The Super Service Award from Angie’s List, which we feature on the front page of our Web site, is given to only the top 5% of businesses. In a sense, it’s a “word of mouth” advertising on which so many of us rely when making decisions about the services we need. This award reflects the many positive reviews our company has received from among the hundreds of families we’ve served in the Orlando area for the past five years. We’re thankful these families entrusted the care of their loved ones to my team of caregivers and nurses and other support staff. Their experiences can inform your decision-making process as you consider options for your family. When my wife and I were choosing a home care provider for her mother years ago, resources for independently verifying the trustworthiness and reliability of other companies were not available. Because of this, we were forced to learn the hard way – by trial and error. Over the years my mother in law lived with us, we used three different companies and learned much about the qualities that constitute excellent service and the qualities that shape how we provide care for families today.
Some key commitments we make include:
We never send a stranger. In our experience, one of the most difficult aspects of being the client of a home care agency was having caregivers show up at our door without being properly introduced or prepared, or in the case of having a substitute, not getting any advance notification of a change – then dealing with substitutes who were poorly prepared to provide appropriate care for Marian's mother's needs. With Senior Helpers, this will not happen. A proper introduction will be made. Caregivers are supervised employees, not independent contractors. We are not a referral service or “nurse registry,” where workers are assigned to cases, leaving families to sort through the fine points themselves – whether taxes get paid, whether background checks have been performed, whether they’re bonded and insured. We do all these things in advance, along with testing skills, verifying credentials, speaking with families they’ve worked with before. Nurse support is available 24/7. Few things are as traumatic as being rushed to a hospital on a stretcher, but when a caregiver cannot call a nurse for advice about how to deal with medical situations; the only option may be calling 911.Barring a life-threatening emergency, this should not be the first phone call a caregiver makes. Most private-duty home care companies offer little or no nurse support.
Another way we communicate to prospective clients that we are the best choice for in-home care in the Orlando area is by arranging for Home Care Pulse an independent research company, to sur-vey our clients- any client they wish, any time they wish.
Home Care Pulse recognized Senior Helpers as among the top 5% of home care companies whose clients were surveyed, evaluating client satisfaction in areas such as care-giver training, communication, overall quality of care, caregiver performance, and responsive-ness to problems, are just a few of the twelve categories Senior Helpers is scored in.
Yet another measure of the quality of our care involves a distinction that only 8 percent of home care companies in the nation hold: accreditation by The Joint Commission. The standards to which we are held exceed those of the state Agency for Health Care Administration by verifying that we focus more effort on quality improvement rather than simply meeting minimum standard.
But that's not all. We are among a relatively few in-home care providers who are members of the Better Business Bureau, where consumers can verify the track record of a company – looking for records of complaints and whether these were resolved properly and other indicators of trustworthiness.
If you are just starting the process of selecting an in-home care company, it may be helpful to provide some basic information about what we do and some frequently asked questions you may have. To help you answer these questions, we offer a number of guides that we can email or mail to you:
Melissa joined Senior Helpers in the summer of 2011. She has a degree in Counseling and is currently pursuing her Master’s in Human Services from Southeastern University. As a Home Care Consultant, Melissa assisted families with accepting their need for care and start services with appropriate schedules and well-suited caregivers. Eventually, with a desire to improve the quality of care our client’s received, she moved into Human Resources where she focused on recruitment, compliance, continuing education, and employee relations. Melissa now oversees the day to day operations of Senior Helpers as the Executive Director and leads our team of directors in the areas of leadership and business development. Melissa has a heart for developing all of the Senior Helpers employees into leaders who have a heart for the senior citizen community, specifically in the areas of Alzheimer’s and dementia care.
Melissa values education and believes in consistent personal and professional development. She has a personal mission statement to wake up each day physically, mentally, and spiritually better than she was the day before so she is equipped to produce excellent work. Her dedication and eye for excellence have presented her with daily opportunities to make a positive impact in the lives of those she leads, the community, and the world. Melissa is the queen of improving processes, creating new ones based on quality improvement analysis’, and establishing proper workplace communication flow. She encourages each of her employees to read and understand the book “Servant Leadership,” which has established the cultural foundation for Senior Helpers Orlando. Melissa has filled the Senior Helpers office and employee inboxes with words of inspiration and encouragement. She has a knack for lifting other’s up when they’re down and serves as the prime example for what a strong leader and professional should be. Senior Helpers is grateful for her servant leadership mentality and fun-loving presence in our office!
Community Relations Director
Brittney is responsible for community partnerships, events, and the oversight of the Senior Helpers Sales, Marketing, and Alzheimer’s and dementia training programs. Brittney is trained through Second Wind Dreams to put on the Virtual Dementia Tour for the community and Senior Helpers caregivers. She has a Bachelor’s degree in Health Services Administration with a minor in Health Sciences. She is currently pursuing her Master’s degree in Health Services Administration at the University of Central Florida.
Director of Operations
Aubrie started with Senior Helpers in the summer of 2012 as a CNA. She joined our Care Team as our Lead Scheduler in 2013 after receiving her Bachelor’s degree in Health Care Administration with a minor in marketing. Aubrie recently earned her Master’s degree in Health Care Administration with a focus on gerontology. She oversees scheduling and also performs other functions in the office, including payroll and the hosting of our community marketing events. Aubrie also oversees our Veteran’s program.
Cynthia coordinates caregiver schedules while also tracking our Telephony system, which alerts the office if a caregiver has not arrived at a client’s house on time. Cynthia has a background in caregiving, including an HHA Certificate, and brings this valuable experience to preparing our caregivers for each case they are assigned, as well as, taking proper care in ensuring the client and caregiver will be a good match. Cynthia has five years of inhome health care experience and truly has a gift for multitasking, organization, and communication.
Jamesha Guinyard, MS-HSA
Human Resources Manager/Compliance Officer
Jamesha has been with Senior Helpers since April of 2016. She was hired on as a Human Resources Coordinator, and quickly moved to a manager role upon completing her Master of Science in Health Services Administration from UCF. Jamesha has a Bachelor’s degree in Business Management from Daytona State College. She is responsible for caregiver hiring, compliance, orientation and ensuring all of our caregivers are screened and quality employees. Her eye for detail and diligent work ethic makes her a great asset to the Senior Helpers team!
Tori Harris, MS
Client Relations Manager
Tori joined Senior Helpers in 2016 as our Client Relations Coordinator. With a passion to provide seniors in our community with the quality of life they deserve, Tori manages our service inquiries, client assessments, new client starts, and ensures our clients are more than happy with the services they are receiving. Tori has a Bachelor’s degree in Business Management from Florida State University and a Masters in Exercise Science from the University of Central Florida. Tori is a certified personal trainer through the American College of Sports Medicine, as well as a certified group fitness instructor through the Aerobics and Fitness Association of America.
Patricia Smith, RN
Director of Nursing
Pat comes to us with over 25 years of nursing experience with the last 10 years within the adult population. A true advocate for every client/patient that crosses her paths she is a firm believer in quality of life. Pat has been with Senior Helpers in the past and has rejoined our team of professionals. She has served on the Board of Directors for the Florida Gerontological Nursing Association since 2013. Pat is a certified Chronic Care Disease Specialist and transition coach, which is awarded by the National Association of Home Care and Hospice. As our current director of nursing Pat oversees the nursing/caregivers to ensure that the client’s needs are being met in a holistic manner. She is also very involved in educating the staff and clients along with family members on health and wellness issues. Pat attended Seminole State College, Phoenix University and currently in her Master program at Aspen University. She is also a Certified Yoga Nurse and Transitions of Care Trainer.
Care Team Support Specialist
Sharyn joined the Senior Helpers team in the summer of 2015 as a Care Team Support Specialist. Senior Helpers took care of Sharyn’s mother. She was so impressed with the compassion and support she received, that she eventually joined our team! Sharyn currently works close with Human Resources and Nursing staff to ensure our caregivers are quality employees. Sharyn helps ensure caregiver orientation runs smoothly, our caregivers are interviewed properly, and all of our orientation nursing packets are ready to be distributed. Sharyn is originally from New York City, and graces this office with her fabulous accent!
Katherine joined Senior Helpers in 2016 as our Administrative Coordinator. Katherine oversees and performs a wide variety of administrative, secretarial, and program support activities on behalf of Senior Helpers Orlando. She also makes sure caregivers have all the material necessary before going to their clients homes and evaluates incoming calls. She will be the smiling face at the front desk and the happy voice on the phone when you call our location. She has a Bachelor’s degree in Health Services Administration with a minor in Health Informatics and Information Management from the University of Central Florida.
Please call our office at 407-628-4357 to request these guides and for answers to your questions about in-home care services.
Senior Helpers has taken a bold step by telling the world that age does not erase hopes and dreams. And by implementing the Virtual Dementia Tour companywide, Senior Helpers has further demonstrated its commitment to those it serves. Senior Helpers is proud to support Second Wind Dreams® on this mission by encouraging donations, raising awareness, and sensitizing the world to dementia as a corporate partner.
What is the Virtual Dementia Tour?
Learning to create a positive environment for those with dementia can only come from attempting to walk in their shoes. Created by P.K. Beville, a specialist in geriatrics, this valuable, easy to follow experiential tour is designed to instill hope in professional and family caregivers, providing them with a tool to move from sympathy to empathy and better understand the behaviors and needs of their loved ones and patients.
Interested in learning how you can bring the Virtual Dementia Tour to you?
Contact us today to help us and you learn more about changing the perspective on aging!
"Until There’s a Cure, Take The Tour!"