the surrounding areas.

We hope you never need our help—but if you do, we’ll be there for you and your family.

Certified Senior Gems Dementia & Parkinson’s Educators

Alzheimer's Foundation of America Qualified Dementia Care Providers

“When mom had a problem the agency owners went out at 10:30 at night. They really care. I did a lot of homework and they have the best reputation. Senior Helpers is as top notch as you can get.” DL, Highland Park, IL.


Senior Helpers has taken a bold step by telling the world that age does not erase hopes and dreams. And by implementing the Virtual Dementia Tour companywide, Senior Helpers has further demonstrated its commitment to those it serves. Senior Helpers is proud to support Second Wind Dreams® on this mission by encouraging donations, raising awareness, and sensitizing the world to dementia as a corporate partner.

What is the Virtual Dementia Tour?

Learning to create a positive environment for those with dementia can only come from attempting to walk in their shoes. Created by P.K. Beville, a specialist in geriatrics, this valuable, easy to follow experiential tour is designed to instill hope in professional and family caregivers, providing them with a tool to move from sympathy to empathy and better understand the behaviors and needs of their loved ones and patients.

Interested in learning how you can bring the Virtual Dementia Tour to you?

Contact us today to help us and you learn more about changing the perspective on aging!

"Until There’s a Cure, Take The Tour!"




Contact Us Call Us at 847-564-7500 or Request a Call Back

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