Meet Our Team


Fran Graves, CSA
Owner/Director of Client and Caregiver Services
SH_Reno

Fran Graves is the owner and Director of Client and Caregiver Services of Senior Helpers of Northern Nevada. After putting her professional career on hold to raise a family, Fran became involved in caregiving and finding assistance at home for both her grandparents and in-laws. During that time she found a lack of quality and compassion in the services provided. She also fell in love with helping seniors and with the senior community. Fran decided to get involved and provide the quality care and services seniors need and deserve.

Using her business background, education and personal experience providing care and support for her elderly loved ones, she opened Senior Helpers. Her goal is to always provide compassionate, professional, and personal service. Fran works with every client and family to develop a care plan to meet their individual needs. She is involved in the hiring and training of all caregivers to insure only the most qualified and compassionate caregivers are introduced to Senior Helpers clients.

Fran is also a Certified Senior Advisor (CSA), completing a full regiment of course work to increase her expertise in all areas of senior care including health, financial and social issues facing our aging population.

Fran works closely getting to know all Senior Helpers clients and caregivers.She feels it is very important that Senior Helpers not only match a caregiver's skills with a client's needs, but their personality as well. Clients need to have a companion come to their home that they enjoy. That is why Fran feels knowing every member of her caregiving team and every client is an integral part of the service she provides.

Fran is proud to be one of a select few CSA's in Northern Nevada.

 

 

 

 

 




   

Charlie Graves
Owner/Director of Operations

Charlie_graves

Charlie Graves oversees and is responsible for all back office operations. He is in-charge of all payroll and invoicing. His education and over 30 years of experience in business and IT allows Senior Helpers to operate smoothly and insures all clients accounts are handled promptly and professionally.

   

   

J Stouffer
Manager of Client Services

J Stouffer is Senior Helpers Manager of Client Services. J joined the staff of Senior Helpers bringing years of caregiver scheduling experience as well as prior work experience in counseling and mediation. In the past J also managed a senior apartment complex in the Reno area, utilizing her managerial as well as mediation and counseling experience and education.

After spending a year getting to know Senior Helpers clients and caregivers I was promoted to Manager of Client Services. In this roll, J works intimately with Senior Helpers clients and their families on a continual basis to ensure that all their needs are being met and that they are receiving the quality assistance and care they expect and deserve. J continually reassesses all Senior Helpers clients to make sure that we are aware of any changes, so that they can be addressed in a timely fashion and appropriate changes can be made to their care plan. J is always available to clients and their families to discuss any needs or concerns and to ensure that Senior Helpers clients always enjoy the caregiver they are spending time with and that all their care needs are being met.

J and Senior Helpers Manager of Caregiver Services Rianna work together to design and present monthly ongoing training. Trainings are available to all caregivers so that they can continually increase their knowledge and expertise in all areas of caregiving.

J holds a degree in Psychology/Gerontology and is passionate about working with seniors and their families.