Thank you so much for the kind and responsive care that you arranged and provided for my Grandmother since 2013. Your experience and knowledge in helping to fulfill her wish to remain in her home contributed to the quality of life she enjoyed - surrounded by her familiar surroundings, her beloved dog Dolly and providing companionship in an otherwise lonely period of her life. Your office manager and caregivers were amazing! Thanks for all that you devote yourselves to, it is an important mission!
I appreciate that the caregivers are matched up with my requests. My loved one is extremely happy with the caregiver. The office staff at Senior Helpers alerts me when there is an issue to give me peace of mind. The unique thing about Senior Helpers is that they can provide transportation. A lot of agencies do not allow their aides to do that so if I cannot make it I know they are in good hands.
My caregiver is always on time, even if I have to change my times. My caregiver knows the routine for this house. She knows what to do without me telling her every day. Senior Helpers just understands what I need and are much better than other services I have had. Senior Helpers knows what they are doing. They put me with a person that fits me the best.
The caregiver that comes to my home is very conscientious of the things that I need and want done. She shows the compassion that she has for me by being a good listener when I talk to her. Senior Helpers sends out good, caring, and competent caregivers that are good about following through with things. The caregivers from Senior Helpers have helped me prepare food and do other things that I don't do on my own. I am so grateful for Senior Helpers.
I selected Senior Helpers because their CEO made a personal visit to us. I appreciate most that the agency is responsive to us and their employees are caring. The caregivers show their care by taking the client to doctor appointments when she doesn't want to go. They bathe her and help her when she isn't the most agreeable to be around. My grandmother can difficult, but they put up with it well. If there is ever anything wrong, they communicate it with me. The office staff has helped me with a pipe bursting! We have had a few incidents with falling, and they always do their best to help out. They spend hours on the phone with me to resolve such incidents. They communicate with me and seem to understand their clients.
I can't sleep until I let you know how blown away I am by the professionalism, and care shown by your company already towards myself and my mom. First, your calls during your time off, followed by lovely Vanessa who made an instant connection with mom. This morning, I find mom beaming as she was walking down the hallway with Laurie and, finally, I belatedly checked my voice mails on my drive home to find a message from Pam describing the plan and all that she had found thus far. During this new chapter with mom, it is beyond comforting to know that people are there for you when you need them.
My mother is being moving onto the Memory Care Unit the beginning of next week. We appreciate the assistance Senior Helpers has provided this past month. Again, thank you for your help in keeping our Mom safe.