One of the reasons that Senior Helpers has become the care provider of choice for the greater Westford region is our commitment to building a team with individuals that share the same passion for providing only the highest level of care and support to our clients and their family members.
The local Westford Senior Helpers organization has been drawn together by their desire to serve others. Each team member lives in MetroWest and believes strongly in supporting our community. We take pride and continually strive to give each of our families the individual attention they deserve.
Senior Helpers MetroWest is co-owned by Jim and Elizabeth DiGiorgio.Born and raised in Massachusetts and residents of the Nashoba Valley region for more than 30 years, the DiGiorgio’s made the decision to enter the In-Home Care business after experiencing the daunting task of finding professional, experienced and compassionate caregivers for their own parents. Our Westford, Massachusetts office serves seniors living in the communities of northwestern Middlesex County.
We specialize in providing Personal and Companion Care to individuals who wish to “age in place” – whether it be in their home, an in-law apartment, assisted living community, nursing facility or hospital.
Never a stranger at your door
In our experience, one of the most difficult aspects of being the client of a home care agency is having caregivers show up at your home without being properly introduced or prepared, or in the case of having a substitute, not getting advance notification of a change – then dealing with a poorly prepared fill-in that can’t provide appropriate care.
With Senior Helpers MetroWest, this will not happen. A proper introduction and review of our care plan will always be made by one of our office staff.
Caregivers are supervised employees, not independent contractors
We are not a referral service or "nurse registry," where workers are assigned to cases, leaving families to sort through the fine points themselves such as, who is to pay taxes, unemployment insurance and workers compensation; perform background and reference checks; and whether caregivers are bonded and insured.
Senior Helpers does all these things in advance, along with testing caregiving skills, verifying credentials, conducting a full background check, reviewing driver license history and speaking with families they've worked with before.
Few things are as traumatic as being rushed to a hospital, but when a caregiver cannot call a nurse for advice about how to deal with a medical situation, the only option may be calling 911. Barring a life-threatening emergency, this should not be the first phone call a caregiver makes. Most private-duty home care companies offer little or no nurse support.
Senior Helpers MetroWest employs not only a Registered Nurse/BSN, but also a Licensed Social Worker/Registered Nurse to oversee all Personal Care clients, conduct assessments, develop written Client Care Plans, perform follow-up visits and consult with clients and their families.
As you start to explore the full continuum of care options for your loved one, it becomes obvious that elder care can be costly.We have the experience, knowledge and local partners to assist you in obtaining Veterans Administration benefits, Reverse Mortgages and Life Insurance conversions to pay for In-Home Care.We can also work with your Long Term Care Insurance provider to facilitate the submission and claims process for In-Home Care services.
Quality Assurance – Our commitment to continuous improvement
One way we demonstrate to families that we are the best choice for in-home care in the greater Westford area is by arranging for Home Care Pulse, an independent research company, to randomly survey our clients.
The results: for the fourth year in a row, Home Care Pulse has recognized Senior Helpers MetroWest as being among the top 5% of home care companies whose clients were surveyed, evaluating client satisfaction in areas such as caregiver training, communication, overall quality of care, caregiver performance, and responsiveness to problems, to name just a few of the 12 measures. Copies of these monthly surveys and testimonials from the families we serve are always available for your review.
Yet another measure of the quality of our care involves a distinction that fewer than 25% of home care companies in our state have earned: Accreditation by The Home Care Alliance of Massachusetts. The standards to which we are held by HCA of MA exceed the home care licensing requirements of The Massachusetts Executive Office of Labor and Workforce Development by verifying that we focus more effort on quality improvement, ethical business standards, and superior employment practices. The goal of these standards is to ensure that our clients receive safe, competent, quality, and respectful home care services.
Always speak to “live person” when you call
Senior Helpers MetroWest understands that when your family needs assistance caring for a loved one, you don’t want to leave a message on a recorded line or talk with an answering service.
We don't use telephone answering machines or a message center. When you call our office at 978-467-4300, you will always get a Senior Helpers MetroWest employee that will be able to answer your question or, very quickly return your call and provide the requested information.
If you are just starting the process of selecting an in-home care company, it may be helpful to obtain some basic information about what we do. To help answer your questions, we offer a number of guides that we can email or mail to you:
At Senior Helpers MetroWest, we strive to provide the best elder care so that seniors can live happy and healthy lives at home while maintaining their independence. Contact us today via email or, call us at 978-467-4300 and see how Senior Helpers can serve the needs of your family.
Senior Helpers has taken a bold step by telling the world that age does not erase hopes and dreams. And by implementing the Virtual Dementia Tour companywide, Senior Helpers has further demonstrated its commitment to those it serves. Senior Helpers is proud to support Second Wind Dreams® on this mission by encouraging donations, raising awareness, and sensitizing the world to dementia as a corporate partner.
What is the Virtual Dementia Tour?
Learning to create a positive environment for those with dementia can only come from attempting to walk in their shoes. Created by P.K. Beville, a specialist in geriatrics, this valuable, easy to follow experiential tour is designed to instill hope in professional and family caregivers, providing them with a tool to move from sympathy to empathy and better understand the behaviors and needs of their loved ones and patients.
Interested in learning how you can bring the Virtual Dementia Tour to you?
Contact us today to help us and you learn more about changing the perspective on aging!
"Until There’s a Cure, Take The Tour!"