About Us

Welcome to your local Senior Helpers team website, with our office located in Independence, OH. This office is part of an individually owned and operated network of Senior Helpers, servicing clients in the entire Northeast Ohio area. As one of the area’s premier home care agencies, Senior Helpers of Cleveland-Independence will help you find the proper care for your loved one, no matter where they live in our combined service area.

In 2008, Senior Helpers of Northeast Ohio was opened. Since then, we have become trusted as the premier and reliable partner to assist with senior care needs. Expanding our in-home care and elderly services across the entire region, we are able to accommodate the increasing need for a higher quality home care. With local offices in Independence, Pepper Pike, Strongsville, Medina, Akron and Canton, we have become one of the largest senior care networks in the local area and entire Northeast Ohio region. We provide a level of security, comfort, and professionalism to our clients that gives confidence and peace of mind to them and their loved ones.

Each year, our dedicated team of caring professionals is privileged to care for hundreds of local families in Independence, Brecksville, Broadview Hts. and surrounding suburbs. We also service a number of seniors in Valley View, Garfield Hts. and Seven Hills. We are well-known for our work ethic, compassion, and professionalism, which has helped our staff to become the agency of choice for local hospitals, extended care facilities and healthcare professionals. Carrying some of the highest standards in the industry is a priority for us and has allowed us to be recognized as “Best of Home Care 2013” by Home Care Pulse. We are proud of these honors, but it is the testimonials from families we have cared for that truly give us cause. Whether for one hour a day or 24/7, we will be there for your family.

We invite you to call and speak with a care consultant. Although this location offers senior care and elderly services throughout Independence, Brecksville, Broadview Heights, and southern suburbs of Cleveland, we have many other care managers and care providers throughout the Northeast Ohio region. We also offer after-hours consultation by phone to assist with your research in choosing the most appropriate care provider for in-home senior and elder care services.

Proper Steps to the Best Care

Many families have never had to begin the process for in-home care services before. It can be very stressful selecting an agency to help your loved ones. In the initial consultation with clients and their loves ones, there are many questions that they will not know to ask. We strive to help make the entire process simple and stress-free, and calling your local office in Independence is the first step. The sooner you reach out to us, the better you will feel in having your questions answered, and also less anxiety in receiving advice and recommendations from our experienced staff.

A Client Services team member will discuss and review your loved ones’ specific needs, and explain a typical day with the in-home care services that are the best match for the current situation. We will properly outline and summarize the cost of care, and then set up a convenient time to meet with you and your loved one – typically at the location care is needed. This complimentary in-home assessment is part of our normal process, and is designed to introduce your loved one to our services, and describe our mission and our culture. We meet many individuals that are naturally very private and resistant to care. This first meeting assists in creating comfort, and starts the process in gaining their trust and confidence, as well as yours. From here we set up a care plan that addresses their needs, and a schedule that is affordable and practical. There are no contracts to commit to. Our Service Agreement is highly flexible to meet the needs of each individual client. We look forward to hearing how we can help your family’s specific needs. See below for your local office information, or call toll free: (877) 922-7829

Cleveland Headquarters
Office Hours: M-F: 8:00 a.m. – 5:00 p.m.
4807 Rockside Rd., Suite 230
Independence, OH 44131
(216) 453-1040

Akron Headquarters:
Local Office Direct: (330) 992-9354
450 White Pond Drive, Suite 200
Akron, OH 44320

Strongsville Office: (440) 876-0050

Pepper Pike Office: (216) 220-6796

Canton Office: (330) 493-7400

Hudson Office: (330) 822-1981


Call Today For Your Free In-Home Consultation.


Our Staff


Jennifer Biscan

Jennifer Biscan,
President & CEO

Laurie Toth

Laurie Toth,
Vice President of Business Development

Patricia Pasadyn

Patricia Pasadyn,
Client Services

Chelle Hammond

Chelle Hammond,
Client Services

Tonya Maag

Tonya Maag,
Client Services

Kelly Gorog

Kelly Gorog,
Client Services

LaToya Bowen

LaToya Bowen,
Human Resource Director

Sue Messisco

Sue Messisco,
Intake Specialist

Dee Hall

Dee Hall,
Administrative Assistant

Sarah Persinger

Sarah Persinger,
Caregiver Manager

Gina Glendenning

Gina Glendenning,
Caregiver Manager

Kelly Wright

Kelly Wright,
Client Services

Ashley Susmskis

Ashley Sumskis,

Patti Hardman

Patty Hardman, RN, MSN,
Clinical Advisor

Kristine Rosenfeld

Kristine Rosenfeld, RN, CPHN,
Director of Nursing

Stephanie McIlvaine

Stephanie McIlvaine, LISW,
Social Worker




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