What to Expect
After you contact Senior Helpers, we will work with you to coordinate an initial in-home interview from which we can begin planning a comprehensive care plan for your senior loved one.
Initial In-Home Interview
Our unique process begins with a complimentary in-home care interview. We will discuss your loved one's specific needs, as well as share information about our professional caregivers and our services. Some of the topics we cover are:
• Your family's specific goals
• Your daily plan design and schedule
• Pricing and payment methods
• Implementation process
• Ongoing communication and follow-up plan
Registered Nurse Visit
After the initial assessment interview, if necessary (and where applicable), our Director of Client Care (a Registered Nurse) will meet with you to conduct a full nursing assessment and design a personal care plan just for your elderly loved one.
Caregiver Selection and Care Plan Design
Next, we'll work to match one of our professional caregivers with your loved one. We "catalogue" each caregiver's experience, skill set and personality type, then use that information to ensure a compatible match.
Service Begins
Once we have found a good caregiver match, services will commence (usually within a few days of the initial assessment). A Senior Helpers care team member will contact you to confirm the caregiver, care plan and service start date.
Ongoing Follow-up
We have experienced and dedicated office staff that understands how to deliver quality and compassionate care. Our Director of Client Care and/or Client Service Manager oversees our companion and licensed aides, and visits your loved one on a regular basis to ensure compliance with the care plan. If there is an emergency or scheduling issue, we have someone on-call 24 hours a day, 7 days a week that can handle the situation. We also have a continuous supply of excellent caregivers who are ready in case your caregiver is ill or has an emergency. And, since all of our caregivers are our employees, we handle their compensation, insurance and benefits. We take care of all the details, so you don't have to worry about them.