Meet Our Team


Fran Graves, CSA
President/ Director of Client and Caregiver Services
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Fran Graves is the president and Director of Client and Caregiver Services of Senior Helpers of Reno. After putting her professional career on hold to raise a family, Fran became involved in caregiving and finding assistance at home for both her grandparents and in-laws. During this time, she found a lack of quality and compassion in the services provided. She also found that it was difficult to find the resources and support that a family needs when providing care for an aging loved one. Fran decided to get involved and provide the high quality, compassionate care and supportive services that should be available to seniors and the families that are caring for them.

Using her business background, education and personal experience providing care and support for her elderly loved ones, she opened Senior Helpers of Reno in 2009. Her goal is to always provide compassionate, professional, and personal service. It is also very important that the family has the support they need while dealing with the challenges of learning about caring for an aging family member. Fran works with every client and family to develop a care plan to meet their individual needs. She is involved in the hiring and training of all caregivers to ensure only the most qualified and compassionate caregivers are introduced to Senior Helpers clients.

Fran is also a Certified Senior Advisor (CSA), completing a full regiment of course work to increase her expertise in all areas of senior care including health, financial and social issues facing our aging population.

Fran works closely getting to know all Senior Helpers clients and caregivers. She feels it is very important that Senior Helpers not only match a caregiver's skills with a client's needs, but their personality as well. Clients need to have a companion come to their home that they enjoy. That is why Fran feels knowing every member of her caregiving team and every client is an integral part of the service she provides.

Fran is proud to be one of a select few CSA's in Northern Nevada.

 

 

 

 

 




   

Charlie Graves
Owner/Director of Operations

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Charlie Graves oversees and is responsible for all back office operations. He is in-charge of all payroll and invoicing. His education and over 30 years of experience in business and IT allows Senior Helpers to operate smoothly and insures all clients accounts are handled promptly and professionally.

   

   

Brandy Frietas
Manager of Client Services

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Brandy Frietas is Senior Helpers Manager of Client Services. Brandy comes to Senior Helpers with a wealth of experience working as a licensed CNA in both local homecare and in clinical hospital settings. Brandy’s degree in Business Administration and business experience is also an asset in her position.

Brandy meets with all Senior Helpers clients on a continual basis to insure that all their needs are being met and that they are receiving the quality assistance they expect and deserve. Brandy continually reassesses all Senior Helpers clients to make sure that we are aware of any changes, so that they can be addressed in a timely fashion and appropriate changes can be made to their care plan. Brandy is always available to clients and their families to discuss any needs or concerns and insure that Senior Helpers clients always enjoy the caregiver they are matched with for their care.

Brandy and Senior Helpers Caregiver Manager Paula work together to design and present monthly ongoing training available to all caregivers to continually increase their knowledge and expertise in all areas of caregiving.

   

   

Stephanie Szudajski
Scheduling Coordinator/ Client Support

Stephanie Szudajski works with both clients and caregivers insuring that their schedules meet their needs and requests. Stephanie gets to know each caregiver individually so she can make exactly the right match between caregiver and client. Getting to know our caregivers before we assign them to a client enables Senior Helpers to ensure not only the right skill mix for our client but also that a genuine bond of trust develops between client and caregiver. When a client trusts their caregiver they are more comfortable accepting help.

Stephanie works with Senior Helpers clients on a continuous basis insuring all their care needs are met, any requested adjustments to their scheduler are made and that they feel comfortable and are enjoying the caregiver they are spending time with. Stephanie has worked as a Senior Helpers caregiver providing excellent care for our clients. She understands exactly what our clients need and what support our caregivers need to provide the excellent care our clients deserve.

   

Rianna Domenici
Manager of Caregiver Services

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Rianna Domenici is Senior Helpers Manager of Caregiver Services. Rianna a nurse, joined the staff at Senior Helpers bringing with her years of experience working as a Nurse Supervisor as well as the Assistant Director of Nursing for a local skilled nursing facility. In addition, Rianna has worked at a local hospice providing case management for patients and their families. Rianna’s passion and career continues to be focused on ensuring that seniors and their families have the care and support they need. Rianna’s personal experience finding in home care services for her grandparents makes her keenly aware of what families are looking for when searching for appropriate care for their loved one.

Rianna’s responsibilities at Senior Helpers include ensuring that Senior Helpers caregivers are properly trained and supervised at all times. Rianna teaches Senior Helpers Senior GEMS Training which is Senior Helpers proprietary training program provided to all caregivers working with clients who are facing the daily challenges of living with Alzheimer’s and Dementia. Rianna also teaches Senior Helpers Parkinson’s Care Program. Rianna is responsible for continually developing new training opportunities so that Senior Helpers caregivers have the opportunity to continue to increase their skills and customize their care delivery for specific clients.

Rianna visits with caregivers on a monthly basis regarding the clients they are caring for and also visits caregivers regularly while they are caring for a client to ensure they are following each client’s personal care plan and that they are providing the level of service our clients deserve and expect. Rianna’s responsible for ensuring that all Senior Helpers caregivers provide exemplary care and support by providing ongoing training and supervision.


   

Jennifer Stouffer
Senior Staffing Coordinator

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J Stouffer is Senior Helpers Senior Scheduling Coordinator. J joined the staff of Senior Helpers bringing years of caregiver scheduling experience as well as prior work experience in counseling and mediation. Most recently, J managed a senior apartment complex in the Reno area utilizing her managerial as well as mediation and counseling experience and education. J holds a degree in Psychology/Gerontology and is passionate about working with seniors and their families.

J uses her keen understanding of seniors and their needs to best match each Senior Helpers client with a caregiver that they will enjoy visiting and spending time with. J understands that making thoughtful matches between clients and caregivers leads to our clients over all happiness and satisfaction.


   

Stephanie Friedman
Scheduling Coordinator

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Stephane Friedman is Senior Helpers Scheduling Coordinator. Stephanie works with clients and their families ensuring that their schedule meets their needs and requests. Stephanie gets to know each caregiver individually so she can make exactly the right match between caregiver and client. Getting to know our caregivers before we assign them to a client enables Senior Helpers to ensure not only the right skill mix for our client but also that a genuine bond of trust develops between client and caregiver. When a client trusts their caregiver, they are more comfortable accepting help.

Stephanie works with Senior Helpers clients on a continuous basis insuring all their care needs are met and any requested adjustments to their schedule are made. Stephanie is a CNA (certified nursing assistant) who has worked as a Senior Helpers caregiver providing excellent care for our clients. She understands exactly what our clients need and what support our caregivers need to provide the excellent care our clients deserve.


   

Christina Burnham
Administrative Receptionist/HR Coordinator

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Christina Burnham is Senior Helpers Administrative Receptionist/HR Coordinator. Christina is the first friendly voice you will hear when you call Senior Helpers. Christina has years of excellent experience working in various fast paced office environments including staffing.

Christina is responsible for not only answering our phones but greeting visitors when they come into our office. Christina supports the Manager of Caregiver Services by assisting potential employees with applications, processing of new hiring paper work and other administrative duties involved in ensuring our caregiving staff stays current on all their requirements.