Award-Winning, Personalized Steps From the Start
We have a proven approach to initiate and continue service with a caregiver - which is thorough, personalized and proven to be effective:
Step 1: First Meeting
Our Client Services Manager or Franchise Owner will make an appointment to meet with you and your loved-one(s). This complimentary in-home assessment is part of our normal process, and is designed to introduce your family to our services. The assessment includes an opportunity to:
“When I started this process with my Mom, I was so lost – you held my hand and walked me through it with ease. We are forever grateful.”
-- Cheryl W., San Diego, CA
Step 2: Caregiver Matching
This is where it pays-off for you to have an experienced agency, with a long track record of success, working on your behalf.
We have a solid understanding of our caregivers’ individual strengths – and how to match that with the needs of our clients. This means once a client decides to move forward with us, they can rest assured that back in the office, our team will be working hard to select the caregiver with the appropriate experience, availability, skill, personality and temperament.
Every caregiver selection for our new clients is approved by our Client Services Manager or Franchise Owner – to ensure we follow-through on the information shared during the initial assessment.
“In the past we have used other home assistant companies since my Mom has suffered through three strokes. But from the onset Senior Helpers displayed their professionalism. I was duly impressed that David Wallace (owner of Senior Helpers) treated my Mom with dignity and care and compassion… Through each and every stage the assistants that came into my Mom’s residence were kind, prompt and sensitive to her needs. I am continually impressed with the quality of Senior Helpers employees.”
-- Jeanie D., San Diego, CA
Step 3: Caregiver Orientation
Once the appropriate caregiver employee(s) are hand-selected and matched with your family, they are provided with a written summary of your loved-one’s requirements. This ensures they are aware of all expectations and needs, the schedule, and any special circumstances. Our goal is to ensure there is outstanding communication from the beginning, with no stressful surprises.
“As far as I am concerned, Senior Helpers is just about perfect. They couldn’t be better.”
-- Mrs. Norman M., Point Loma, CA
Step 4: First Day of Service
On the first day of service with Senior Helpers, we will come back to the house so we can personally introduce the selected caregiver to you and your loved one. We will NEVER send a stranger to your door… NEVER will a Senior Helper “just show up.”
Our Client Services Manager or Franchise Owner will review the care plan together with your family, and whenever possible have a tour of the house to get everyone acquainted and on the same page. The caregiver will then begin work. At the end of the first day, we will call to see how things went, and make any adjustments to the care plan and assigned staff.
“I selected Senior Helpers because the director, David Wallace, came to our home and made a special effort to select the right caregiver for us. I am very happy that we found this agency.”
-- Jean H., Chula Vista, CA
Step 5: Managing Ongoing Care Needs
We will call on a routine basis to follow up, see how things are progressing, and determine if any changes need to be made. A re-assessment of needs is conducted at regular intervals to ensure we accommodate changing health requirements, and that we are always providing what’s been promised.
“Since Senior Helpers started working for me, I am happier. As time goes by, I don't have to worry as much.”
-- Mary T., San Diego, CA
We will also conduct home visits to make sure all care needs are being met, to supervise our caregivers and, many times, to stop by on a special occasion like a birthday or anniversary.
One of our clients getting ready to enjoy a well-deserved birthday cake.
Reprinted with permission.
Our Client Services Manager may also stop by from time to time, if our client likes activities such as art, music, puzzles, cards and board games – to bring these things to the house for the client to enjoy. Our office features a Resource Library that allows us to offer a wide range of free activities for our clients – including catalogs of activities that are used in assisted living facilities in San Diego, so your loved-one can enjoy assisted living in the comfort of their very own home!
Call us to hear more about our services- and be sure to ask us about our 6 Promises!!
“The Senior Helpers office staff always responds in a timely manner. The Client Services Manager, Mary Polonitza, is very friendly and does home visits on a routine basis to check-in. David Wallace, the owner of Senior Helpers, has an incredible adaptability with clients. The agency’s ability to anticipate what the client andwhjy their family needs, made our entire family feel comfortable. (Their) suggestions are based on extensive knowledge and experience with seniors. We have no doubt you will be exceptionally pleased with the work Senior Helpers does to help keep seniors independent in their own home for as long as possible.”
-- Laurie N., San Diego, CA
Contact Us now or call us at 619-569-1501 to get started.