Proudly serving central Contra Costa, including Walnut Creek, Lamorinda, Danville & surrounding area

Moraga, CA



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Our unique process
From day one, a care plan that gives you a new lease on life!

Initial assessment interview

Our unique process begins with a complimentary in-home "assessment interview". We'll discuss your loved one's specific needs, as well as share information about our professional caregivers and our services. Some of the topics we cover are:

  • Overview of our company, services and staff
  • Your loved one's care needs and care plan design, including schedule
  • Goals of the service for the family
  • Pricing and payment methods
  • Implementation process
  • Ongoing follow-up plan

Registered nurse visit*

After the initial assessment interview, if necessary (and where applicable), our Director of Client Care (a Registered Nurse)* will meet with you to conduct a full nursing assessment and design a personal care plan just for your loved one.

Caregiver selection & care plan design

Next, we'll work to select one of our professional caregivers who's a perfect fit for your loved one. We "catalogue" our caregivers' experience, skill set and personality type and use that information to ensure a compatible match. A care plan will be created from the initial assessment and entered into our computer system.

Service implementation

Once we have found a good caregiver match, services will commence (usually within a few days of the initial assessment). A representative from Senior Helpers will contact you to confirm the caregiver, care plan and service start date.

Ongoing follow-up

We have experienced and dedicated office staff that understands how to deliver quality and compassionate care. Our Director of Client Care and/or Client Service Manager oversees our companion and licensed aides,* and visits your loved one on a regular basis to ensure compliance with the care plan. If there is an emergency or scheduling issue, we have someone on-call 24 hours a day, 7 days a week that can handle the situation. We also have a continuous supply of excellent caregivers who are ready in case your caregiver falls ill or has an emergency. Plus, since all of our caregivers are our employees, we handle their compensation, insurance and benefits.

Contact us today to set up a complimentary care assessment interview. We can meet in your home, your loved one's home or at our offices — whatever's best for you.


*Services may vary by each individual Senior Helpers franchise location.